The basic sign-in process for Uber drivers
To sign in to your Uber driver account, open the Uber Driver app on your phone and enter the phone number or email address linked to your account. Tap "Next," then enter your password. If you have two-factor authentication enabled, you'll receive a code by text or email — enter that code to complete sign-in.
The sign-in screen appears the same whether you're signing in for the first time on a new phone or returning to an existing account. The app remembers your phone number or email after the first sign-in, so you can tap it to autofill that field on future visits.
Once you're signed in, you'll see your home screen with available ride requests, your earnings, and navigation to your account settings. You stay signed in until you manually sign out or uninstall the app — signing in again on the same phone won't sign you out of other devices.
Key Takeaways
- Sign in with the phone number or email address you used when you created your Uber driver account, followed by your password.
- Two-factor authentication requires a code sent to your phone or email before you can access your account.
- If you forget your password, use the "Forgot password?" link on the sign-in screen to reset it by email or text.
- You can be signed in on multiple devices at the same time, and signing in on one device does not sign you out of others.
What to do if you forget your password
On the Uber Driver app sign-in screen, tap "Forgot password?" below the password field. Enter your phone number or email address, and Uber will send you a password reset link by email or text message, depending on which method you choose.
Click or tap the link in that message — it will take you to a page where you can create a new password. Your new password must be at least 8 characters long. After you save it, return to the sign-in screen and log in with your phone number or email and your new password.
If you don't receive the reset message within a few minutes, check your spam or junk folder. If the message still doesn't arrive, try the other contact method (email instead of text, or vice versa).
Two-factor authentication and security codes
Two-factor authentication adds a second step to sign-in: after you enter your password, Uber sends a code to your phone or email. You must enter that code on the app before you can access your account. This protects your account if someone learns your password.
The code is usually a six-digit number that expires after 10 minutes. If the code expires before you enter it, tap "Resend code" on the sign-in screen to request a new one. You can choose whether to receive codes by text message or email in your account security settings.
If you don't receive a code, check that your phone number or email address in your Uber account is current. You can update both in your account settings under "Security."
Signing in on a new phone or device
When you sign in to the Uber Driver app on a new phone for the first time, you'll go through the same sign-in steps: phone number or email, password, and two-factor code if you have it enabled. Uber may ask you to confirm your identity or verify your phone number before granting access.
If Uber asks you to verify your phone number, you'll receive a code by text or email. Enter that code to confirm the new device. This is a security measure to prevent unauthorized access to your account.
After you sign in on the new phone, your account information, driver rating, and earnings history will be available immediately. You do not need to re-upload documents or complete your profile again — those details are stored in your Uber account, not on individual devices.
What happens if your account is locked or suspended
If you try to sign in and see a message that your account is locked or suspended, you cannot sign in until Uber resolves the issue. Accounts are typically locked for security reasons (like multiple failed sign-in attempts) or suspended due to policy violations or incomplete documents.
If your account is locked due to failed sign-in attempts, wait a few hours and try again. If it remains locked, go to the Uber Driver website and use the "Forgot password?" option to reset your password, which often unlocks the account.
If your account is suspended, you'll usually see a message explaining why. Follow the instructions in that message — you may need to upload documents, contact Uber support, or wait for a review period to end. You cannot sign in until the suspension is lifted.
Staying signed in across multiple devices
You can be signed in to your Uber driver account on more than one phone or tablet at the same time. Signing in on a new device does not automatically sign you out of other devices. This means you can use a backup phone or tablet while your main phone is charging or being repaired.
However, only one device can accept ride requests at a time. If you're signed in on two phones and both are active, Uber will send requests to whichever device you opened the app on most recently. The other device will not receive new requests until you close the app or sign out.
To sign out on a specific device, open the app, go to your account menu, and select "Sign out." This removes your account from that device only and does not affect your sign-in status on other phones or tablets.
Troubleshooting common sign-in problems
If the app won't let you sign in, first check that you're using the correct phone number or email address. Uber accounts are tied to one or the other — if you created your account with a phone number, you cannot sign in with an email address, even if that email is linked to your account.
If you're certain your phone number or email and password are correct, try closing the app completely and reopening it. If the problem persists, uninstall the Uber Driver app and reinstall it from the App Store or Google Play. This clears temporary files that may be causing the sign-in error.
If you still cannot sign in after reinstalling, your account may be locked or suspended (see the section above). You can also contact Uber support through the app by going to Account > Help > Contact Us, or visit the Uber Driver support website to report the problem.
Frequently Asked Questions
Can I sign in to Uber Driver on a computer or web browser?
No. The Uber Driver app is only available on iPhone and Android phones. You cannot sign in or drive through a web browser. You must use the mobile app to accept rides and drive.
What if I'm locked out and can't receive text messages or emails?
If you cannot receive the two-factor code or password reset link, update your phone number or email address in your account settings on a device where you're already signed in. If you're locked out on all devices, contact Uber support through the website to verify your identity and regain access.
Do I need to sign in every time I open the app?
No. Once you sign in, the app keeps you signed in until you manually sign out or uninstall the app. Closing the app does not sign you out. You'll only need to sign in again if you sign out, switch phones, or your session expires due to inactivity over a long period.
Can someone else sign in to my account on their phone?
Yes, if they have your phone number or email and password. To prevent this, use a strong password that only you know and enable two-factor authentication. If you think someone has signed in to your account without permission, change your password immediately and review your account activity in the security settings.