The fastest way to contact Uber is through the app itself, using the Help section in your account menu

Uber does not publish a general customer service phone number. Instead, the company routes support requests through the Uber app, the Uber website, or email — and the method you use depends on what your issue is and how quickly you need a response.

If you have an active Uber account, open the app, tap the menu icon (three horizontal lines), select Help, then choose your issue from the list. Uber will show you options to message support, call a support agent, or view self-service articles. For many common problems — a lost item, a fare dispute, a driver concern — you can start a chat with a support agent without leaving the app.

If you do not have an Uber account yet, or if your issue is about account access, you can reach support through the Uber website at uber.com/help or by emailing support@uber.com. Response times vary, but email typically takes 24 to 48 hours.

Key Takeaways

  • The Uber app's Help section is the primary way to contact support and often connects you to a live agent within minutes.
  • Uber does not maintain a public customer service phone number; calls are routed through the app or website only.
  • For account issues, lost items, or fare disputes, use the in-app chat feature, which usually responds faster than email.
  • If you cannot access your account, email support@uber.com or visit uber.com/help from a web browser.
  • Response times depend on issue type and support volume; urgent matters like safety concerns should be reported immediately through the app.

Contacting support through the Uber app

The in-app Help section is Uber's main support channel. After you tap Help in the menu, you will see categories like "Trip issues," "Lost items," "Account and payment," and "Safety." Select the category that matches your problem.

Once you choose a category, Uber shows you a list of common solutions. If none of those solve your issue, you can tap "Still need help" or "Contact us" to open a chat with a support agent. Some issues — like reporting a lost item — let you upload photos or documents directly in the chat.

For Uber Eats orders, the process is the same: open the Uber Eats app, tap the menu, select Help, and choose your issue. Uber Eats support handles food delivery problems separately from ride support, so make sure you are in the right app.

Reaching support by email or website

If you cannot access your Uber account or prefer written communication, visit uber.com/help. The website has a search bar where you can type your issue, and it will show articles and contact options. At the bottom of most help pages, you will find a button to email support or request a callback.

Email support@uber.com directly if you have a detailed issue that requires documentation. Include your full name, the email address associated with your account, and a clear description of the problem. Attach screenshots or receipts if they are relevant. Uber typically responds within 24 to 48 hours, though during high-volume periods it may take longer.

The Uber website also has a callback request feature: you enter your phone number and preferred time, and a support agent calls you. This option is useful if you prefer speaking to someone but do not want to wait in a chat queue.

What to do if you have a safety concern

If you feel unsafe during or after a trip, do not wait for email support. Use the emergency button in the Uber app: during a ride, tap the shield icon at the top of the trip screen, then select "Emergency." This alerts Uber support and can notify emergency services depending on your location and the nature of the threat.

After a trip ends, you can still report a safety issue through the Help section. Tap "Safety," then "Report a safety incident." Describe what happened and include any relevant details. Uber takes these reports seriously and may deactivate a driver's account while it investigates.

If you have been harassed, assaulted, or threatened, you can also file a police report independently. Keep your Uber trip receipt and any messages with the driver as evidence.

Handling lost items and fare disputes

If you left something in an Uber vehicle, report it through the app within 24 hours. Open Help, select "Lost items," and describe what you lost and which trip it was on. Uber will contact the driver on your behalf. If the driver has turned in the item, Uber can arrange for you to pick it up or have it mailed to you.

For fare disputes — if you believe you were charged incorrectly — go to Help and select "Fare review" or "Trip issues." Explain why you think the fare was wrong. Uber will review the trip details, including distance, time, and surge pricing at the time of your ride. If Uber agrees the fare was incorrect, it will refund the difference to your original payment method.

Keep in mind that surge pricing, tolls, and service fees are all part of your final fare. Uber will not remove these charges unless there was a genuine error in the calculation.

Support for Uber drivers

If you drive for Uber, driver support is separate from rider support. Open the Uber Driver app, tap the menu, and select "Help." Driver issues — like payment problems, account deactivation, or trip-related disputes — are handled by a different support team.

Drivers can also call the driver support line, which is available in some cities. The phone number appears in the Help section of the driver app if it is available in your area. Driver support hours vary by location and issue type.

What information to have ready when you contact support

Before you reach out, gather the details that will help support resolve your issue faster. Have your account email address, phone number, and the date and time of the trip or order in question. If your issue involves a specific driver or restaurant, note their name or rating if you remember it.

For payment issues, have your receipt or transaction ID. For lost items, remember as many details as you can about what you lost and where you were sitting. For account problems, write down any error messages you saw.

The more specific you are, the faster support can investigate and respond. Vague descriptions like "my trip was wrong" take longer to resolve than "I was charged $45 for a 2-mile trip on January 15 at 3 p.m., and the estimated fare was $18."

Frequently Asked Questions

Can I call Uber customer service directly?

Uber does not have a general customer service phone number. You can request a callback through the website or app, and a support agent will call you at a time you choose. In some cities, driver support has a direct phone line, but this is not available everywhere.

How long does it take to get a response from Uber support?

In-app chat support usually responds within minutes to a few hours, depending on volume. Email responses typically take 24 to 48 hours. Callback requests are usually fulfilled within the timeframe you select, though delays can happen during peak times.

What if I do not see my issue in the Help categories?

Tap "Still need help" at the bottom of the Help section, and you will be connected to a support agent who can handle issues that do not fit standard categories. You can also email support@uber.com with details of your specific problem.

Can I contact Uber on social media?

Uber monitors some social media accounts, but it is not the fastest way to reach support. Use the app or email for urgent issues. Social media inquiries may take several days to be addressed, if at all.

What should I do if I disagree with Uber's decision on my case?

If you believe support made an error, you can request escalation through the Help section. Explain why you disagree with the decision and provide any new information or evidence. Escalated cases go to a senior support agent, though there is no may provide the outcome will change.