Cancel Zoom through your account settings in three steps

Log into your Zoom account on the web, go to Account Management, then Billing, and select Manage License. Click the downward arrow next to your subscription plan and choose Cancel Subscription. Zoom will ask you to confirm and may offer a discount to keep you — you can ignore this. Your subscription ends on your next billing date, and you keep access until then.

If you subscribed through the Zoom app on your phone or tablet instead of the website, you cannot cancel through Zoom itself. You must cancel through Apple App Store (for iPhone or iPad) or Google Play (for Android). Open the app store, find your subscriptions section, locate Zoom, and select Cancel Subscription there.

If you bought Zoom through a reseller or received it as part of a bundle from another company, contact that company's support instead — Zoom cannot process the cancellation on their end.

Key Takeaways

  • Web subscriptions cancel through Account Management > Billing > Manage License, and your access continues until your next billing date.
  • Mobile app subscriptions must be canceled through the app store where you bought them, not through Zoom's website.
  • Zoom may offer a discount code after you request cancellation — accepting or declining it does not affect the cancellation process.
  • You will receive a confirmation email once the cancellation is processed, which you should keep for your records.

What happens to your account after cancellation

After your subscription ends on the billing date, your Zoom account converts to the free plan automatically. You keep your account, your meeting history, and your recordings — nothing is deleted. You can still use Zoom's free features: host meetings up to 40 minutes with up to 100 participants, use screen sharing, and access basic chat.

If you had a paid plan with features like unlimited meeting length or large participant limits, those features turn off when your subscription ends. You will not be charged again unless you manually upgrade to a paid plan in the future.

Canceling before your billing date

You can request cancellation at any time, but Zoom does not refund the current billing period. If you cancel on the 15th of a month and your billing date is the 20th, you still pay for the full period through the 20th. Your cancellation takes effect on that date, not immediately.

If you need to stop using Zoom right away and want to avoid the next charge, contact Zoom Support before your billing date and ask about a refund or credit. They sometimes grant partial refunds for unused time, though this is not may provide. Have your account email and billing date ready when you contact them.

If you subscribed through a credit card on file

Zoom charges your card on the same day each month or year, depending on your plan. If you cancel your subscription but forget to remove your payment method, Zoom will not charge you again — cancellation stops all future charges. However, removing your card from your account is a good practice to prevent accidental charges if you change your mind and resubscribe later.

To remove your payment method, go to Account Management > Billing > Payment Methods and delete the card. You can add a new card later if you decide to upgrade again.

Canceling a Zoom Business or Enterprise plan

If your company has a Business or Enterprise plan with multiple users, only the account owner or billing administrator can cancel. Log in as the account owner, go to Account Management > Billing > Manage License, and follow the same cancellation steps as a single-user plan.

Canceling a team plan removes the subscription for all users on that account. If some team members need to keep Zoom access, consider downgrading to a smaller plan or switching to individual subscriptions instead of canceling entirely. Contact Zoom Sales if you want to discuss options before canceling.

What to do if cancellation does not go through

If you clicked Cancel Subscription but did not receive a confirmation email within a few hours, log back into your account and check the Billing section. If the subscription still shows as active, try canceling again. Sometimes the page times out or the request does not process on the first attempt.

If cancellation still fails after a second try, contact Zoom Support through their help center. Have your account email, subscription plan name, and billing date ready. Support can cancel manually and confirm the cancellation in writing, which is useful if you need proof for your records.

Frequently Asked Questions

Will I lose my recordings if I cancel my subscription?

No. Your recordings stay in your account after cancellation. You can download them or share them with others. Cloud recordings remain accessible as long as your account exists, even on the free plan.

Can I cancel and resubscribe to the same plan later?

Yes. You can cancel, use the free plan for as long as you want, and upgrade to a paid plan again whenever you need it. Your account history and settings remain intact.

What if I cancel but Zoom charges me again?

Contact Zoom Support immediately with your confirmation email and bank statement showing the charge. They can issue a refund for unauthorized charges after cancellation. Keep your cancellation confirmation email as proof.

Do I need to cancel before switching to a different video conferencing service?

No, but you should cancel to stop paying for Zoom. Canceling does not delete your account or recordings, so you can keep them for reference while using another service.