Uber Eats does not have a single customer service phone number you can call

Uber Eats handles most support requests through the app or website, not by phone. If you have a problem with an order — missing items, wrong food, a driver issue, or a payment problem — you report it inside the app itself, and Uber's support team responds through text or email. There is no general customer service line where you can speak to a person immediately.

The fastest way to get help is to open the Uber Eats app, go to your active or recent order, and tap "Help." From there you can describe the problem, upload a photo, and start a conversation with support. Response times vary, but Uber typically replies within a few hours during business hours.

Key Takeaways

  • Uber Eats support is accessed through the app or website under "Help" on your order, not through a phone number.
  • You can report missing items, wrong orders, driver problems, or payment issues directly in the app and receive a response by text or email.
  • For account or payment problems not tied to a specific order, you can contact Uber through the app's Account settings menu.
  • If you need to reach someone urgently, Twitter (@UberEats) and Facebook are monitored by Uber's social media team and sometimes respond faster than in-app support.

How to report a problem with your order

Open the Uber Eats app and find the order you need help with. If the order is still active, it will appear at the top of your screen. If it is an older order, scroll down to "Past Orders" and select it. Tap the "Help" button, which appears near the top of the order details.

You will see a list of common issues: missing items, wrong items, food quality, driver behavior, or payment problems. Select the one that matches your situation. Uber will then ask you to describe what happened and may ask you to upload a photo. Send your report, and a support agent will respond to you through the app, usually within a few hours.

Keep your receipt or order confirmation handy. Uber may ask for details like the restaurant name, the items you ordered, and the amount you paid. If items were missing or wrong, a photo of the order as it arrived helps speed up the process.

Contacting Uber Eats for account or payment issues

If your problem is not tied to a specific order — for example, you were charged twice, your payment method was declined, or your account was suspended — go to the app's main menu and tap "Account." From there, select "Help" or "Contact Us." You will see options to report account-related problems, and you can start a support conversation the same way you would for an order issue.

Payment disputes sometimes take longer to resolve than order problems. Uber may ask you to provide your payment method details, your billing address, and a description of the charge you are questioning. If you used a credit card or debit card, you can also dispute the charge directly with your bank, though Uber support may be faster.

What to do if in-app support is not responding

If you have submitted a report through the app and have not heard back within 24 hours, you can try reaching Uber through social media. Uber Eats monitors its Twitter account (@UberEats) and Facebook page, and the social media team sometimes responds faster than the general support queue. Send a direct message with your order number and a brief description of your issue.

You can also try the Uber website. Go to help.uber.com, select "Uber Eats," and choose your issue type. This opens the same support system as the app, but some users report that starting a conversation on the website sometimes routes to a different support agent or queue.

Common reasons support takes time to respond

Uber Eats support volume is high, especially during meal times and weekends. If you submit a report at 8 p.m. on a Friday, you may not hear back until the next morning. If your issue is straightforward — a missing drink, a wrong side — response is usually faster. Complex issues like account suspensions or repeated problems with the same restaurant take longer.

Uber also prioritizes certain types of requests. Reports of driver safety issues, harassment, or fraud move to the front of the queue. Reports of missing items or cold food are handled in the order they arrive. If your issue is urgent, mention that in your report, though Uber does not may provide faster response for urgent requests.

What Uber Eats support can and cannot do

Uber Eats support can refund you for missing or wrong items, issue credits for poor service, and investigate driver behavior. They can also help you regain access to your account if you are locked out, reset your password, or update your payment method. Most refunds for order problems are issued as credits to your Uber Eats account within 24 to 48 hours.

Uber Eats support cannot force a restaurant to remake your food or redeliver an order. If the restaurant is at fault, Uber can refund you, but you cannot demand a replacement meal. Support also cannot override the app's policies — for example, if you ordered from a restaurant that does not deliver to your address, support will not complete the order for you.

Frequently Asked Questions

Can I call Uber Eats customer service?

No. Uber Eats does not have a phone support line. All support is handled through the app, website, or social media. You can start a conversation by tapping "Help" on your order in the app, and a support agent will respond by text or email.

How long does it take to get a refund for a missing item?

Refunds for missing or wrong items are usually issued as account credits within 24 to 48 hours of your report. The credit appears in your Uber Eats wallet and can be used on your next order. Some refunds are processed faster if the issue is clear and the restaurant confirms the mistake.

What if the restaurant is closed or not responding?

If a restaurant is closed or does not respond to Uber's inquiry, Uber Eats support will refund your order. You do not need to wait for the restaurant to respond. Report the issue through the app, and support will investigate and issue a credit if the restaurant is unavailable or at fault.

Can I get a phone number to call if my account is suspended?

No phone number is available for account suspension issues. Go to the app's Account menu, select "Help," and describe why you believe your account was suspended. Uber will review your account and respond through the app. Suspensions are usually lifted within 24 to 72 hours if the issue is resolved.

Does Uber Eats have a live chat option?

Uber Eats does not offer live chat. Support conversations happen through the app or website, and agents respond asynchronously — meaning you send a message, and they reply when they see it, not in real time. Response times are usually a few hours during business hours.