Where to find your rating in the Uber app

Your Uber rating appears in your driver profile within the app. Open Uber, tap the menu icon (three horizontal lines) in the top left corner, then tap "Account." Your current rating shows near the top of that screen, displayed as a number out of 5.0 stars. The rating updates after each trip once passengers have submitted their feedback — usually within a few hours, though sometimes it takes longer.

If you drive for Uber regularly, check this number before each shift. Passengers can see your rating before they request a ride, and a low rating can mean fewer ride requests. Most drivers maintain ratings between 4.6 and 4.9 stars; anything below 4.6 may affect how often you receive trip offers.

Key Takeaways

  • Your rating is visible in your Account section of the Uber app and updates after passengers rate each trip.
  • Ratings below 4.6 stars can reduce the number of ride requests you receive from passengers.
  • You cannot see individual passenger ratings or detailed feedback, only your overall star count.
  • Ratings improve when you maintain a clean vehicle, arrive on time, and follow traffic laws during trips.
  • Uber may deactivate your account if your rating falls below a certain threshold, which varies by city.

What your rating number actually means

Your rating is the average of all passenger ratings you have received. If you have completed 100 trips and received ratings of 5, 5, 4, 5, and 4 stars across those trips, your overall rating reflects that average. Uber rounds this to one decimal place, so 4.67 displays as 4.7.

A single low rating does not tank your overall score if you have many trips behind you. A driver with 500 five-star ratings and one one-star rating will have a rating around 4.9. However, new drivers with only 10 trips completed will see their rating shift more noticeably with each new rating they receive.

Why passengers rate drivers and what affects your score

Passengers rate based on their experience during the ride. The main factors that influence ratings are vehicle cleanliness, driving behavior, route choice, and how you treat the passenger. Arriving late, taking a longer route than necessary, driving aggressively, or being unfriendly can result in lower ratings. A dirty car, broken air conditioning, or a vehicle that smells bad are common reasons for poor ratings.

Passengers also rate based on whether you follow their preferences — if they request a quiet ride and you play loud music, or if they ask you to take a specific route and you ignore them, they may rate you lower. Some passengers rate everyone five stars; others are stricter. You have no control over individual passenger standards, but you can control the conditions and behavior within your power.

You cannot see detailed feedback or individual ratings

Uber does not show you which passengers gave you which ratings or what their comments were. You see only your overall rating number. This means you cannot pinpoint exactly which trip caused a rating drop or what specific complaint a passenger had.

If your rating is falling, the best approach is to review the basics: keep your car clean inside and out, arrive within the pickup window, drive safely and smoothly, and be courteous. If you notice a sudden drop, think back to recent trips where something unusual happened — a difficult passenger, a vehicle issue, or a navigation problem — and address it if possible.

What happens if your rating gets too low

Uber does not publish a single threshold for deactivation, and the minimum acceptable rating varies by city and market conditions. In most places, ratings below 4.6 stars put you at risk, though some cities allow drivers to operate at 4.5. If your rating falls below the threshold for your area, Uber will notify you and may give you a window to improve before deactivating your account.

Deactivation is not automatic or immediate. Uber typically sends warnings first. However, if you receive multiple low ratings in a short period or if passengers report serious issues — safety concerns, vehicle damage, or rude behavior — Uber may deactivate you faster. Once deactivated, you can reapply after a set period, usually 6 months to a year, depending on the reason.

How to improve a low rating

If your rating is below 4.7, focus on the controllable factors. Wash your car inside and out, vacuum the seats and floor, and make sure it smells fresh. Test your air conditioning and heating before shifts. Arrive at pickup locations at least two minutes early. Drive smoothly — avoid hard braking and sharp turns. Follow traffic laws strictly.

Be friendly but professional with passengers. Greet them when they enter, confirm their destination, and ask if they have any preferences for temperature, music, or route. If a passenger seems upset, stay calm and professional. After a few weeks of consistent five-star trips, your overall rating will begin to climb, especially if you have fewer than 100 total trips.

Rating differences between Uber and other platforms

If you also drive for Lyft or other services, note that each platform has its own rating system and threshold. Your Uber rating does not transfer to Lyft or vice versa. Each platform calculates ratings independently, and each has different deactivation policies. A 4.6 on Uber might be acceptable, but Lyft may have a different standard. Check the requirements for each platform you use.

Some drivers find that maintaining high ratings across multiple platforms requires slightly different approaches, since passenger expectations and rating habits vary by platform. The core principles — cleanliness, safety, and courtesy — apply everywhere, but the strictness of passengers and the frequency of low ratings can differ.

Frequently Asked Questions

Can I see which passenger gave me a low rating?

No. Uber does not reveal which passengers rated you or what their individual ratings were. You see only your overall average rating. If you want to know what went wrong on a specific trip, you can contact Uber support with the trip details, but they will not share the passenger's rating or feedback.

Does my rating affect how much money I make per ride?

Your rating does not change the per-ride pay rate. However, a low rating reduces the number of ride requests you receive, which means fewer opportunities to earn. Passengers can see your rating before they request a ride, and many will skip drivers with ratings below 4.7, so a low rating indirectly reduces your income.

How often does my rating update?

Your rating updates after each trip once the passenger has submitted their feedback, usually within a few hours. If a passenger does not rate you, that trip does not affect your overall rating. Ratings can take up to 24 hours to appear in some cases, but typically they show much faster.

What if I think a rating is unfair?

You can contact Uber support and describe the trip, but Uber rarely removes ratings. Support can investigate if you believe something fraudulent happened, but standard low ratings are considered final. Your best response is to focus on earning higher ratings on future trips rather than disputing past ones.

Is there a way to remove old low ratings from my history?

No. All ratings count toward your overall average indefinitely. However, as you complete more trips and earn more five-star ratings, the impact of old low ratings diminishes mathematically. A single one-star rating matters much less when you have 500 trips than when you have 20.