Uber does not have a general customer service phone number you can call

Uber handles most support requests through its app or website, not by phone. There is no single phone number to call Uber directly. Instead, the company routes different issues to different channels — some through in-app chat, some through email, and some through phone callbacks that Uber initiates after you submit a request.

The reason Uber works this way is volume. Millions of rides happen every day, and a single phone line would create impossible wait times. By routing you through the app first, Uber can sort your issue, match it to the right team, and contact you back when someone is ready to help. For urgent safety issues, there are exceptions — but they work differently than a normal customer service call.

Key Takeaways

  • Uber's main support channel is the Help section inside the app or at help.uber.com, where you describe your issue and receive a response through chat or callback.
  • For safety emergencies during a ride, press the emergency button in the app or call 911 directly — do not wait for Uber support.
  • If you are a driver with an urgent issue, you can request a callback through the Driver app, and Uber will call you within a set timeframe.
  • Uber Eats issues are handled separately from ride issues, and you must contact support through the Eats app or website.
  • Wait times for callbacks vary by issue type and location, but Uber typically responds within hours to a few days.

How to contact Uber through the app or website

Open the Uber app and tap the menu icon (three horizontal lines) in the bottom right. Select "Help" to see a list of common issues organized by category — "Trip issues," "Account and payment," "Safety," and others. Tap the category that matches your problem, then select the specific issue from the list that appears.

Once you describe your issue, Uber will show you options: some problems have instant solutions (like viewing a receipt or adjusting a tip), while others let you start a chat with support or request a callback. If you choose chat, a support agent will respond within minutes to an hour. If you request a callback, Uber will call you at the number on your account, usually within a few hours to a day depending on how busy the support team is.

If you do not have the app or prefer to use a computer, go to help.uber.com, sign in with your account, and follow the same steps. The website version works identically to the app.

When Uber will call you back

Uber does not give you a phone number to call them. Instead, they call you. When you submit a support request through the app or website and select "Call me," Uber's system adds you to a queue. An agent will call the phone number associated with your Uber account when it is your turn.

The wait time depends on how many people are ahead of you and how complex your issue is. Simple problems like a missing item or a fare dispute might get a callback within an hour or two. More complicated issues — like account suspension or a safety concern — can take a day or longer. Uber will not tell you an exact time, but the app will show you that a callback is pending.

Make sure the phone number on your account is current and that you can answer calls from unknown numbers, because Uber support calls often come from numbers that do not display as "Uber" on your phone.

What to do if you have a safety emergency

If you are in a ride and feel unsafe, do not wait for Uber support to call you back. Press the emergency button in the app (usually a red icon labeled "Emergency" or "SOS") or call 911 directly. Uber's emergency button connects you to emergency services in your area and alerts Uber that there is an active safety issue, but 911 is faster and more reliable.

After the emergency is over, you can file a report through the app. Uber will investigate and may deactivate the driver or take other action depending on what happened. If you need to speak to someone about the incident, you can request a callback through the Help section and explain that it involves a safety concern — these requests are prioritized.

Support for Uber drivers

If you drive for Uber, the process is slightly different. Open the Driver app, tap the menu, and select "Help." Describe your issue and choose whether you want chat support or a callback. Driver support typically responds faster than passenger support because there are fewer drivers than riders, so callbacks often come within an hour or two.

For urgent driver issues — like account deactivation or a payment problem affecting your ability to work — request a callback and note in your message that it is urgent. Uber prioritizes these requests, though response time still depends on current volume.

Support for Uber Eats

Uber Eats uses a separate support system from Uber rides. If you have an issue with a food order, open the Uber Eats app, tap "Account," then "Help." Select your issue from the list and choose chat or callback. The process is the same as ride support, but the team handling your request is different.

Eats support handles issues like missing items, wrong orders, refunds, and restaurant problems. Response times are similar to ride support — usually within hours, though it can take longer during peak meal times when support volume is highest.

What happens if you cannot reach support

If you have submitted a support request and have not heard back after 24 hours, try submitting again through the app. Sometimes requests get lost in the system, especially if your account has connection issues or if you submitted from a phone number that is not on your account.

If the issue is urgent and you still cannot reach anyone, check your email for a response — Uber sometimes sends updates by email instead of calling. You can also try accessing your account through a web browser instead of the app, as the website version sometimes routes to a different support queue.

For complaints about Uber's service or if you believe you were treated unfairly, you can also file a complaint through the app under "Help" > "Report a safety concern" or "Account and payment" depending on the issue type. These complaints are reviewed separately from standard support requests.

Frequently Asked Questions

Is there a phone number I can call Uber directly?

No. Uber does not publish a general customer service phone number. You must submit a request through the app or website, and Uber will call you back if your issue requires a phone conversation. This system prevents long hold times and ensures your request reaches the right team.

How long does it take to get a callback from Uber?

Callbacks typically arrive within a few hours to a day, depending on how busy support is and how complex your issue is. Safety concerns and driver issues are prioritized and may get faster responses. You can check the status of your request in the app.

What if I miss a call from Uber support?

If you miss the callback, you can request another one through the app. Uber will not leave a voicemail with sensitive account information, so if you see a missed call from an unknown number around the time you requested support, it was likely Uber. Call back the number or submit a new support request.

Can I text Uber instead of calling?

Uber does not offer text support. Your options are in-app chat, email responses, or phone callbacks. Chat is usually the fastest way to get an answer if your issue is not urgent.

What if my issue is about a ride I took months ago?

You can still submit a support request for older trips. Go to the specific trip in your ride history, tap "Help with this trip," and describe your issue. Uber can review older trips and may issue a refund or credit if there was a problem, though the further back the trip, the longer the review may take.