Uber does not publish a phone number for driver support
Uber handles driver issues through the app itself, not through a traditional customer service phone line. If you drive for Uber, your primary way to contact support is the in-app help menu, which connects you to a support agent who can see your account, trips, and payment history. This is faster than a phone call because the agent already has your information.
You can also reach Uber driver support through email or the Uber Driver Community forums, though response times vary. The method you choose depends on what problem you are facing and how quickly you need an answer.
Key Takeaways
- Open the Uber Driver app, tap your profile icon, select "Help," and choose your issue to reach support directly through the app.
- Uber does not operate a phone line for driver support, so calling a number you find online may connect you to a scam.
- For urgent issues like account deactivation or payment problems, use the in-app help menu because agents can see your full account details.
- Email support and the Driver Community forums are slower but work for non-urgent questions about policies or general guidance.
- Save screenshots of trips, messages, and payment records before contacting support so you can reference them during your conversation.
Using the in-app help menu to contact support
Open the Uber Driver app and tap the profile icon (usually in the top left or bottom right, depending on your phone). Select "Help" or "Account & Settings" and then look for "Help" or "Contact Support." You will see a list of common issues like "Payment," "Account," "Trip Issues," or "Vehicle." Tap the category that matches your problem.
After you select a category, the app will show you articles and FAQs. At the bottom of the screen, you will see a button that says "Still need help?" or "Contact support." Tap that button. Uber will then connect you to a support agent through an in-app chat. The agent can see your account, your trip history, and your payment information, so you do not have to repeat details.
Response times for in-app chat typically range from a few minutes to a few hours, depending on how busy support is. If you message outside business hours, you may get a response the next day.
Why there is no Uber driver phone number
Uber deliberately routes all driver support through the app because it creates a record of every conversation and gives support agents instant access to your account data. A phone line would require you to verify your identity verbally, repeat information, and wait on hold. The app method is designed to be faster and to prevent fraud.
If you search online for an "Uber driver support phone number," you will find numbers that claim to be Uber support. These are almost always scams. Scammers use these fake numbers to collect personal information, payment details, or login credentials. Do not call a number you found online. Always use the help menu inside the official Uber Driver app.
Contacting Uber driver support by email
You can also reach Uber support through email, though this is slower than the in-app chat. To find the email address for your region, open the Uber Driver app, go to Help, and scroll to the bottom. You should see an email address or a link to submit a support request through a web form.
Email support is useful if you have a detailed issue that requires explanation, or if you want to send screenshots and documents. However, response times are typically 24 to 72 hours or longer. For urgent problems like account deactivation or a payment error, use the in-app chat instead.
Using the Uber Driver Community forums
Uber maintains a Driver Community forum where drivers can post questions and other drivers or Uber staff sometimes respond. You can find this through the Help menu in the app or by searching "Uber Driver Community" online. The forums are useful for general questions about policies, vehicle requirements, or how features work.
The forums are not monitored as closely as in-app support, and responses may come from other drivers rather than Uber staff. Do not use the forums for account-specific issues like payment problems or deactivation. For those, always use the in-app help menu.
Common issues and how to report them
If your account has been deactivated, use the in-app help menu immediately. Tap "Account" and then look for "Account Deactivation" or "Account Status." Explain what happened and provide any relevant details. Uber may reinstate your account if the deactivation was a mistake or if you can resolve the underlying issue.
For payment problems, select "Payment" in the help menu. Have your bank account information, the dates of the trips in question, and any screenshots of your earnings ready. Support can investigate missing payments or incorrect amounts.
If you had a problem with a specific trip — a passenger complaint, a navigation issue, or a safety concern — select "Trip Issues" and provide the trip ID (found in your trip history). The more detail you give, the faster support can investigate.
What to do before you contact support
Before you reach out, gather information about your issue. Take screenshots of any messages, payment records, trip details, or error messages you received. Write down the dates and times of the trips or events you are reporting. Have your vehicle information and driver license number ready if the issue involves your vehicle or account status.
Check the Help menu first to see if there is already an article about your problem. Many common issues have step-by-step solutions that can fix the problem without contacting an agent. If the article does not solve it, then use the "Still need help?" button to escalate to a person.
Frequently Asked Questions
Is there a phone number I can call for Uber driver support?
No. Uber does not publish a phone number for driver support. Any number you find online claiming to be Uber driver support is likely a scam. Always use the Help menu inside the official Uber Driver app to reach support.
How long does it take to get a response from Uber driver support?
In-app chat support typically responds within a few minutes to a few hours. Email support takes 24 to 72 hours or longer. Response times depend on how busy support is and what time of day you contact them.
What should I do if my account was deactivated?
Open the Uber Driver app, go to Help, select Account, and look for Account Deactivation. Explain your situation and provide any relevant details. Uber will investigate and may reinstate your account if the deactivation was an error or if you can resolve the issue.
Can I talk to someone on the phone about my Uber driver account?
Uber does not offer phone support for drivers. All support goes through the in-app chat, email, or the Driver Community forums. The in-app chat is the fastest way to reach someone who can see your account and help you.
What if I do not see a "Contact Support" button in the Help menu?
Make sure you are using the official Uber Driver app, not the passenger app. If you still do not see the button, try closing and reopening the app, or update it to the latest version. If the problem continues, try emailing support using the address at the bottom of the Help menu.