Where to find your rating in the Uber app

Your Uber rating appears in your account profile within the app. Open Uber, tap the account icon (usually your profile picture or initials in the top left or right corner), and look for a star icon with a number next to your name. That number, which ranges from 1.0 to 5.0 stars, is your current rating.

The exact location varies slightly depending on whether you use iOS or Android, and whether you're a driver or passenger. On most versions, the rating sits near the top of your profile page, sometimes labeled "Your rating" or simply shown as a star with the number. If you don't see it immediately, scroll down — it may appear below your name and profile photo.

If you're a driver, your rating may also show on your home screen before you go online, so you can see it without entering your profile. Passengers typically need to go into their profile to view it.

Key Takeaways

  • Your rating is visible in your Uber account profile under your name, marked with a star icon and a number between 1.0 and 5.0.
  • Drivers and passengers both have ratings, and both can see their own rating by opening the app and tapping their profile.
  • Your rating is based on feedback from the people you ride with or drive for, and it updates as new ratings come in.
  • Ratings below 4.6 (for drivers) or 4.7 (for passengers) can result in account deactivation, depending on your city.

What your rating number actually means

Uber ratings are averages of all the feedback you've received from other users. If you're a driver, your rating is the average of ratings left by passengers. If you're a passenger, your rating is the average of ratings left by drivers. Each person can rate you from 1 to 5 stars after a trip ends.

A rating of 4.8 or higher is considered very good on Uber. Most active drivers and passengers fall somewhere between 4.5 and 4.9. A rating below 4.6 for drivers or below 4.7 for passengers puts you at risk of deactivation, though the exact threshold varies by city and Uber's current policies.

Your rating updates in real time as new trips are completed and rated. You won't see individual ratings or comments from specific trips — only your overall average. Ratings typically appear within a few hours after a trip ends, though sometimes it takes longer.

Why your rating might be lower than expected

If you're a driver, low ratings often come from late arrivals, vehicle condition, navigation choices, or communication issues. Passengers rate based on how clean the car is, whether you followed the route they wanted, and how professional you were. A single very low rating (1 or 2 stars) can pull your average down noticeably if you don't have many trips yet.

If you're a passenger, drivers rate based on cleanliness, behavior, and whether you were ready when they arrived. Canceling trips frequently, being rude, or making a mess in the vehicle are common reasons for low ratings. Drivers also rate based on whether you followed the pickup instructions and whether the destination was accurate.

New drivers and passengers sometimes see lower ratings initially because they have fewer trips, so each rating has more weight. As you complete more trips, your average typically stabilizes.

How to improve a low rating

If you're a driver, focus on vehicle cleanliness, arriving on time, and communicating clearly. Keep your car in good condition, follow the route the passenger set in the app (or ask before deviating), and be professional and courteous. Responding quickly to messages and being flexible about pickup locations also helps.

If you're a passenger, be ready at the pickup location when the driver arrives, keep the vehicle clean, and follow the destination you entered in the app. Tip drivers when you can — while tips don't directly affect ratings, they often lead to better service and higher ratings. Treat drivers with respect and follow any house rules they may have.

There is no way to remove or dispute individual ratings through the app. However, if you believe a rating was given unfairly or in response to a safety issue, you can contact Uber support through the app and explain the situation. Uber may investigate, but they do not typically remove ratings.

What happens if your rating gets too low

Drivers with ratings below 4.6 (the threshold varies by city) may receive a warning from Uber or face deactivation. Uber typically gives drivers time to improve their rating before removing them from the platform, though this is not may provide. Some cities have different thresholds — a few markets require 4.7 or higher.

Passengers with ratings below 4.7 may also be deactivated, though this is less common than driver deactivation. Uber considers passenger ratings when deciding whether to keep an account active, especially if there are complaints about behavior or cleanliness.

If your account is deactivated due to low ratings, you can request to reactivate it by contacting Uber support. Reactivation is not may provide and depends on your specific situation and rating history.

Checking your rating on different devices

Your Uber rating is the same across all devices — phone, tablet, or web — because it's tied to your account, not your device. If you log into Uber on a different phone, you'll see the same rating. The rating updates in real time across all devices, so checking it on your phone or computer will show the current number.

If you use Uber for both driving and riding (if you're in a market where this is allowed), you have separate ratings for each role. Your driver rating and passenger rating are independent of each other.

Frequently Asked Questions

Can I see ratings from specific trips or who rated me?

No. Uber shows only your overall average rating, not individual ratings or the names of people who rated you. You cannot see comments or feedback from specific trips through the app. If you want to know why a particular trip resulted in a low rating, you would need to contact the driver or passenger directly outside of Uber.

How often does my rating update?

Your rating updates as new trips are completed and rated, usually within a few hours. There is no set schedule — it depends on when the other person submits their rating. Some people rate immediately after a trip; others wait hours or days.

Does tipping affect my rating?

Tipping does not directly affect your rating, but it often improves the experience between you and the driver or passenger, which can lead to a higher rating. Drivers are more likely to rate passengers highly if they tip, and passengers may rate drivers higher if they feel the service was worth a tip.

What if I disagree with a low rating I received?

You can contact Uber support through the app and explain your side of the situation. Uber may investigate if there was a safety issue or if you believe the rating was given unfairly. However, Uber does not typically remove ratings, and there is no formal dispute process for ratings.

Is my rating visible to other drivers or passengers before they accept my trip?

Drivers can see passenger ratings before accepting a ride. Passengers cannot see driver ratings until after they request a ride. This means drivers can decline rides from passengers with very low ratings, but passengers do not have the same choice before requesting.