You can deactivate your Uber account through the app or website, and the process takes a few minutes
Deactivating your Uber account temporarily suspends it without deleting your data. You keep your payment methods, ride history, and profile information — if you return later, everything is still there. The account remains inactive until you log back in. If you want to permanently delete your account and all associated data instead, that requires a separate deletion request that takes longer to process.
Most people deactivate rather than delete because they might use Uber again, or because they want to take a break without losing their history. Deactivation is instant. Deletion is permanent and can take 30 days or more.
Key Takeaways
- Deactivation suspends your account immediately but keeps all your information intact if you return later.
- You can deactivate through the Uber app by going to Account settings, then Help, then selecting the deactivation option.
- On the website, log in, click your profile icon, select Account, then look for the deactivation or close account option.
- Permanent deletion is different from deactivation and removes all your data, though Uber may retain some information for legal reasons.
- If you have an active trip or outstanding balance, you may need to complete or settle it before deactivation goes through.
How to deactivate through the Uber app
Open the Uber app and tap the profile icon in the bottom right corner. Go to Account, then scroll down and tap Help. Search for "deactivate" or look for an option labeled "Close your account" or "Deactivate account." Tap it and follow the prompts. Uber will ask you why you're leaving — this is optional feedback, but answering can help them understand service issues.
After you confirm, your account goes inactive immediately. You won't receive ride requests, and your driver rating and payment methods will be hidden from the system. If you log in again with the same email and password, your account reactivates automatically.
How to deactivate on the Uber website
Go to uber.com and log in with your email and password. Click your profile icon in the top right corner and select Account. Scroll to find the option for closing or deactivating your account — the exact wording varies by region. Click it and confirm your choice. You may see a survey asking why you're leaving; you can skip it or complete it.
Deactivation is immediate on the website just as it is in the app. Both methods affect the same account, so deactivating through one automatically deactivates the other.
What happens to your information when you deactivate
Your payment methods, ride history, ratings, and profile details stay in Uber's system. Your account simply stops appearing as active. Drivers cannot see your profile or request you for rides. You won't receive notifications or promotional emails from Uber while deactivated.
Deactivation does not delete your data or remove you from Uber's records. If you want that level of removal, you need to request permanent account deletion instead, which is a different process and takes significantly longer.
Permanent deletion versus deactivation
Deactivation is temporary and reversible. Deletion is permanent. When you request deletion, Uber begins removing your personal information from active systems, though they may keep some data for legal, tax, or fraud-prevention reasons. Deletion requests typically take 30 days to complete, and you cannot reactivate a deleted account — you would have to create a new one from scratch.
To request permanent deletion instead of deactivation, go through the same steps (Account settings, Help, or Account page) but look for an option that says "Delete account" or "Permanently delete." Uber will ask you to confirm and may require you to wait a certain period before the deletion becomes final.
Situations that might prevent deactivation
If you have an active trip in progress, you typically cannot deactivate until the trip ends. If you have an outstanding balance — unpaid charges, a failed payment, or a dispute — Uber may require you to settle it first. Some regions have additional requirements, such as completing a final trip or waiting a certain number of days after your last ride.
If deactivation fails, check whether you have an active ride, an unpaid balance, or an ongoing support case. Contact Uber Help through the app or website to resolve the issue, then try deactivating again.
Reactivating your account after deactivation
Simply log into the Uber app or website with your original email and password. Your account reactivates automatically, and you regain access to your payment methods, ride history, and ratings. There is no waiting period or additional step required. You can reactivate at any time, even years after deactivating.
If you cannot log in after deactivation, reset your password through the login screen. If you still have trouble, contact Uber Help and provide your email address so they can verify your account status.
Frequently Asked Questions
Will deactivating my Uber account affect my driver rating if I also drive for Uber?
If you use Uber as both a rider and a driver, deactivating your rider account does not affect your driver account or rating. The two are separate. You would need to deactivate your driver account separately through the driver app or driver portal if you want to stop driving.
Can I deactivate my account if I have Uber Eats linked to it?
Deactivating your Uber account may also deactivate Uber Eats if they share the same login. Check whether your Eats account is separate or linked before deactivating. If they are linked and you want to keep using Eats, contact Uber Help first to see if you can separate them.
How long does it take for my deactivated account to stop showing up in Uber's system?
Deactivation is immediate. Drivers will not see your profile or be able to request you for rides right away. However, Uber's backend systems may take a few hours to fully sync the change across all servers, so there is a small window where old data might still exist in some places.
What if I forgot the email address or password for my Uber account?
Go to the Uber login page and click "Forgot password?" Enter the email address you think is associated with your account. Uber will send a reset link to that email. If you do not have access to that email, contact Uber Help with proof of identity so they can help you regain access or deactivate the account for you.
Does Uber charge me anything to deactivate my account?
No. Deactivation is free. Uber does not charge a fee to suspend or close your account. If you have an outstanding balance from rides or fees, you still owe that amount regardless of whether you deactivate, but the deactivation itself costs nothing.