Uber does not publish a general customer service phone number

Uber handles most customer issues through the app itself — not through a phone line. There is no single 1-800 number that connects you to a live representative for general account problems, lost items, or ride disputes. The company routes support requests through in-app messaging, email, and a web help portal instead.

If you need to contact Uber, your first step is always the app. Open it, go to the Account or Help section, describe your issue, and submit it. Uber's support team will respond through the same channel, usually within 24 to 48 hours. For some urgent situations — like a safety concern during or immediately after a ride — the app offers a direct call button that connects you to Uber support.

Key Takeaways

  • Uber's main support channel is the app itself, not a phone number — you submit issues through in-app messaging and receive responses the same way.
  • For urgent safety concerns during a ride, the app has a direct call button that connects you to a live representative.
  • If you cannot access the app, you can reach Uber through their web help portal at help.uber.com or by emailing support through that portal.
  • Third-party phone numbers claiming to be Uber customer service are often scams; always use the official app or help.uber.com.
  • Response times vary by issue type and volume, but most non-urgent requests receive a reply within one to two business days.

How to contact Uber through the app

Open the Uber app and tap the menu icon (three horizontal lines) in the lower right corner. Select "Help" or "Account," depending on your issue type. You will see a list of common problems — lost item, ride issue, payment problem, safety concern — or a search box where you can describe what happened.

Choose the category that matches your situation, then tap "Contact Us" or "Get Help." The app will ask you to describe the problem in detail. Include the date and time of the ride, the driver's name or vehicle details, and what you want resolved. Submit the request, and Uber's support team will respond through the same in-app messaging thread.

For safety emergencies during an active ride, tap the emergency button (usually a phone icon with an exclamation mark) on the ride screen. This connects you directly to Uber support by phone, and they can see your location and ride details in real time.

Using the web help portal if you cannot access the app

Go to help.uber.com in any web browser. You do not need to log in to browse the help articles, but you will need to sign in to your Uber account to submit a support request. Once logged in, click "Contact Us" and select your issue type from the menu.

The web portal works the same way as the app: describe your problem, include relevant details like the ride date and driver information, and submit. Uber will send responses to the email address associated with your account. This route is slower than the app — responses typically take 24 to 48 hours or longer — but it works if your phone is lost or the app is not functioning.

What to do if you see a phone number claiming to be Uber

Many websites and search results display phone numbers that claim to be Uber customer service. Most of these are not legitimate. Scammers buy ads or create fake pages that rank high in search results, then answer the phone pretending to be Uber support. They may ask for your password, payment information, or access to your account.

Uber's official channels are the app, help.uber.com, and the emergency call button during a ride. If you find a phone number online, verify it by opening the official Uber app and checking the Help section — the app will never direct you to call a number for routine support. When in doubt, use the app or the web portal instead.

Response times and what to expect

Uber's response time depends on the issue type and current support volume. Safety concerns and active disputes over charges usually receive a response within 24 hours. Lost item reports may take longer, especially if the driver has not yet reported finding anything. Payment or account issues typically get a response within one to two business days.

When Uber responds, they will either resolve the issue directly (refunding a charge, for example), ask you for more information, or explain why they cannot help. You can reply to their message through the same channel to provide additional details or ask follow-up questions.

Issues that require documentation

Some problems need proof before Uber can resolve them. If you are disputing a charge, have screenshots of the fare breakdown or your bank statement ready. For a lost item, be prepared to describe it in detail and confirm when and where you left it. If you are reporting a safety issue, note the exact time it occurred and any other passengers or witnesses involved.

Uber may ask you to provide this information through the support chat. Take screenshots or photos before you submit your request, so you can paste or describe them clearly. The more specific you are, the faster Uber can investigate and respond.

Frequently Asked Questions

Can I call Uber to dispute a charge on my card?

No, you must use the app or web portal to dispute a charge. Open Help, select "Payment Issue," and describe the problem. Uber will review the ride details and either refund you or explain the charge. Calling your bank to dispute the charge before contacting Uber may complicate their investigation.

What if I lost my phone and cannot access the Uber app?

Go to help.uber.com on a computer or borrowed phone and log into your account. Submit your request through the web portal. If you cannot remember your password, use the "Forgot Password" option to reset it. Uber will respond to your account email address.

Is there a number to call if my ride is taking too long?

Use the in-app call button to contact your driver directly — tap their name or photo on the active ride screen. If you need Uber support during the ride, tap the emergency button. Do not hang up and call a number you found online, as those are usually scams.

How do I report a driver for unsafe behavior?

Open the app after the ride ends, go to Help, and select "Safety Concern." Describe what happened and tap the emergency button option if you felt unsafe during the ride. Uber takes safety reports seriously and will investigate. You can also call the emergency button during the ride to report a concern in real time.

What if Uber's support does not resolve my issue?

Reply to their final message through the app or web portal and explain why you disagree with their decision. Provide any additional evidence or context. If they still will not help, you can file a complaint with your state's attorney general or your credit card company if a charge is involved.