How to cancel Prime through your Amazon account

Log into your Amazon account on a web browser or the mobile app. Go to Your Account (usually in the top right corner), then select Prime Membership or Memberships and Subscriptions. You will see your current membership status and a button that says Cancel Membership or End Membership. Click it. Amazon will show you a summary of what you're canceling and ask you to confirm. Once you confirm, your Prime membership ends immediately, though you keep access until your current billing period ends.

The exact wording and button locations vary slightly between the website and the app, but the path is the same: Account → Memberships → Cancel. If you cannot find the cancel button, you may have a promotional membership or a membership bundled with another service (like Prime Video through a third party), which requires a different cancellation process.

Key Takeaways

  • You cancel Prime through Your Account on Amazon's website or app, not by contacting customer service.
  • Your membership ends immediately when you confirm cancellation, but you keep access through the end of your current billing period.
  • If you have a promotional membership or Prime bundled with another service, the cancel button may not appear and you will need to contact Amazon directly.
  • Amazon does not charge a cancellation fee, but you lose access to Prime benefits once your current period expires.
  • You can restart Prime at any time by going back to the same menu and selecting Restart Membership.

What happens to your account after cancellation

When you cancel Prime, your membership ends at the end of your current billing cycle. If you paid monthly, you have access until the last day of that month. If you paid annually, you have access until the anniversary date of your membership. You will not be charged again after that date.

Your Amazon account itself remains active. You can still browse, buy items, and use your saved payment methods and addresses. You simply lose the Prime-specific benefits: free two-day (or faster) shipping, Prime Video, Prime Music, Prime Reading, and any other perks included in your membership tier.

If the cancel button does not appear

Some memberships cannot be canceled through the standard menu. This happens most often when Prime is bundled with another service, when you have a promotional membership, or when your account is linked to a family plan.

If you do not see a cancel button, contact Amazon Customer Service through the website or app. Go to Help & Customer Service, then Contact Us, and choose the option for Prime or Memberships. You can request a phone call, email, or chat. Tell them you want to cancel your Prime membership, and they will walk you through the process for your specific account type.

Canceling Prime on a family plan or shared account

If someone else set up Prime on a shared family account, only the account owner can cancel it. If you are a family member using Prime but did not set it up, you cannot cancel the membership yourself—you will need to ask the account owner to do it.

If you are the account owner and want to remove only one family member's access while keeping Prime active for yourself, you do not cancel the membership. Instead, go to Your Account → Prime Membership → Manage Your Household and remove that person from the household. They lose Prime access immediately, but your membership continues.

Canceling Prime Video separately from Prime

If you subscribed to Prime Video as a standalone service (not as part of a full Prime membership), you cancel it through a different menu. Go to Your Account → Prime Video Settings or Memberships and Subscriptions → Prime Video, then select Cancel Prime Video.

Canceling Prime Video does not cancel your full Prime membership, and canceling full Prime does not automatically cancel Prime Video if you added it separately. The two are treated as separate subscriptions in Amazon's system, so you must cancel each one you want to stop.

What to do if you want to pause instead of cancel

Amazon does not offer a pause or suspension option for Prime. You either keep the membership active and pay, or you cancel it. However, you can restart your membership at any time without penalty. If you think you might want Prime again in a few months, canceling now and restarting later is a valid option.

When you restart, you will be charged the current Prime price, which may be different from what you paid before. Your previous settings, saved items, and watch history will still be there when you log back in.

Frequently Asked Questions

Will I get a refund if I cancel Prime mid-month or mid-year?

Amazon does not issue refunds for partial membership periods. If you paid for a full year and cancel after three months, you do not get money back. You keep access through the end of your paid period, then the membership ends. If you want to avoid this, cancel before your renewal date rather than after.

Can I cancel Prime through the Amazon app?

Yes. Open the app, tap the menu icon (three horizontal lines), go to Your Account, then Prime Membership or Memberships and Subscriptions, and tap Cancel Membership. The process is the same as on the website.

What if I cancel by mistake?

Contact Amazon Customer Service right away. If you canceled very recently, they can sometimes reactivate your membership and reverse the cancellation. The sooner you contact them, the better your chances. Go to Help & Customer Service → Contact Us and explain what happened.

Does canceling Prime affect my Amazon account or my orders?

No. Your Amazon account stays active, your order history remains, and you can still shop. You simply lose Prime shipping and other Prime-only benefits. Any orders you placed while Prime was active will still be delivered as promised.