You can cancel Peloton through the app or website, and the process takes about five minutes

To cancel your Peloton membership, log into your account on the Peloton app or website, go to your account settings, find the membership or subscription section, and select the option to cancel. Peloton will ask you to confirm the cancellation and may offer you a discount to stay — you can accept or decline. Your membership will end on your current billing date, not immediately, so you'll retain access until that date passes.

The exact steps differ slightly between the app and the website, but both routes take the same amount of time. You won't need to contact customer service unless something goes wrong during the process, though Peloton's support team can walk you through it if you get stuck.

Key Takeaways

  • Cancel through the Peloton app or website by navigating to account settings and selecting the cancellation option — no phone call required.
  • Your membership ends on your next billing date, so you keep access to classes until then even after you request cancellation.
  • Peloton typically offers a discount or pause option before finalizing the cancellation; you can refuse and proceed with canceling anyway.
  • If you own a Peloton bike or treadmill, canceling the membership does not affect the hardware — the equipment remains yours to use or sell.
  • You can reactivate a canceled membership later by logging back in and restarting your subscription, though pricing may have changed.

Canceling through the Peloton app on your phone or tablet

Open the Peloton app and tap the profile icon in the bottom right corner. Select "Account Settings" or "Settings," then look for "Membership," "Subscription," or "Billing" — the exact label varies depending on your app version. Tap that section and you should see an option to "Cancel Membership" or "End Subscription."

Peloton will show you a confirmation screen that explains when your access ends. It may also display a retention offer — a discount on your next month or a pause option that temporarily stops billing without canceling. You can accept this offer or skip it and proceed with the cancellation. Confirm your choice, and the app will show a final confirmation message. Your membership is now scheduled to end on your next billing date.

Canceling through the Peloton website

Go to www.onepeloton.com and log into your account. Click on your profile icon or name in the top right corner and select "Account" or "Settings." Find the section labeled "Membership," "Subscription," or "Billing Plan" and click on it.

Look for a button or link that says "Cancel Membership," "End Subscription," or "Manage Subscription." Click it and Peloton will walk you through a confirmation process. Like the app, the website may offer you a discount or pause option before finalizing the cancellation. You can accept or decline. Once you confirm, your cancellation is complete and your membership will end on your next billing date.

What happens to your Peloton bike or treadmill after cancellation

Canceling your membership does not affect any Peloton hardware you own. If you purchased a Peloton bike, treadmill, or other equipment, it remains yours. You can continue to use it — some classes and features may be limited without an active membership, but the hardware itself works independently of your subscription status.

If you rented or leased your equipment through Peloton's financing program, canceling the membership does not end the equipment lease or financing agreement. You would need to contact Peloton separately to discuss what happens to the hardware. Some users keep the equipment and use it for non-Peloton workouts, while others arrange to return it or sell it privately.

Pausing your membership instead of canceling

If you're unsure about canceling permanently, Peloton offers a pause option that temporarily stops your billing without ending your account. When you initiate cancellation, Peloton usually presents this as an alternative. A pause typically lasts 30 to 90 days depending on your plan, and you can reactivate your membership during or after the pause period without losing your workout history or saved classes.

Pausing is useful if you're traveling, dealing with an injury, or simply need a break from the service. You retain your account, your data, and your access to your previous workouts. When you're ready to return, you log back in and restart your subscription. Pricing may have changed since you paused, so confirm the new rate before reactivating.

Reactivating your membership after cancellation

If you cancel and later want to rejoin, log back into your Peloton account on the app or website. You should see an option to restart your membership or reactivate your subscription. Peloton will show you the current pricing and any promotional offers available at that time — these may differ from what you paid before.

Your workout history, saved classes, and personal preferences are tied to your account, so they'll still be there when you reactivate. You won't lose any data by canceling. The reactivation process is the reverse of cancellation and takes just as long — a few minutes through the app or website.

Contacting Peloton support if you run into problems

If the cancellation option doesn't appear in your account settings or the process fails, contact Peloton's customer support. You can reach them through the app by going to "Help" or "Support," or visit the Peloton website and look for a "Contact Us" link. Peloton offers support via chat, email, and phone depending on your location and the nature of your issue.

Have your account email and membership details ready when you reach out. Support can cancel your membership manually if the self-service option isn't working, and they can answer questions about your final billing date or any outstanding charges. Response times vary, but chat support is typically faster than email.

Frequently Asked Questions

Will I lose access to my classes immediately after I cancel?

No. Your membership remains active until your next billing date. If you're billed on the 15th of each month and you cancel on the 10th, you keep full access until the 15th. After that date, your access ends and you can no longer stream Peloton classes.

Can I get a refund for unused time if I cancel mid-month?

Peloton does not refund unused portions of your subscription. Your membership runs through your next billing date, and that's when it ends. If you cancel early in your billing cycle, you lose the unused time. This is why pausing is sometimes a better option if you know you'll return soon.

What if I cancel but still want to use my Peloton bike?

You can use the hardware without a Peloton membership. The bike or treadmill itself is yours if you purchased it. You won't be able to stream Peloton's live or on-demand classes, but you can use the equipment for manual workouts or connect it to other fitness apps that support it.

Do I need to cancel my membership before selling my Peloton bike?

You should cancel your membership before selling the equipment, though it's not strictly required. Canceling ensures the new owner can create their own account and membership without conflicts. If you don't cancel, the new owner may have trouble setting up their account on the hardware.

Can I cancel if I'm still in a financing agreement?

Yes, you can cancel your membership independently of any financing agreement for the hardware. However, canceling the membership does not cancel or pause your equipment payments. You'll continue to owe the financing balance even after your membership ends. Contact Peloton if you want to discuss the equipment lease or financing separately.