Uber Eats does not have a single phone number, but you can contact support through the app, website, or email depending on your issue

Uber Eats handles most customer issues through in-app messaging rather than a traditional phone line. When you open the Uber Eats app and tap your account icon, then select "Help," you can describe your problem and receive a response from a support agent. This is the fastest route for order issues, missing items, or payment problems because the agent can see your order history and account details immediately.

If you do not have the app or prefer email, you can reach Uber Eats support through the website at ubereats.com/help. The web version offers the same help menu and messaging system. For account security issues or disputes that require documentation, email support at support@ubereats.com may be necessary, though response times are typically longer than in-app messaging.

Key Takeaways

  • The Uber Eats app's Help section is the primary way to contact support and usually gets a response within a few hours.
  • You can also message support through ubereats.com/help on a web browser if you do not have the app installed.
  • For account security concerns or formal disputes, email support@ubereats.com with documentation of the issue.
  • Response times vary by issue type and volume, but in-app messaging is consistently faster than email or web forms.

Using the in-app help menu for order problems

Open the Uber Eats app and go to your account menu by tapping the icon in the bottom right corner. Select "Help" and you will see a list of common issues: order status, missing items, wrong order, payment problems, and account access. Tap the category that matches your problem.

Describe what happened in as much detail as you can—include the restaurant name, order number, and what went wrong. The support agent will see your order details on their end, so they can verify what you ordered and what was delivered. If the issue qualifies for a refund or credit, the agent can process it immediately through the app.

Most responses come within 2 to 4 hours during business hours. If your issue is urgent—for example, you received someone else's order and cannot reach the restaurant—mention that in your message and the agent may prioritize it.

Contacting support through the website

Go to ubereats.com and click "Help" in the footer or top menu. You will land on the same help page available in the app. Select your issue type and describe the problem in the message box. You do not need to be logged in to submit a help request, though having your account information ready will speed up the process.

Website support uses the same messaging system as the app, so response times are similar. However, if you are having trouble logging into your account, the website help form may be your only option since you cannot access the app's help menu.

When to use email instead of in-app messaging

Email support at support@ubereats.com is slower but useful for specific situations. If you need to dispute a charge that the in-app agent could not resolve, or if you have a security concern like unauthorized access to your account, email allows you to send documentation like screenshots or receipts.

Include your account email address, order number (if relevant), and a clear description of the issue. Attach any supporting images or documents. Response times for email typically range from 24 to 72 hours, depending on volume and complexity.

Common issues and what to have ready

Before you contact support, gather the information that will help resolve your issue faster. For order problems, have your order number and the restaurant name. For payment disputes, note the date and amount charged. For account access issues, have your email address and phone number associated with the account.

If the restaurant made an error—wrong items, missing food, or quality problems—take a photo of what you received if possible. Support agents can see the order contents, but a photo of what actually arrived helps them decide whether to refund you, issue a credit, or contact the restaurant directly.

What to do if you cannot reach support

If you have been waiting more than 24 hours without a response and your issue is urgent, try submitting a new help request through the app or website. Sometimes messages get lost in high-volume periods. Include a note that this is a follow-up to your previous request and provide the date you first contacted support.

If the issue involves fraud, unauthorized charges, or account security, contact your bank or credit card company directly. They can dispute the charge on their end while you work with Uber Eats support. Do not wait for Uber Eats to resolve a fraudulent charge if your bank can reverse it faster.

Frequently Asked Questions

Does Uber Eats have a phone number I can call?

Uber Eats does not publish a customer service phone line. Support is handled through in-app messaging, the website help form, or email. The app messaging system is the fastest way to reach someone.

How long does it take to get a response from Uber Eats support?

In-app and website messages usually receive a response within 2 to 4 hours during peak times, sometimes faster for urgent issues. Email support typically takes 24 to 72 hours. Response times vary based on the volume of requests and the complexity of your issue.

Can I get a refund if my order never arrived?

Yes. Contact support through the app or website and report that your order did not arrive. The agent will verify the delivery status and can issue a refund or credit to your account. Have your order number ready and let them know when you expected the delivery.

What if the restaurant gave me the wrong order?

Report it to Uber Eats support through the app with the order number and a description of what you received instead. Support will contact the restaurant and may offer you a refund, credit, or replacement order depending on the restaurant's response and your account history.

How do I report a security issue with my account?

If you suspect unauthorized access or fraudulent charges, email support@ubereats.com immediately with details of what happened and when you noticed it. Also change your password and enable two-factor authentication in your account settings if available.