Cancel Prime through your Amazon account settings
The fastest way to cancel Prime is through your Amazon account on a computer or phone. Go to Your Account, select Memberships and Subscriptions, find Prime Membership, and click Manage Membership. From there, you'll see a button to End Membership. Amazon will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation.
Your membership ends on your next billing date, not immediately. If you cancel on the 15th and your renewal is on the 20th, you keep Prime until the 20th. Amazon will send you a confirmation email with your cancellation date. You can reactivate Prime anytime before that date if you change your mind.
Key Takeaways
- Cancel Prime through Your Account > Memberships and Subscriptions on Amazon's website or app — no phone call needed.
- Your membership continues until your next billing date, so you don't lose access immediately after canceling.
- Amazon may offer you a discount or free trial extension to keep your membership; you can refuse and cancel anyway.
- If you cancel by mistake, you can reactivate Prime before your membership ends without losing your current benefits.
- Canceling Prime does not delete your Amazon account or affect your ability to shop on Amazon.
What happens to your benefits when you cancel
Once your membership ends on the renewal date, you lose access to Prime shipping, Prime Video, Prime Music, and any other Prime benefits you were using. Any active Prime Video subscriptions bundled with Prime (like add-on channels) will also stop unless you pay for them separately.
Your Amazon account stays open and you can still shop, but you'll pay standard shipping rates and won't have access to Prime-only deals. Your order history, saved items, and payment methods remain on your account. If you had a Prime membership discount on a Kindle device or other hardware, that discount is no longer valid after cancellation.
Canceling a Prime membership linked to a family account
If you're the account holder on a Prime membership shared with family members, canceling Prime ends it for everyone on that account. Other household members will lose Prime benefits on their next renewal date. If you want to keep Prime but remove a specific family member, go to Memberships and Subscriptions, select Manage Your Household, and remove that person instead of canceling the whole membership.
If you're a family member on someone else's Prime account and want to leave, ask the account holder to remove you from the household. You can't cancel Prime yourself if it's not your account, but you can stop using the benefits.
Canceling Prime after a free trial
If you're still in a free trial period, canceling before the trial ends means you won't be charged. Your access ends on the trial's final day. Amazon will remind you a few days before the trial expires if you haven't canceled, but the reminder is not a charge — it's a heads-up that billing will start if you don't act.
If you cancel during a free trial and later want Prime again, you may not be able to use another free trial immediately. Amazon typically limits free trials to one per customer, though this can vary.
Canceling Prime through Amazon customer service
If you can't access your account online or prefer to cancel by phone, Amazon customer service can do it for you. Call Amazon's customer service line (the number is on your Amazon account under Contact Us) and tell them you want to cancel Prime. They'll verify your identity and process the cancellation. You'll still receive a confirmation email.
Phone cancellation takes the same amount of time as online cancellation — your membership ends on your next billing date, not immediately. Some people call because Amazon's website is down or they're having technical trouble, but the online method is usually faster if it's available to you.
What to do if you're charged after canceling
If you see a Prime charge on your credit card or bank statement after your cancellation date, contact Amazon customer service right away with your cancellation confirmation email. Amazon can review the charge and issue a refund if the cancellation didn't process correctly. Keep the confirmation email Amazon sent you — it shows the exact date your membership was supposed to end.
Charges sometimes appear a few days after your billing date due to how banks process payments, so check your confirmation email first to make sure the charge date is after your membership end date. If the charge is within a few days of your renewal date, it may be a processing delay rather than a billing error.
Reasons to keep Prime or cancel it
Prime costs money every month or year, so the decision to cancel depends on how much you actually use it. If you order from Amazon regularly and use Prime shipping, the cost per shipment is usually lower than paying for each one separately. Prime Video and Prime Music are included, so if you use those services, that adds value. But if you rarely order from Amazon or don't watch Prime Video, the membership may not be worth the cost.
Some people cancel Prime seasonally — for example, canceling in months when they don't expect to order much and reactivating before the holidays. There's no penalty for canceling and reactivating, so you can adjust your membership based on when you actually need it.
Frequently Asked Questions
Can I get a refund if I just paid for Prime?
If you paid for a full year or month of Prime and cancel within a few days, contact Amazon customer service to request a refund. Amazon sometimes issues refunds for recent charges if you cancel quickly, but this is not may provide. The sooner you contact them after the charge, the better your chances.
What's the difference between canceling Prime and deleting my Amazon account?
Canceling Prime only stops your membership — your Amazon account, order history, and saved items stay active. Deleting your Amazon account is permanent and removes everything. If you just want to stop paying for Prime, cancel the membership. If you want to close your account entirely, that's a separate process.
Will I lose my Prime Video watchlist if I cancel?
Your watchlist stays on your account, but you won't be able to watch Prime Video content after your membership ends. If you reactivate Prime later, your watchlist will still be there. If you want to keep watching shows, you'd need to pay for Prime Video as a separate subscription.
Can I cancel Prime on my phone?
Yes, you can cancel through the Amazon app by going to Your Account > Memberships and Subscriptions > Prime Membership > Manage Membership. The process is the same as on a computer. Some people find it easier on a computer, but both methods work.
What if I cancel Prime but still want to use Amazon Music or Prime Video?
After Prime cancels, you can pay for Prime Video and Amazon Music as separate subscriptions if you want to keep using them. They're not free without Prime membership, but you can subscribe to them independently. Prices vary depending on which services you choose.