Where to find your rating in the Uber app

Your Uber rating appears in your account profile, accessible from the menu in the bottom right of the app. Open Uber, tap the account icon (usually your profile picture or initials), then look for your star rating displayed near the top of your profile screen. The number shown is your average rating based on trips you have completed as a passenger or driver, depending on which account type you use.

On the web version of Uber, you can view your rating by logging into your account, clicking your profile picture in the top right corner, and selecting "Account settings." Your rating will appear in the profile section. The rating updates after each completed trip once your driver or passenger has submitted their feedback.

Key Takeaways

  • Your Uber rating is a number between 4.6 and 5.0 stars for most riders, calculated from feedback left by drivers after your trips.
  • The rating appears in your profile within the Uber app under your account menu, updated after each trip is rated.
  • Ratings below 4.6 stars may result in drivers declining your ride requests, and ratings below 4.2 can lead to account deactivation.
  • You cannot see individual ratings from specific trips, only your overall average rating across all completed rides.
  • Ratings are separate for passengers and drivers if you use both account types on the same phone number.

What your rating number actually means

Uber ratings use a five-star system, but the display shows only one decimal place. A rating of 4.8 means your average across all trips is 4.8 stars. Most active riders fall between 4.6 and 5.0. The rating reflects how drivers have rated you after trips — factors like cleanliness, politeness, following directions, and being ready when the driver arrives all influence the stars drivers give.

Ratings below 4.6 are considered low by Uber's standards. When your rating drops below this threshold, some drivers may decline your ride requests. If your rating falls below 4.2, Uber may deactivate your account, meaning you will no longer be able to request rides. The exact threshold can vary slightly by city and may change over time.

Why your rating might be lower than expected

Drivers rate passengers on several factors that go beyond the ride itself. Being late to the pickup location, making the driver wait, leaving trash in the car, or being rude are common reasons for lower ratings. Drivers also rate based on whether you followed the pickup instructions — for example, meeting the driver at the correct location rather than making them search for you.

A single low rating does not immediately tank your overall average if you have completed many trips. If you have taken 100 rides and receive one one-star rating, your average will drop only slightly. However, if you are new to Uber or have taken only a few trips, one or two low ratings can significantly lower your overall number. Consistently receiving four-star or lower ratings will cause your average to decline over time.

How to improve a low rating

The most direct way to raise your rating is to complete more trips and receive higher ratings on each one. Be ready at the pickup location a few minutes early, have your destination confirmed before the driver arrives, and keep the car clean. Treat the driver with basic courtesy — a greeting and a thank you go a long way. If you need to make multiple stops, mention this before the trip starts so the driver is not surprised.

You cannot dispute or remove individual low ratings, and Uber does not provide a formal appeal process for rating disputes. However, if you believe a rating was given in error or unfairly, you can contact Uber support through the app. Go to your account menu, select "Help," and choose "I have a question about my rating." Describe the situation, though Uber's response will likely explain their rating policy rather than remove the rating itself.

Differences between passenger and driver ratings

If you use Uber for both requesting rides and driving, you will have two separate ratings — one as a passenger and one as a driver. These ratings do not affect each other. Your passenger rating is based on feedback from drivers who picked you up. Your driver rating is based on feedback from passengers who rode with you. You can view both ratings in your profile if you have both account types active.

The standards for driver ratings are different from passenger ratings. Drivers are typically held to a higher standard because they control the vehicle and the route. A driver rating below 4.6 can also result in deactivation, but the threshold may be applied differently depending on your city and driving history.

What Uber support can and cannot do about your rating

Uber support can explain how ratings work and provide general guidance on improving your rating, but they cannot remove ratings or adjust your average. They also cannot tell you which specific trips resulted in low ratings or provide details about what a particular driver said about you. Uber keeps individual rating comments private between the driver and their own account.

If you experienced a safety issue during a trip or believe a driver rated you unfairly due to discrimination, you can report this to Uber support. While they may not change your rating, they can investigate the driver's conduct and take action if a violation occurred. Report safety concerns through the Help section of the app immediately after the trip.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber does not show you the comments or details drivers included with their ratings. You see only your overall average rating number. Drivers can leave written feedback, but that feedback remains private to Uber's system and is not shared with you.

Does my rating affect how much I pay for rides?

Your passenger rating does not change the fare you pay for a ride. However, a very low rating may make it harder to find a driver willing to accept your request, which could mean longer wait times. Some drivers may decline your ride if your rating is below their personal threshold.

How often does my rating update?

Your rating updates after each completed trip once the driver has submitted their feedback. This usually happens within a few hours of the trip ending, though it can take up to 24 hours in some cases. You will see the new rating reflected in your profile once the update processes.

What happens if my rating drops below 4.6?

Drivers can see your rating and may choose to decline your ride requests. You can still request rides, but you may experience longer wait times or have more requests declined. If your rating falls below 4.2, Uber may deactivate your account, preventing you from requesting rides altogether.

Can I have a separate rating for different types of Uber services?

No. Your passenger rating applies to all Uber ride services — UberX, Uber Comfort, Uber Black, and others. If you also drive for Uber, that is a separate driver rating. But all passenger trips share one combined rating regardless of which service type you used.