Cancel through your Amazon account, not through Paramount Plus

If you subscribed to Paramount Plus as an add-on channel through Amazon Prime Video, you cancel it in your Amazon account settings, not on the Paramount Plus website or app. Amazon handles the billing and subscription management for you. Cancelling through Paramount Plus directly will not stop the charges because Paramount Plus does not manage your subscription — Amazon does.

The steps are straightforward: go to your Amazon account, find the Paramount Plus subscription in your memberships, and select the option to cancel. The cancellation takes effect immediately, though you may retain access through the end of your current billing period depending on when you cancel within that cycle.

Key Takeaways

  • Cancel Paramount Plus through Amazon's website or mobile app by going to Your Account > Memberships and Subscriptions, not through the Paramount Plus app itself.
  • Cancellation takes effect right away, but you keep access until the end of your current billing period.
  • If you subscribed directly to Paramount Plus (not through Amazon), you must cancel on the Paramount Plus website instead.
  • Amazon will send you a confirmation email after you cancel, which you should keep as proof the subscription ended.

Step-by-step cancellation on a computer

Open a web browser and go to Amazon.com. Sign in with the account you use for Prime Video. In the top right corner, click on your account name and select Account from the dropdown menu.

Look for the section called Memberships and Subscriptions (sometimes labeled Your Memberships). Click on it. You will see a list of all active subscriptions tied to your Amazon account. Find Paramount Plus in that list and click on it to open the subscription details.

Click the button that says Cancel Membership or Cancel Subscription. Amazon will ask you to confirm the cancellation and may show you a reason code or offer to keep the subscription at a discount. You can decline any offers and proceed with the cancellation. After you confirm, the page will show that your membership is cancelled.

Cancelling on the Amazon mobile app

Open the Amazon app on your phone or tablet and tap the menu icon (three horizontal lines) at the bottom right. Scroll down and tap Account. Select Your Memberships and Subscriptions.

Tap on Paramount Plus from the list. On the subscription details page, tap Cancel Membership. Confirm the cancellation when prompted. You will receive a confirmation message on screen and an email to the address associated with your Amazon account.

What happens after you cancel

Your Paramount Plus subscription stops charging immediately. However, you retain access to Paramount Plus through the end of your current billing period. For example, if you cancel on the 15th of the month and your billing date is the 30th, you can still watch Paramount Plus until the 30th. After that date, the app will no longer work.

Amazon sends a confirmation email within a few minutes of cancellation. Keep this email as proof that you cancelled. If you are charged again after cancellation, you can use this email to dispute the charge with Amazon or your credit card company.

Difference between Amazon subscriptions and direct Paramount Plus subscriptions

Paramount Plus offers two ways to subscribe: through Amazon as an add-on channel, or directly on the Paramount Plus website. The cancellation process is different for each. If you subscribed through Amazon, follow the steps above. If you subscribed directly to Paramount Plus (meaning you signed up on paramountplus.com and entered your payment information there), you must cancel on the Paramount Plus website instead.

To check which way you subscribed, look at your credit card or bank statement. If the charge says "Amazon" or "Amazon Prime Video," you subscribed through Amazon. If it says "Paramount Plus" or "ViacomCBS," you subscribed directly. You can also check your Amazon Memberships and Subscriptions page — if Paramount Plus appears there, you subscribed through Amazon.

Reactivating your subscription later

You can restart your Paramount Plus subscription at any time by going back to the Memberships and Subscriptions page in your Amazon account. Click on Paramount Plus and select the option to reactivate or restart. You will be charged starting with your next billing cycle. There is no penalty for cancelling and restarting later.

If you cancelled mid-cycle and still have access through the end of your billing period, reactivating will not charge you until after that period ends. For example, if you cancelled on the 15th with access through the 30th, and you reactivate on the 20th, you will not be charged until the 30th.

Troubleshooting cancellation problems

If you do not see Paramount Plus in your Memberships and Subscriptions list, the subscription may already be cancelled, or you may be looking at the wrong Amazon account. Check that you are signed into the correct account. If you have multiple Amazon accounts, Paramount Plus may be tied to a different one.

If you cancelled but are still being charged, contact Amazon customer service through your account. Go to Account > Customer Service > Contact Us and describe the issue. Amazon can review your cancellation date and reverse any charges made after that date. Keep your cancellation confirmation email handy when you contact them.

Frequently Asked Questions

Can I cancel Paramount Plus on the Paramount Plus app itself?

No. The Paramount Plus app does not have a cancellation option if you subscribed through Amazon. You must cancel through your Amazon account. The Paramount Plus app only allows cancellation if you subscribed directly on the Paramount Plus website.

Will I lose access immediately after I cancel?

No. You keep access through the end of your current billing period. If your next charge date is 15 days away, you can watch for those 15 days. After that date, the app stops working.

What if I want to cancel but keep my Amazon Prime membership?

Cancelling Paramount Plus does not affect your Prime membership. They are separate subscriptions. You can cancel Paramount Plus and keep Prime, or vice versa.

How do I know if my cancellation went through?

Amazon sends a confirmation email within a few minutes. Check the email address associated with your Amazon account. The email will say your membership has been cancelled and when your access ends. If you do not receive an email within 10 minutes, log back into your Amazon account and check the Memberships and Subscriptions page to confirm the status.

Can I get a refund if I cancel mid-cycle?

Amazon does not refund unused portions of your subscription. If you cancel on the 15th and your billing date is the 30th, you keep access through the 30th but do not receive a refund for those days. You can contact Amazon customer service to request an exception, but refunds are not may provide.