How to access your Uber account on the app or website

To sign into Uber, open the app or go to uber.com and tap or click the sign-in option. Enter the phone number or email address linked to your account, then enter your password. If you have two-factor authentication turned on, you'll receive a code by text or email that you need to enter to complete sign-in.

On the mobile app, the sign-in screen appears when you first open Uber if you're not already logged in. On the website, look for a "Sign In" button in the top right corner. Both routes take you to the same account — rides you request on the app will show in your account history on the website, and vice versa.

If you don't remember your password, tap "Forgot password?" on the sign-in screen. Uber will send you a link to reset it. The link expires after a set time, so check your email (including spam folders) right away.

Key Takeaways

  • Sign in with the phone number or email you used when you created your Uber account, plus your password.
  • If you turned on two-factor authentication, you'll need to enter a code sent to your phone or email after you enter your password.
  • Use the "Forgot password?" link on the sign-in screen to reset your password if you don't remember it.
  • Your account works across the Uber app, the website, and any other Uber service linked to that account.
  • If you can't receive sign-in codes by text or email, contact Uber support through the app or website to regain access.

What to do if you can't remember your password

Tap or click "Forgot password?" on the sign-in screen. Uber sends a password reset link to the email address on your account. Open that email, click the link, and create a new password. Make sure your new password is at least six characters long and includes a mix of letters, numbers, and symbols if possible.

If you don't see the reset email within a few minutes, check your spam or junk folder. If it's not there, go back to the sign-in screen and request the link again — Uber will send a new one. If you still don't receive it, the email address on your account may be wrong, and you'll need to contact Uber support.

How two-factor authentication works and when you need it

Two-factor authentication (often called 2FA) adds a second security step: after you enter your password, Uber sends a code to your phone or email. You enter that code to finish signing in. This protects your account if someone else learns your password.

Uber may turn on two-factor authentication automatically if it detects unusual sign-in activity, or you can turn it on yourself in your account settings under Security. Once it's on, every sign-in requires the code. If you lose access to the phone number or email where codes are sent, you won't be able to sign in until you update your account information or contact Uber support.

Signing in on a shared or public device

If you sign into Uber on a computer or phone that other people use, always sign out when you're done. Tap the menu icon (three horizontal lines) at the bottom right of the app, scroll to the bottom, and tap "Log out." On the website, click your profile icon in the top right, then select "Log out."

Never check the "Remember me" or "Stay signed in" option on a shared device, even if it appears. Anyone with access to that device can then request rides, change your payment method, or see your ride history. If you accidentally left yourself signed in on a shared device, change your password immediately from a device only you use.

What to do if your account is locked or compromised

If you see a message that your account is locked, or if you notice rides or charges you didn't make, contact Uber support right away. Open the app, tap the menu icon, and select "Help." Choose "Account & Login" and then "I can't sign in" or "I think my account was hacked." Describe what happened, and Uber will investigate.

If you can't sign in at all, you can still reach support through the website at uber.com. Go to the Help section and follow the same path. Uber support can unlock your account, reverse unauthorized charges, and help you secure it again. Response times vary, but Uber typically replies within a few hours to a day.

Using Uber on multiple devices

You can sign into your Uber account on as many devices as you want at the same time. A ride you request on your phone will appear in your account on your tablet or computer. Your payment methods, saved addresses, and ride history sync across all devices.

If you want to sign out on one device but stay signed in on another, just log out on that specific device. You don't need to log out everywhere. However, if you believe your account has been compromised, sign out on all devices by changing your password — this forces every device to sign out automatically.

Frequently Asked Questions

Can I sign in with my phone number instead of email?

Yes. When you reach the sign-in screen, enter the phone number associated with your account instead of your email address. Both work equally well. Use whichever one you remember or prefer.

What if I forgot which email or phone number I used to create my account?

Try signing in with the email or phone number you think is most likely. If it doesn't work, go to the sign-in screen and tap "Forgot password?" — Uber will tell you whether that email or phone is linked to an account. If neither works, contact Uber support through the Help section and provide details like your name and a recent ride.

Do I need to sign in every time I open the Uber app?

No. Once you sign in, the app keeps you logged in until you manually sign out or your session expires due to inactivity. On public or shared devices, always sign out when you're done to prevent others from using your account.

Can I sign in if I'm traveling outside my country?

Yes. Your Uber account works in any country where Uber operates. Sign in the same way you normally would. Your payment method and ride history travel with you, though pricing, available services, and payment options may differ by location.

What happens if I sign in from a new device?

Uber may ask you to verify your identity by entering a code sent to your phone or email. This is a security measure to confirm you authorized the new sign-in. Once you verify, you're signed in on that device. Future sign-ins on the same device usually won't require verification unless you clear your app data or Uber detects suspicious activity.