Where to find your Uber rating as a driver

Your Uber driver rating appears in the Uber Driver app under your profile. Open the app, tap the account icon (usually in the top left or bottom right corner depending on your phone), and look for a section labeled "Ratings" or "My Ratings." The number shown is your average rating based on trips you have completed. It updates after each ride once passengers rate you.

The rating is displayed as a number out of 5.00, and Uber rounds it to two decimal places. You will see your overall rating prominently, and you can usually scroll down to see a breakdown of how many five-star, four-star, three-star, two-star, and one-star ratings you have received. Some versions of the app also show your acceptance rate, cancellation rate, and other metrics in the same section.

If you cannot find your rating in the app, make sure you are logged in as a driver, not as a passenger. Passenger and driver accounts are separate, and each has its own rating. Restarting the app or updating it to the latest version can also help if the rating section is not showing.

Key Takeaways

  • Your driver rating is found in the Uber Driver app under your account or profile section, displayed as a number out of 5.00.
  • The rating updates after each completed trip once passengers submit their feedback, and you can see a breakdown of individual star ratings you have received.
  • Ratings below 4.6 may affect your ability to receive ride requests, and Uber may deactivate drivers with ratings that fall too low.
  • You cannot see individual passenger comments on most ratings, but you can request feedback through Uber support if you want to understand why a low rating was given.

What your rating number actually means

Uber does not publish a formal scale, but driver ratings generally work this way: a 4.9 or higher is considered excellent and is what most active drivers maintain. A rating between 4.6 and 4.89 is acceptable but may start to limit the number of ride requests you receive. Below 4.6, Uber may restrict your access to the platform or send you warnings about your rating.

The rating is an average of all feedback from passengers over your entire time as an Uber driver. One bad rating does not immediately drop your overall score much if you have completed many trips, but a pattern of low ratings will pull your average down. A driver with 500 completed trips and one one-star rating will see a smaller impact than a driver with 20 trips and one one-star rating.

Uber uses ratings to match drivers with passengers and to decide which drivers remain active on the platform. Maintaining a rating above 4.6 is important for steady work. Drivers below that threshold may see fewer ride requests or receive notices that they need to improve their rating to continue driving.

Why your rating might be lower than expected

Passengers rate based on the overall trip experience: vehicle cleanliness, driving behavior, route choice, conversation, and how you handle problems. A dirty car, aggressive driving, taking a longer route than necessary, or being rude can result in low ratings even if you got the passenger to their destination on time.

Some passengers rate based on factors outside your control, such as traffic, the passenger's mood, or their expectations about the ride cost. Others may rate low because they had a bad experience with Uber itself rather than with you as a driver. Cancellations and no-shows also affect your rating, though Uber tracks these separately as cancellation rate and acceptance rate.

If you notice your rating dropping, review your recent trips. Common reasons for lower ratings include a messy vehicle interior, playing music too loud, not greeting passengers, taking confusing routes, or arriving late to pickup locations. Asking passengers for feedback during or after the ride can also help you understand what went wrong.

How to request feedback on a specific low rating

Uber does not show you passenger comments for most ratings, but you can contact Uber support to ask about a specific trip. Open the Uber Driver app, go to Help or Support, and select the trip in question. Explain that you received a low rating and would like to understand what happened so you can improve.

Uber support may or may not share the passenger's comments, depending on what the passenger wrote and Uber's policies at the time. Even if they do not share the exact feedback, support can sometimes tell you whether the issue was related to vehicle condition, driving, communication, or route choice. This information can help you figure out what to focus on improving.

Keep in mind that Uber support handles thousands of requests daily, so responses can take several days. If you have a pattern of low ratings rather than just one, focus on the most common issues: keeping your car clean, driving safely, arriving on time, and being polite to passengers.

Steps to improve your rating over time

Start with vehicle maintenance. Clean the interior thoroughly before each shift—vacuum the seats and floor, wipe down the dashboard and windows, and remove any trash. A clean car is the easiest way to earn higher ratings and often the first thing passengers notice.

Drive safely and predictably. Avoid sudden acceleration, hard braking, or aggressive turns. Use the most direct route unless the passenger asks for a different one. If traffic forces a detour, explain it to the passenger so they understand why the route changed.

Be professional and friendly. Greet passengers when they enter the car, confirm their destination, and keep conversation light unless they seem to want to chat. Offer phone chargers, water, or mints if your car is equipped with these. Thank passengers when they leave and wish them well.

Handle problems calmly. If a passenger is rude, stay polite and professional. If there is a navigation issue, acknowledge it and fix it without blaming the passenger or the app. If a passenger leaves something behind, follow Uber's lost item procedures promptly.

What happens if your rating falls too low

Uber does not deactivate drivers immediately for low ratings, but the company does take action when ratings fall below a certain threshold. The exact threshold varies by city and market, but 4.6 is a common cutoff. Below that, you may receive a warning from Uber asking you to improve your rating.

If your rating stays low for an extended period, Uber may restrict your access to ride requests, meaning you will see fewer available trips. In some cases, Uber may deactivate your account entirely, though this usually happens only after multiple warnings and a period where you have had the chance to improve.

If you receive a deactivation notice, you can appeal it through Uber support. Explain what steps you have taken to improve and ask for a chance to continue driving. Some drivers have successfully appealed and been reinstated, but there is no may provide. The best approach is to maintain your rating above 4.6 consistently so you never reach this point.

The difference between driver rating and passenger rating

As an Uber driver, you also rate passengers after each trip. Your passenger rating is separate from your driver rating and is visible only to you and to Uber. Passengers cannot see your rating of them, and it does not affect whether they can use Uber.

Your driver rating, on the other hand, is what passengers see when they are matched with you. Some passengers check driver ratings before accepting a ride, so a low rating can affect how many ride requests you receive. Passengers generally prefer drivers with ratings of 4.8 or higher.

You can rate passengers on cleanliness, communication, and behavior, just as they rate you. If a passenger was rude, messy, or caused problems, you can give them a lower rating. Uber uses passenger ratings to identify problematic riders, though passengers with low ratings are not deactivated as quickly as drivers are.

Frequently Asked Questions

Can I see which passengers gave me low ratings?

No. Uber does not tell you which specific passengers rated you low or show you their names. You can see the overall breakdown of your ratings (how many five-star, four-star, etc.), but not which trip corresponds to which rating. This protects passenger privacy and prevents disputes between drivers and passengers.

How often does my rating update?

Your rating updates after each completed trip, usually within a few hours once the passenger submits their rating. Passengers have up to 48 hours after a trip ends to rate the driver, so your overall average may not reflect your most recent trips immediately. The app refreshes when you open it or pull down to refresh manually.

Does canceling a ride affect my rating?

Cancellations do not directly affect your star rating, but Uber tracks your cancellation rate separately. A high cancellation rate can limit your access to rides or trigger warnings from Uber. Passengers may also rate you low if you cancel after they have already been matched with you, so it is best to avoid canceling whenever possible.

What if a passenger rates me low unfairly?

You can contact Uber support to dispute a rating, but Uber rarely removes ratings. Support may investigate if you believe the rating was given in error or if the passenger was abusive, but the outcome is not may provide. Focus instead on maintaining a high rating overall so that one unfair rating has minimal impact on your average.

Is there a minimum rating to drive for Uber?

Yes, though the exact minimum varies by city. Most markets require a rating of at least 4.6 to remain active. Some cities may have different thresholds. If your rating falls below the minimum for your area, Uber will notify you and give you time to improve before restricting or deactivating your account.