Where to find your rating in the Uber app
Your Uber rating appears in your account profile. Open the Uber app, tap the account icon (usually a person's silhouette) in the bottom right corner, then look for your rating displayed near the top of the screen — it shows as a number out of 5.0 with a star icon next to it.
On the web version, sign into your Uber account, click your profile picture in the top right, select "Account," and scroll to find your rating. The rating you see is your average across all trips you have taken as a passenger.
If you drive for Uber, your driver rating appears in the same profile section but is calculated separately from your passenger rating. Drivers and passengers each have their own independent ratings based on trips in those roles.
Key Takeaways
- Your passenger rating is visible in your Uber app profile under your account icon and reflects feedback from drivers across all your trips.
- Ratings are based on driver feedback about cleanliness, communication, and behavior during the ride — not on route choices or traffic.
- A rating below 4.6 may result in ride requests being declined by drivers, though Uber does not publish an exact threshold.
- You cannot see individual trip ratings or which drivers gave you specific feedback, only your overall average.
- Ratings improve over time as you take more trips and receive positive feedback from drivers.
What your rating actually measures
Your Uber rating is an average of feedback drivers have left after trips with you. Drivers rate passengers on a scale of 1 to 5 stars, and your overall rating is the mean of those scores. The rating reflects driver experience with your behavior, communication, and the condition of the vehicle after your trip — not the quality of the route Uber chose or traffic conditions.
Common reasons drivers give lower ratings include arriving late to the pickup location, being difficult to locate, leaving trash in the car, or being rude or unresponsive during the ride. Conversely, drivers typically give high ratings to passengers who are ready when they arrive, communicate clearly, treat the vehicle respectfully, and are polite.
Uber does not publish the exact rating threshold at which the platform restricts your access to rides, but drivers can decline ride requests from passengers with lower ratings. Most drivers report declining passengers rated below 4.6, though individual driver behavior varies.
Why your rating might be lower than expected
If your rating is below 4.7, it usually reflects a pattern rather than a single trip. One bad rating from one driver does not move your average much if you have taken many trips. A consistently lower rating typically means multiple drivers have noted similar issues — such as late pickups, poor communication, or vehicle cleanliness concerns.
Sometimes a lower rating reflects circumstances outside your control. A driver might rate you poorly because they were frustrated with traffic or a navigation error, even though your behavior was appropriate. Ratings can also lag behind improvements you have made — if you recently changed your behavior, your average will improve gradually as new trips accumulate.
Cancellations do not directly affect your rating, but canceling frequently can make drivers less willing to accept your requests. Uber tracks cancellation patterns separately from your star rating.
How to improve your rating over time
The most direct way to improve your rating is to be ready for pickup at the scheduled time and location. Drivers rate punctuality heavily — arriving late or being difficult to locate is one of the most common reasons for low ratings. Use Uber's "I'm ready" button when you are actually at the pickup spot, and watch the driver's location as they approach.
Keep the vehicle clean during your trip. Do not eat messy food, drink anything other than water, or leave trash behind. If you have luggage or bags, secure them so they do not shift around. Treat the car as you would want someone to treat your own vehicle.
Communicate clearly with your driver. If you need to change the pickup location, send a message through the app rather than texting an unknown number. If the driver is having trouble finding you, step outside or move to a more visible spot and let them know. Being responsive and easy to work with encourages higher ratings.
Your rating improves as you take more trips and receive positive feedback. If you have taken only a few rides, your rating may fluctuate more with each new trip. As you accumulate more trips, individual ratings have less impact on your overall average.
What happens if your rating gets too low
Uber does not automatically deactivate accounts based on passenger rating alone, but a very low rating makes it harder to get rides. Drivers can see your rating before accepting a request and will often decline passengers with ratings below 4.6. This means your requests may go unanswered for longer, or you may not be able to book a ride at all during busy times when drivers have other options.
If your rating is consistently very low — typically below 4.0 — Uber may contact you about your account. The company may warn you that continued low ratings could result in account restrictions or deactivation. Uber's exact policies on this vary and are not publicly detailed.
The path forward is to take trips, behave respectfully, and allow your rating to recover. Each positive rating from a new driver raises your average. If you believe a rating was unfair or left in error, you cannot dispute individual ratings directly, but you can contact Uber support to report a driver if their feedback was based on false information or harassment.
Differences between passenger and driver ratings
If you use Uber both as a passenger and as a driver, you have two separate ratings. Your passenger rating is based on driver feedback about you as a rider. Your driver rating is based on passenger feedback about you as a driver. These are calculated independently and do not affect each other.
Driver ratings are typically held to a higher standard than passenger ratings. Uber may deactivate drivers with ratings below 4.6, depending on the city, while passengers with the same rating can usually still request rides — though drivers may decline them. The standards differ because driver behavior directly affects passenger safety and experience, while passenger behavior affects the driver's experience.
Frequently Asked Questions
Can I see which driver gave me a specific rating?
No. Uber does not show you individual trip ratings or identify which drivers left which feedback. You see only your overall average rating. This protects both drivers and passengers from retaliation or disputes over individual ratings.
Does canceling a ride affect my rating?
Canceling does not directly lower your star rating, but canceling frequently can make drivers less willing to accept your requests. Uber tracks cancellation patterns separately. If you cancel after a driver has already started heading to you, drivers may rate the experience poorly, which would affect your rating.
How often does my rating update?
Your rating updates after each trip once the driver has submitted their feedback, usually within a few hours. The change may not be visible immediately in the app, but it is reflected in your account. If you take many trips, each new rating has a smaller effect on your overall average.
What if I think a rating was unfair or wrong?
You cannot dispute or remove individual ratings. However, if a driver's feedback was based on false information, harassment, or a safety concern, you can report it to Uber support through the app. Open the trip details, select "Report," and describe the issue. Uber will review the report, though they do not always reverse ratings.
Does my rating affect the price I pay for rides?
Your passenger rating does not change the fare you are charged. Pricing is based on demand, distance, and time. However, a low rating may make it harder to get a driver to accept your request, which can mean longer wait times or no available rides during slow periods.