Uber's main contact number and what it covers
Uber does not publish a single customer service phone number that works for all issues. Instead, the way you reach someone depends on what you need help with — whether you are a driver, a rider, or reporting a safety concern. The company routes calls through its app, through support pages on its website, and through regional contact centers that handle specific types of requests.
If you are looking for a phone number, start by opening the Uber app, going to the Account or Help section, and selecting your issue type. The app will show you a callback option or a phone number specific to your region and problem. This is faster than searching for a general number, because Uber's contact centers are organized by region and issue category rather than by a single main line.
Key Takeaways
- Uber routes phone support through its app and website, not through a published main number, so the fastest way to reach someone is through the app's Help section.
- Riders and drivers reach different support teams, and the number or callback option you receive depends on your location and the type of issue you report.
- Safety emergencies — assault, theft, or accidents — should go to local police first, then to Uber through the app's Safety Toolkit.
- Wait times vary by region and time of day, but requesting a callback through the app usually gets you a call within a few hours rather than holding on the line.
- If you cannot access the app, Uber's website has a contact form and regional phone numbers for specific countries and issue types.
How to find your region's contact number through the app
Open the Uber app and tap your profile icon in the bottom right corner. Select Help, then choose the issue that matches your situation — for example, "Trip Issues," "Account," "Safety," or "Lost Item." After you describe the problem, the app will show you options: you can message support, request a callback, or see a phone number for your region.
The phone number that appears is specific to your country and sometimes your city. Calling this number puts you in the queue for the support team that handles your issue type. If you choose the callback option instead, Uber will call you back within the timeframe shown — usually between 30 minutes and a few hours, depending on call volume.
This method works whether you are a rider or a driver. Drivers should tap the Help icon (usually a question mark) in the app menu, then select their issue. The support team for driver issues is separate from the rider support team, so you will reach someone who handles driver-specific problems like payment, vehicle documents, or deactivation.
Contact options if you cannot use the app
If your app is not working or you do not have it installed, go to Uber's website and look for the Help or Support link, usually at the bottom of the page. From there, you can fill out a contact form describing your issue. Uber will respond by email or phone, though response times are usually longer than through the app.
Uber also publishes country-specific contact pages. For example, the United States support page lists phone numbers for different regions and issue types. The United Kingdom, Canada, Australia, and other countries have their own support sites with local contact information. Search "Uber support [your country]" to find the page for your location.
If you are trying to reach Uber about a lost item, many regional support pages have a dedicated lost and found phone line or form. This is separate from general customer service and may have faster response times because it handles a single issue type.
What to expect when you call or request a callback
When you reach a support agent, have your account information ready — your phone number, email, or the trip ID if your issue is about a specific ride. The agent will ask you to describe the problem and may ask follow-up questions about what happened, when it happened, and what you have already tried.
Call times vary by region and time of day. Peak hours — typically weekday evenings and weekend afternoons — have longer wait times. If you call during off-peak hours (early morning or late night), you may reach someone faster. Requesting a callback through the app usually avoids waiting on hold, though the callback may not come at the exact time shown.
Support agents can help with trip disputes, payment issues, account access problems, and lost items. They can also provide information about your account status, driver or rider rating, and how to resolve specific errors in the app. For safety concerns, the agent will take your report and may ask you to file a report through the Safety Toolkit in the app as well.
Safety emergencies and when to call police instead
If you are in immediate danger — experiencing assault, theft, or a serious accident — call your local emergency number (911 in the United States, 999 in the United Kingdom, 000 in Australia) before contacting Uber. Police response is faster than any customer service line, and a police report creates an official record that Uber will need anyway.
After you have contacted police and are safe, report the incident to Uber through the app's Safety Toolkit. Open the app, go to Help, and look for Safety or Report Safety Incident. Describe what happened and provide any details you remember. Uber uses these reports to investigate and take action against drivers or riders who violate the platform's policies.
Uber's support team can discuss what happened after the fact and may offer account credits or other resolution, but they cannot dispatch emergency help or override police authority. The Safety Toolkit is designed to document incidents for Uber's records and your own protection.
Regional contact numbers and websites
Uber maintains separate support pages for major countries and regions. These pages list phone numbers, email addresses, and contact forms specific to each location. The numbers and hours vary because Uber operates contact centers in different time zones.
| Region | How to Find Contact Information |
|---|---|
| United States | Visit help.uber.com, select your state, and find the phone number for your issue type. |
| United Kingdom | Go to uber.com/en-GB/support and select your issue; phone numbers are listed by region. |
| Canada | Visit uber.com/en-CA/support for Canadian phone numbers and contact options. |
| Australia | Go to uber.com/en-AU/support for Australian contact numbers and hours. |
| Other countries | Search "Uber support [country name]" to find the local support page with contact details. |
Each regional page also lists the hours when phone support is available. Some regions offer 24/7 support, while others have limited hours. If you call outside those hours, you can still submit a contact form and expect a response within one to two business days.
Frequently Asked Questions
Is there a main Uber customer service number I can call?
No. Uber routes calls through regional contact centers based on your location and issue type. The fastest way to find the right number is through the Help section of the app, which shows the phone number for your region. If you search online for "Uber customer service number," you may find outdated or incorrect numbers, so using the app is more reliable.
How long does it take to reach someone if I request a callback?
Callback wait times depend on call volume in your region and the time of day. The app shows an estimated callback window — usually 30 minutes to a few hours. Calling during off-peak hours (early morning or late night) may result in a faster callback or shorter hold time if you call directly.
Can I reach Uber by email instead of phone?
Yes. The Help section of the app and Uber's website both offer contact forms where you can describe your issue. Uber will respond by email or phone, though email responses typically take one to two business days. Phone or callback is faster for urgent issues.
What if I was in an accident or had a safety issue during a ride?
Call local police first if anyone is injured or in danger. After you are safe, report the incident through the app's Safety Toolkit. You can also call Uber's support line to discuss what happened, but the police report and the Safety Toolkit report are the official records Uber uses to investigate.
Do drivers and riders call the same support number?
No. When you open the Help section in the app, the support team you reach depends on whether you are logged in as a driver or a rider. Each team handles different issues — drivers get help with vehicle documents and earnings, riders get help with trip disputes and payments. The phone number shown in the app is specific to your account type.