Cancel Prime through Your Amazon Account Settings

You can cancel Prime directly from your Amazon account without calling anyone or waiting on hold. Log into your Amazon account, go to Account & Lists, then select Your Account. From there, find Memberships and Subscriptions and click Prime Membership. You will see a button that says Cancel Membership — click it and follow the prompts to confirm.

Amazon will show you the cancellation date and what happens to your current benefits. If you have an active Prime Video subscription bundled with Prime, you will lose access to Prime Video when Prime ends. If you paid for a full year upfront, Amazon will refund the unused portion to your original payment method, though the refund may take three to five business days to appear.

The cancellation takes effect immediately after you confirm. You lose Prime shipping, Prime Video, Prime Music, and any other Prime benefits right away. If you have an active order using Prime shipping, that order will still arrive — cancellation does not cancel orders already placed.

Key Takeaways

  • You can cancel Prime from your account settings without contacting Amazon customer service.
  • If you paid for a full year, Amazon refunds the unused portion to your original payment method within three to five business days.
  • Cancellation takes effect immediately, but orders already placed with Prime shipping will still arrive.
  • If Prime Video was bundled with your Prime membership, you lose access to Prime Video when Prime ends.
  • You can restart Prime at any time by going back to your membership settings and selecting Restart Your Membership.

What Happens to Your Prime Benefits When You Cancel

The moment you confirm cancellation, you lose all Prime benefits. This means no more free two-day shipping (or one-day shipping in some areas), no access to Prime Video, Prime Music, Prime Reading, or Prime Gaming. If you use Prime Video regularly, you will no longer be able to watch shows or movies through that service.

Orders you placed before cancellation will still ship with Prime benefits — cancellation does not retroactively remove Prime from orders already in the system. However, any new orders you place after cancellation will not may have access to for Prime shipping unless you pay for shipping separately or meet the free shipping threshold for non-Prime orders.

If you had a Prime membership discount on certain items or subscriptions, those discounts end when Prime ends. Check your active subscriptions and recurring orders to see if any rely on Prime pricing.

Refunds for Annual Prime Memberships

If you paid for a full year of Prime upfront, you will receive a refund for the unused portion. The refund amount depends on how many months remain on your membership. Amazon calculates this automatically and credits your original payment method.

The refund typically appears within three to five business days, though it can take longer depending on your bank or credit card company. If you paid with a debit card, the refund may take up to ten business days. Check your bank account or credit card statement to confirm the refund arrived.

If you paid for Prime through a third party — such as through a mobile carrier or a bundled service — you may need to cancel through that provider instead. Contact them directly to understand their refund policy.

Canceling Prime Video Separately from Prime Membership

If you subscribed to Prime Video as a standalone service (not bundled with Prime), you cancel it differently. Go to Account & Lists, select Your Account, then find Prime Video Memberships. Click Manage Your Prime Video Membership and select Cancel Your Membership.

Standalone Prime Video cancellations work the same way as Prime cancellations — you lose access immediately, and you receive a refund for any unused time if you paid upfront. The refund goes back to your original payment method within three to five business days.

Canceling Prime Video does not cancel your Prime membership if you have one. They are separate services, so you can cancel one without affecting the other.

Restarting Prime After Cancellation

You can restart Prime at any time after cancellation. Go back to your membership settings, and you will see a Restart Your Membership button. Click it and choose your membership plan — monthly or annual. Your new membership starts immediately, and you regain all Prime benefits right away.

If you restart within a certain period after cancellation, Amazon may offer you a promotional rate or discount. These offers vary and are not may provide, but it is worth checking what Amazon shows you before you confirm.

Restarting Prime does not restore any previous orders, watch history, or saved items — those remain in your account. You simply regain access to Prime benefits going forward.

Frequently Asked Questions

Will canceling Prime affect my Amazon account or my ability to shop on Amazon?

No. Canceling Prime only removes your Prime membership benefits. You can still shop on Amazon, use your saved payment methods, and access your order history. You just lose Prime shipping and other Prime-specific perks.

What if I cancel Prime but still have an active Prime Video subscription?

If Prime Video was bundled with your Prime membership, you lose access to Prime Video when Prime ends. If you subscribed to Prime Video separately, you must cancel it separately to stop being charged. Canceling one does not automatically cancel the other.

Can I get a refund if I cancel Prime mid-month?

If you have a monthly Prime membership, you do not receive a refund for the current month — you lose access at the end of your billing cycle. If you have an annual membership, you receive a refund for the unused months, calculated from the cancellation date forward.

How long does it take for my refund to show up?

Refunds typically appear within three to five business days on credit cards and debit cards. Some banks take up to ten business days. Check your bank or card statement to confirm. If more than ten business days have passed, contact Amazon customer service with your order number.

Can I cancel Prime through the Amazon app instead of the website?

Yes. Open the Amazon app, tap the menu icon, go to Account, then Memberships and Subscriptions, and select Prime Membership. The cancellation process is the same as on the website.