Uber Eats customer service is available 24 hours a day through the app, but the phone number route depends on your location and issue type

Uber Eats does not publish a single customer service phone number that works everywhere. Instead, the company routes support through the app itself, which connects you to a representative based on your country and the nature of your problem. If you need to speak to someone by phone, you can request a callback through the app rather than waiting on hold, and Uber will call you back within a set timeframe.

The fastest way to reach support is to open the Uber Eats app, go to your account menu, select "Help," and choose your issue from the list. From there you can message a representative, request a callback, or in some cases see instant answers to common problems. This route works 24 hours a day in most countries where Uber Eats operates.

Key Takeaways

  • Uber Eats support is reached through the app's Help section, not through a published phone number, and operates around the clock.
  • You can request a callback instead of calling, and Uber will phone you back within the timeframe they provide at the moment you request it.
  • The type of issue you report — a missing order, payment problem, account access, or restaurant complaint — determines which support team handles your case.
  • Response times vary by location and how busy support is, but most issues receive a response within a few hours during peak times.

How to contact support through the app

Open the Uber Eats app and tap the account icon in the bottom right corner. Select "Help" from the menu. You will see a list of common issues: "Missing items," "Order not received," "Payment issues," "Account and login," "Restaurant or delivery," and others. Tap the one that matches your problem.

After you select your issue, the app will show you a few instant solutions or FAQs. If none of those solve the problem, scroll down and tap "Contact us" or "Still need help." You will then see two options: "Send us a message" or "Get a callback." If you choose the message route, type your question and a representative will respond within the timeframe shown on screen. If you choose the callback option, enter your phone number and Uber will call you at the time they estimate.

When to request a callback instead of messaging

A callback is useful if your issue is urgent, if you have already messaged support and did not get a resolution, or if you prefer to explain the problem by voice. The callback option also works if you do not have reliable internet at that moment but have cell service. Uber will call the number you provide, and the representative will have your account information already pulled up.

Messaging is better if you are in a noisy place, if you want a written record of the conversation, or if you need to include photos or screenshots. Messages stay in your app history, so you can refer back to them. Callbacks do not create a transcript unless you record them yourself, which is legal in some states but not others.

Common issues and what to expect

If your order did not arrive, support will ask for your order number, the restaurant name, and the delivery address. They will check the driver's location history and may contact the driver directly. If the food was genuinely not delivered, Uber usually refunds the order or issues a credit to your account within one business day.

If items are missing from your order, you will need to describe which items and provide a photo if possible. Uber will contact the restaurant to confirm what was packed, and if the restaurant confirms the item was missing, you receive a refund for that item. If the restaurant says the item was included, Uber may ask for a photo of the empty bag or container.

Payment problems — a card declined, a charge you do not recognize, or a duplicate charge — go to a different support team. They can see your payment history and may reverse a charge or update your payment method. This usually takes one to three business days.

Account access issues, such as a forgotten password or a locked account, are often solved instantly through the app's password reset feature. If that does not work, support can verify your identity and unlock the account, though this may take longer during off-peak hours.

Response times and what affects them

Uber Eats support operates 24 hours a day, but response times are not uniform. During peak meal hours — roughly 11 a.m. to 2 p.m. and 5 p.m. to 9 p.m. in your local time zone — support is busier and callback wait times can stretch to 30 minutes or longer. Late night and early morning requests usually get faster responses.

The type of issue also matters. A missing order or undelivered food is usually prioritized over a general question. Account security issues are handled quickly because they affect your ability to use the service. Restaurant complaints or feedback may take longer because they do not block your immediate use of the app.

What to do if you cannot reach support through the app

If the Help section is not loading or you cannot access your account, try logging out and logging back in. Clear the app's cache by going to your phone's settings, finding Uber Eats, and selecting "Clear cache" (on Android) or deleting and reinstalling the app (on iPhone). This often fixes technical glitches that prevent the Help section from appearing.

If you still cannot access support through the app, you can visit the Uber Eats website on a computer or mobile browser and look for a "Contact us" link. The website version of support uses the same routing system as the app, so you will still select your issue type and either message or request a callback. Some countries also have social media support through Uber Eats' official Twitter or Facebook accounts, though response times there are typically slower than in-app support.

Frequently Asked Questions

Is there a phone number I can call directly without using the app?

Uber Eats does not publish a general customer service phone number. Support is routed through the app to ensure your account information is available to the representative. If you request a callback through the app, Uber will call you, but you cannot initiate the call yourself from a published number.

How long does a callback usually take?

Uber shows an estimated callback time when you request one — typically 5 to 30 minutes depending on how busy support is. During peak meal hours, waits can be longer. If you do not receive a callback within the estimated window, you can request another callback or send a message instead.

What if my issue is not listed in the Help menu?

Scroll to the bottom of the issue list and tap "Something else" or "Other." Describe your problem in the text box. Support will route your message to the right team based on what you write. This works for feedback, account questions, or anything not covered by the standard categories.

Can I get a refund if my order was wrong or arrived cold?

Yes, but the process depends on what went wrong. If the restaurant packed the wrong items, Uber refunds you. If the food arrived cold, Uber may refund you or issue a credit, though some support representatives ask whether you reported the issue to the driver during delivery. Always contact support as soon as you discover the problem rather than waiting.

Does Uber Eats support work on weekends and holidays?

Yes, support is available 24 hours a day, seven days a week, including holidays. Response times may be slower on major holidays when support staff is reduced, but the service does not close.