Where to find your rating in the Uber app

Your Uber rating appears in your account profile within the app. Open Uber, tap the account icon (usually in the top left or bottom right depending on your phone), and look for your rating displayed as a number out of 5.0 stars. The rating shows next to your name and profile photo.

On some versions of the app, you may need to scroll down in your profile section to see the full rating. If you do not see it immediately, check that you are logged into the correct account — business and personal accounts have separate ratings.

Your rating updates in real time as drivers rate you after each trip. You will see the number change within a few hours of a completed ride, though Uber does not notify you when a new rating comes in.

Key Takeaways

  • Your rating is visible in your Uber account profile under your name and photo, accessible from the app menu.
  • The rating is based on driver feedback after each trip and updates within hours of a completed ride.
  • Ratings below 4.6 stars may result in fewer available drivers accepting your requests or deactivation of your account.
  • You cannot see individual driver comments, only your overall star rating and the number of trips rated.
  • Improving your rating takes consistent behavior: being ready on time, following driver instructions, and treating the vehicle with respect.

What your rating number actually means

Uber ratings are based on driver feedback after each trip. Drivers rate passengers on a scale of 1 to 5 stars, and your overall rating is the average of all ratings you have received. The number shown in your profile is rounded to one decimal place — so 4.87 displays as 4.9.

A rating of 4.6 or higher is generally considered acceptable on the Uber platform. Ratings below 4.6 may result in fewer drivers accepting your ride requests, and ratings below 4.0 can lead to account deactivation. The exact threshold varies by city and can change based on local driver supply.

Your rating reflects driver experience with you as a passenger. Drivers consider factors like whether you were ready when they arrived, how you treated the vehicle, your behavior during the ride, and whether you followed the driver's instructions.

Why your rating might be lower than expected

Common reasons for lower ratings include making drivers wait while you finish getting ready, eating or drinking in the vehicle without permission, being disruptive or rude, giving unclear pickup or dropoff instructions, or canceling rides after the driver has already started heading to you.

A single bad rating does not tank your overall score if you have many trips. If you have taken 100 rides and receive one 1-star rating, your average changes only slightly. However, if you have taken only 10 rides, that same rating has a much larger impact on your overall number.

Sometimes a low rating reflects a misunderstanding rather than your behavior. A driver might rate you poorly because of a navigation error, traffic delay, or a problem with the app — not because of anything you did. You cannot dispute individual ratings, but consistent good behavior will raise your average over time.

How to improve a low rating

The most direct way to raise your rating is to be ready before the driver arrives. Open the app a few minutes early, have your address correct, and be waiting at the pickup location. Drivers notice and appreciate passengers who are prepared.

During the ride, follow the driver's instructions, keep the vehicle clean, and avoid eating, drinking, or smoking unless the driver has said it is okay. If you need to make multiple stops, tell the driver before the ride starts so they can decide whether to accept. Treat the vehicle as you would treat someone else's car.

If you have received several low ratings, consider whether there is a pattern. Are you often canceling after the driver accepts? Are you giving the wrong address? Are you running late? Identifying the specific behavior that is causing poor ratings lets you change it deliberately on your next rides.

What you cannot see about your rating

Uber does not show you the individual comments drivers leave when they rate you. You see only your overall star number and the total count of trips that have been rated. This means you cannot read specific feedback about what went wrong on a particular ride.

You also cannot see which drivers gave you which ratings, and you cannot contact drivers to ask why they rated you poorly. Uber keeps driver feedback anonymous to protect both passengers and drivers.

Your rating is specific to your passenger account. If you also drive for Uber, your driver rating is separate and appears in a different section of the app. The two ratings do not affect each other.

What happens if your rating gets too low

If your rating falls below the threshold for your city — typically around 4.6 stars — you may notice that fewer drivers accept your ride requests. Some drivers actively avoid passengers with low ratings, and the app may show you fewer available drivers during peak times.

If your rating drops below 4.0, Uber may deactivate your passenger account. When this happens, you will receive a notification explaining that your account has been deactivated due to low ratings. You can request to reactivate your account, but Uber will review your history before deciding whether to allow it.

Deactivation is not permanent. If you request reactivation and Uber approves it, you start fresh with a clean slate. However, if you continue to receive poor ratings after reactivation, your account can be deactivated again.

Frequently Asked Questions

Can I see what drivers said about me in their ratings?

No. Uber does not show you driver comments or feedback. You see only your overall star rating and the number of rated trips. If you want to know why you received a low rating, you would need to contact the driver directly through the app, though they are not required to respond.

Does my rating affect how much I pay for rides?

Your rating does not change the price you pay for a ride. However, a low rating may make it harder to find a driver willing to accept your request, which could mean longer wait times or fewer available options during busy periods.

How long does it take to improve a low rating?

Improvement depends on how many trips you take. If you have taken 500 rides and have a 4.2 rating, raising it to 4.6 requires consistent 5-star ratings over many more trips. If you have taken only 20 rides, a few 5-star ratings will raise your average more quickly because the sample size is smaller.

What if I disagree with a low rating I received?

Uber does not reverse or remove individual ratings. You cannot dispute a specific rating through the app. Your only option is to focus on future trips and demonstrate through consistent good behavior that the low rating was an exception.

Is my passenger rating the same as my driver rating?

No. If you both drive and ride with Uber, you have two separate ratings. Your driver rating is based on feedback from passengers you have driven, and your passenger rating is based on feedback from drivers who have picked you up. They appear in different sections of your account.