The fastest way to cancel is by phone or in person at your home club

Planet Fitness requires you to cancel in person, by phone, or by mail — you cannot cancel online or through the app. Call your home club directly during business hours and ask to speak with someone who handles membership cancellations. Have your membership number ready (it's on your card or in the app). If you prefer not to call, you can visit the front desk in person with your ID and membership card, or send a certified letter to your club's address requesting cancellation.

The cancellation takes effect on the date you request it, not at the end of your billing cycle. If you are on a month-to-month plan, you will not be charged again after that date. If you are on a contract or annual plan, you may owe an early termination fee — the amount depends on your plan type and how long you have held the membership.

Keep a record of the date and time you cancelled, the name of the staff member you spoke with, and any confirmation number they provide. Planet Fitness sometimes continues to charge members after cancellation, so monitor your bank or credit card statements for at least two billing cycles after you cancel.

Key Takeaways

  • You must cancel by phone, in person, or certified mail — Planet Fitness does not process cancellations online or through the app.
  • Cancellation takes effect immediately on the date you request it, not at the end of your billing cycle.
  • Early termination fees may apply if you are on a contract or annual membership, and the amount varies by plan.
  • Save your cancellation confirmation and watch your statements for two billing cycles to catch any erroneous charges.
  • If Planet Fitness continues to charge you after cancellation, contact your bank or credit card company to dispute the charges.

What happens to your account after you cancel

Once you cancel, your membership ends and you lose access to all Planet Fitness locations. Your key tag or card will no longer work at the entrance. You will not receive a refund for any unused portion of your current billing period, even if you cancel mid-month.

If you paid an annual membership upfront or have a contract with a remaining balance, you may be charged an early termination fee. This fee is typically a flat amount or a percentage of the remaining contract value, but the exact figure depends on your membership agreement and your club's policies. Ask the staff member handling your cancellation to tell you the exact fee before you confirm the cancellation.

Early termination fees and contract terms

Planet Fitness membership plans fall into two categories: month-to-month and annual or contract-based. Month-to-month memberships usually have no early termination fee — you simply stop being charged after your cancellation date. Annual memberships and multi-year contracts often include an early termination fee if you cancel before the contract ends.

The fee amount is written in your membership agreement, which you should have received when you signed up. If you no longer have it, ask your club to provide a copy or tell you what your current plan terms are. Some clubs waive or reduce the fee if you can show financial hardship, though this is not may provide and depends on the manager's discretion.

If you signed up for a promotional rate (such as a discounted first month), the terms of that promotion may also affect cancellation fees. Review your original agreement or ask the club directly what applies to your specific membership.

Cancelling by phone

Call your home club — the location where you signed up or the one listed as your primary club in your account. Look up the phone number on the Planet Fitness website or call their general customer service line to be transferred to your club. Have your membership number and ID ready.

Explain that you want to cancel your membership. The staff member may ask why you are leaving or offer you a discounted rate to stay. You are not obligated to accept any offer or explain your reason. Once you confirm the cancellation, ask for a confirmation number and the exact date your membership ends. Write down the staff member's name and the time of the call.

Cancelling in person

Visit your home club during business hours with your ID and membership card. Go to the front desk and ask to speak with someone who handles cancellations — this is usually a manager or membership coordinator. Bring your membership card and a photo ID.

Tell them you want to cancel. They will pull up your account, confirm your plan details, and let you know if there are any fees. Once you agree, they will process the cancellation and give you a written confirmation or receipt with the cancellation date. Keep this document for your records.

Cancelling by mail

If you cannot visit or call, send a certified letter to your home club's address. Include your full name, membership number, date of birth, and a clear statement that you are requesting cancellation of your membership. Ask for the cancellation to take effect on a specific date, or state that it should take effect on the date the letter is received.

Send the letter via certified mail with return receipt requested so you have proof of delivery. Keep a copy of the letter for your records. Planet Fitness may take several business days to process a cancellation by mail, so monitor your account and statements to confirm the charges have stopped.

What to do if Planet Fitness keeps charging you

If you continue to see charges from Planet Fitness after your cancellation date, contact your bank or credit card company immediately. Explain that you cancelled your membership and provide the date you cancelled and the confirmation number if you have it. Your bank can dispute the charges and may reverse them.

You can also contact Planet Fitness directly to report the error. Call your home club or their customer service line and explain the situation. Ask them to confirm your cancellation date in their system and to stop the charges. If they claim they have no record of your cancellation, provide your confirmation number or the name of the staff member who processed it.

If the charges continue after you have disputed them with your bank and contacted Planet Fitness, you may file a complaint with your state's attorney general or consumer protection office. Keep all documentation: your cancellation confirmation, bank statements showing the charges, and records of your calls to Planet Fitness.

Frequently Asked Questions

Can I cancel my Planet Fitness membership online?

No. Planet Fitness does not allow online cancellations through their website or mobile app. You must cancel by phone, in person at your home club, or by certified mail. This policy applies to all members regardless of membership type.

Do I have to pay a fee to cancel?

It depends on your membership plan. Month-to-month memberships typically have no cancellation fee. Annual or contract memberships may have an early termination fee if you cancel before the contract ends. The fee amount is in your membership agreement. Ask your club what fee, if any, applies to your specific plan.

When does my membership actually end after I cancel?

Your membership ends on the date you request the cancellation, not at the end of your billing cycle. You will not be charged again after that date. However, you will not receive a refund for any unused portion of your current billing period.

What if I want to rejoin Planet Fitness after I cancel?

You can rejoin at any time by visiting your home club or calling to sign up again. You will be treated as a new member and may be offered a promotional rate. There is no waiting period or penalty for rejoining after a cancellation.

Can I freeze my membership instead of cancelling?

Some Planet Fitness locations offer membership freezes for a limited time, though this is not available at all clubs and may have restrictions. Ask your home club whether a freeze is an option for you. A freeze typically costs less than cancellation fees and allows you to pause your membership without losing it entirely.