The fastest way to reach Uber Eats support depends on your problem

Uber Eats customer service is available through the app itself, not through a phone number you can call directly. The app routes you to a support agent based on what went wrong — a missing item takes a different path than a payment issue — and most problems get a response within hours. If you cannot use the app, you can reach support through the website or by email, though these routes are slower.

The support team can refund missing or wrong items, cancel orders, fix payment problems, and address account issues. They cannot force a restaurant to remake food or override a driver's location in real time, but they can escalate those situations or issue a credit to your account.

Key Takeaways

  • Open the Uber Eats app, go to your active or recent order, and tap "Help" to reach support for that specific delivery.
  • If you cannot use the app, visit help.uber.com or email support@uber.com with your order number and a description of the problem.
  • Support agents can refund missing items, cancel orders, and issue credits, but response times vary from hours to a full business day depending on the issue type.
  • For account security problems like a compromised password or unauthorized charges, use the "Account and login" section in the app's Help menu to flag it as urgent.

Using the app to contact support

Open Uber Eats and find the order you need help with. If the order is active, it appears at the top of your screen; if it is past, scroll down to "Past orders" and select it. Tap the "Help" button — on most phones this is at the bottom of the order details screen.

The app will show you a list of common issues: "Item missing or incorrect," "Driver or order issue," "Payment problem," "Restaurant issue," and others. Select the one that matches your situation. The app then either offers an immediate refund (for missing items under a certain value, this happens automatically) or connects you to a support agent through an in-app chat.

Chat responses usually arrive within a few minutes during business hours, though late-night or weekend requests may take longer. Keep your order number and any photos of the problem handy — the agent will ask for them.

Contacting support without the app

If you cannot or do not want to use the app, go to help.uber.com in a web browser. Log in with the email and password for your Uber account. Click "Uber Eats" at the top, then select the issue category that matches your problem.

The website offers the same categories as the app and will show you a chat option or a form to submit your issue. Email responses typically take 24 to 48 hours. If you prefer email, send a message to support@uber.com with your order number, the date of the order, and a clear description of what went wrong. Include any relevant details like the restaurant name or driver name if you have them.

What to do if your account is compromised

If you believe someone else has used your account without permission, or if you see charges you did not make, flag this as a security issue immediately. Open the app, go to "Account" (usually the person icon at the bottom right), then tap "Help" and select "Account and login."

Choose "I think my account was hacked" or "Unauthorized charges" depending on what happened. This routes your case to a specialized team that can freeze your account, review recent activity, and issue refunds for fraudulent orders. Security issues are treated as urgent and usually get a response within a few hours.

While you wait for support, change your Uber password immediately and check if the same email or phone number is linked to other accounts. If your payment method was compromised, contact your bank or credit card company directly to report the fraud.

Common issues and what support can do

For a missing item, support will usually refund you the item price without asking for proof if the amount is small. For larger orders or multiple missing items, they may ask you to describe what was missing or provide a photo. The refund goes back to your original payment method or as Uber Eats credit, depending on the situation.

If your order arrived late, support can issue a partial refund or credit. They cannot force the restaurant or driver to redo the delivery, but they can note the problem on the driver's or restaurant's account if it is part of a pattern. For a cold or damaged meal, describe the condition when it arrived; support will usually refund the order or issue a credit.

Payment problems — a card declined, a charge that did not go through, or a duplicate charge — go to the payment support team. They can update your payment method, confirm whether a charge went through, and reverse duplicate charges. This process usually takes one to three business days.

Wait times and response expectations

In-app chat support during peak hours (lunch and dinner time) may have a wait of 5 to 15 minutes before an agent responds. Off-peak hours are usually faster. Once connected, most issues are resolved in the chat itself — a refund is issued, a credit is applied, or the agent explains what happened and what comes next.

If your issue requires investigation (for example, a driver said they delivered but you never received the order), the agent will tell you they are looking into it and will follow up within 24 hours. Complex cases involving multiple parties — the restaurant, the driver, and Uber — may take several days.

Email and website submissions are slower. Expect a response within 24 to 48 hours for straightforward issues and up to a week for cases that need investigation. If you do not hear back within that window, you can submit a follow-up through the same channel.

What to have ready before you contact support

Gather your order number (found in the order details or your email receipt), the date and time of the order, and the restaurant name. If the problem is about a missing or wrong item, have a photo ready if you took one. For payment issues, know which card or payment method was used.

If you are reporting a problem with the driver or delivery, note the driver's name and the approximate time the issue happened. For account problems, have your email address and phone number ready. The more specific you are, the faster support can resolve it.

Frequently Asked Questions

Can I call Uber Eats customer service on the phone?

Uber Eats does not have a phone support line. Support is available only through the app, the website at help.uber.com, or email at support@uber.com. The app is the fastest option because it connects you to an agent through chat within minutes.

How long does it take to get a refund for a missing item?

If the refund is issued through the app chat, it is processed immediately and appears in your account as Uber Eats credit or back to your original payment method within one to three business days. For refunds issued via email or website, add an extra 24 to 48 hours for the support team to respond and process it.

What if I do not agree with the support agent's decision?

You can ask to escalate the case to a supervisor. In the app chat, tell the agent you would like your issue reviewed by a manager. They will note this and pass it along; a supervisor will follow up within 24 hours. Be specific about why you disagree and what outcome you are looking for.

Can support cancel an order that is already being prepared?

Support can cancel an order if it has not left the restaurant yet. If the driver is already on the way, cancellation is more complicated and may result in a partial refund rather than a full one. Contact support as soon as you decide to cancel; the sooner they act, the more likely a full refund is possible.

What should I do if support does not respond to my email?

If you have not heard back within 48 hours, try reaching out through the app or website instead — these channels are monitored more actively. Include your previous email or reference number if you have one. If the issue is urgent, use the app's chat feature, which is the fastest way to reach someone.