Uber's main corporate phone line and what it handles

Uber does not publish a single corporate phone number that handles all inquiries. The company routes different types of calls to different departments, and the number you need depends on what you are calling about. If you are a driver, passenger, or business partner with a problem, you will almost always reach support faster through the app or website than through a corporate switchboard.

Uber's corporate headquarters is located in San Francisco, California. The main office address is 1515 3rd Street, San Francisco, CA 94158. Calls to this address do not go to a general customer service line — they go to administrative staff, and messages left are not may provide to reach the department that handles your issue.

For most people, calling a corporate office is slower than using the support tools built into the Uber app or website. The app lets you contact support for a specific trip, report a safety concern, or dispute a charge without waiting on hold.

Key Takeaways

  • Uber does not maintain a single corporate customer service phone number; the company routes calls by department and most inquiries are handled faster through the app.
  • Drivers and passengers can reach support through the app by selecting a specific trip or issue, which connects them to the right department without a phone queue.
  • The corporate headquarters address in San Francisco is 1515 3rd Street, but calling this number does not reach customer service and messages may not reach the right team.
  • For billing disputes, safety reports, or account problems, the in-app support chat or help center is the fastest way to document your issue and get a response.

How to reach Uber support through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Support." You will see a list of common issues — select the one that matches your problem, or search for a specific topic. The app will then offer you options: you can read articles, contact support via chat, or in some cases request a call from a support agent.

When you contact support through the app, Uber can see your account history, your trips, and your payment method. This means you do not have to repeat information or verify your identity multiple times. The support agent can also pull up the specific trip you are asking about, which makes the conversation faster and more accurate.

Response times vary. Chat support typically replies within a few minutes during business hours. If you request a callback, Uber will call you within a few hours or the next business day, depending on the time you contact them and how busy the support queue is.

Reaching Uber for driver-specific issues

Drivers have a separate support channel. In the driver app, tap the menu icon and select "Help." From there, you can report vehicle issues, ask about earnings, dispute a trip, or report a safety concern. Driver support handles questions about deactivation, background checks, vehicle requirements, and payment.

Uber also maintains a driver support phone line in some regions, but the number is not listed publicly. Instead, the driver app will offer you a callback option if phone support is available in your area. If you have an urgent safety issue, the app will let you report it immediately and flag it for priority review.

For ongoing disputes about earnings or account status, keep records of all messages and trip details. Uber's driver support team can see your communication history in the app, so each message you send becomes part of your case file.

Contacting Uber about billing and payment

Billing disputes — incorrect charges, duplicate charges, or charges you do not recognize — are handled through the app under "Help" and then "Billing." Select the trip or charge in question, and explain what went wrong. You can attach screenshots or documents if needed.

Uber's billing team will review your dispute and respond within a few business days. If you paid with a credit card or debit card, you also have the right to dispute the charge with your bank or card issuer. That process is separate from Uber's internal dispute process, and you can pursue both at the same time.

If you have a question about how a charge was calculated — for example, why surge pricing applied or why a tip was added — the in-app help articles explain Uber's pricing model. You can also ask support to break down a specific charge line by line.

Safety concerns and urgent issues

If you have a safety concern during or immediately after a trip, report it through the app under "Help" and select "Safety." Describe what happened and provide as much detail as you can. Uber takes safety reports seriously and will investigate. You can also request that your account be reviewed if you believe another user behaved unsafely toward you.

For emergencies — if you are in immediate danger — call 911 first. After you are safe, you can report what happened to Uber through the app. Uber can then review the trip data and take action against the other user if warranted.

Uber also has a dedicated safety team that handles reports of harassment, discrimination, or assault. These reports are treated separately from routine support requests and are escalated to investigators.

Mailing address and formal complaints

If you want to send a written complaint or legal notice, Uber's corporate mailing address is:

Uber Technologies, Inc. 1515 3rd Street San Francisco, CA 94158

Formal complaints — such as complaints to state attorneys general, housing authorities, or labor boards — should be sent to this address. Include your account number, the date of the incident, and a clear description of what happened. Keep a copy for your records and consider sending it via certified mail so you have proof of delivery.

For complaints about discrimination or violations of fair housing law, you may also file a complaint with your state's attorney general or with the Federal Trade Commission. Those agencies have their own processes and do not require you to contact Uber first.

Why Uber does not publish a general customer service number

Uber handles millions of trips per day across dozens of countries. A single phone line would create an enormous queue, and most callers would wait on hold for hours. By routing support through the app, Uber can match each inquiry to the right department immediately and give you a response without you waiting.

The app also creates a record of every message, which protects both you and Uber. If there is a dispute later about what was said or what was promised, both sides can look back at the conversation. Phone calls do not create that record unless you record them, which is illegal in some states without the other person's consent.

That said, some people prefer to speak to a human voice. If the app support options do not resolve your issue, you can ask the support agent whether a phone callback is available. In many cases, they will offer one.

Frequently Asked Questions

Can I call Uber's main office and speak to someone about my account?

Calling the main office number will not connect you to customer service. The corporate office handles administrative and business matters, not individual account issues. For account problems, use the Help section in the Uber app, which routes your message to the correct support team.

What if I do not have access to the app?

You can access Uber support through the website at uber.com. Log into your account, go to the Help section, and follow the same process as you would in the app. You can also chat with support or request a callback from the website.

How long does it take to get a response from Uber support?

Chat support typically responds within minutes during business hours. Callback requests are usually fulfilled within a few hours or the next business day. Billing disputes and safety reports may take several business days to investigate and resolve.

Can I dispute a charge with my bank instead of contacting Uber?

Yes, you can dispute a charge with your bank or card issuer. However, contacting Uber first through the app often resolves the issue faster. If Uber refunds the charge, your bank dispute becomes unnecessary. If Uber does not refund it, you still have the right to dispute it with your bank.

What should I do if I have a complaint about discrimination or safety?

Report it through the app under "Help" and "Safety," and provide detailed information about what happened. Uber has a dedicated team that investigates these reports. You can also file a complaint with your state's attorney general or the Federal Trade Commission if you believe Uber violated your rights.