Where to find your rating in the Uber app

Your Uber rating appears in your account profile, which you can reach from the app's main menu. Open Uber, tap the account icon (usually in the lower right corner), then look for "Ratings" or a star icon. Your overall rating shows as a number between 1.0 and 5.0 stars. This is the rating passengers and drivers have given you based on your trips.

The exact location varies slightly depending on whether you use Uber for rides, Uber Eats, or both. If you drive for Uber, your driver rating appears in a separate section from your passenger rating. You can view both independently if you have both accounts active.

Key Takeaways

  • Your rating is visible in your account profile under the ratings or account section of the Uber app.
  • Ratings range from 1.0 to 5.0 stars and reflect feedback from drivers and passengers on your trips.
  • You can see your rating on any device where you are logged into your Uber account.
  • Individual trip ratings are not shown, but your overall average is updated after each completed trip.

What your rating number actually means

Your rating is an average of all the ratings you have received. If you have taken 50 trips and received mostly 5-star ratings with a few 4-star ratings, your overall rating will be somewhere between 4.5 and 5.0. The app does not show you the breakdown — only the final average.

Most active passengers maintain ratings between 4.6 and 5.0. A rating below 4.6 may affect your ability to request rides, as some drivers can see passenger ratings and may decline requests from lower-rated passengers. A rating below 4.0 puts you at risk of account deactivation.

How ratings get added to your account

After each trip, both you and the driver have the option to rate each other. The driver rates you as a passenger, and you rate the driver. These ratings are submitted separately and do not have to match. A driver might give you 5 stars while you give them 3 stars, or vice versa.

Ratings are optional — neither party is required to rate the trip. However, if a driver does not rate you, that trip simply does not contribute to your average. Your rating updates within a few hours of trip completion, though sometimes it takes up to 24 hours to appear in your account.

Viewing your rating on web and other devices

You can view your rating from any device by logging into your Uber account online at uber.com. Go to your account settings and look for the ratings section. The rating you see will be the same across all devices because it is tied to your account, not to a specific phone or app.

If you have multiple Uber accounts (for example, one personal and one business), each account has its own separate rating. You will need to log in to each account individually to see its rating.

What to do if your rating is dropping

If you notice your rating declining, it usually means recent trips received lower ratings from drivers. Common reasons drivers rate passengers lower include arriving late to the pickup location, being rude or disruptive, leaving trash in the car, or requesting changes to the route after the trip starts.

To improve your rating, arrive at the pickup location on time, be courteous to the driver, keep the car clean, and follow the route the driver has set. If you need to make a request or have a question, ask politely before the trip begins. Most drivers are willing to work with passengers who communicate clearly and respectfully.

Ratings and account deactivation

Uber does not publish exact thresholds, but accounts with ratings consistently below 4.0 are at risk of deactivation. This means Uber may close your account, and you will no longer be able to request rides. The company reviews low-rated accounts individually, so a single bad trip does not automatically trigger deactivation.

If your account is deactivated due to low ratings, you can contact Uber support to appeal. Explain what happened on the trips that resulted in low ratings and what you will do differently going forward. Uber may reinstate your account or may decline the appeal, depending on the circumstances.

Frequently Asked Questions

Can I see which trips gave me low ratings?

No. Uber does not show you individual trip ratings or tell you which specific trips resulted in low scores. You only see your overall average rating. If you want to know why a driver rated you low, you would need to contact Uber support with the trip details and ask them to review it.

Does my rating affect how much I pay for rides?

No. Your fare is based on distance, time, and demand — not on your rating. However, a low rating may make it harder to find a driver willing to accept your request, which could mean longer wait times or fewer available rides in your area.

Can I remove or dispute a low rating?

You cannot remove a rating yourself. If you believe a rating was unfair, you can contact Uber support and explain the situation. Uber reviews disputes individually but does not may provide removal. Disputing ratings repeatedly without valid reasons may not help your account.

What if I have not taken many trips yet?

Your rating becomes more stable as you take more trips. With only a few trips, a single low rating can significantly impact your average. As you complete more rides and receive more ratings, individual low ratings have less effect on your overall average.

Is my passenger rating the same as my driver rating?

No. If you both drive for Uber and use Uber as a passenger, you have two separate ratings. Your driver rating reflects how passengers rated you as a driver, and your passenger rating reflects how drivers rated you as a passenger. Each is calculated independently.