How to cancel Incogni

Incogni is a paid subscription service that removes your personal information from data broker websites. To cancel, you log into your Incogni account on their website, go to your account settings or subscription page, and select the option to cancel or downgrade your plan. Incogni will ask you to confirm the cancellation. After you confirm, your subscription ends on the date shown — usually the end of your current billing cycle, not immediately.

The exact steps depend on whether you signed up through Incogni's website directly or through a third-party app store (Apple App Store, Google Play, or Amazon). If you subscribed through an app store, you must cancel through that same store, not through Incogni's website, or the subscription will keep charging you.

Key Takeaways

  • Cancellations made through Incogni's website take effect at the end of your current billing cycle, not right away.
  • If you subscribed through Apple App Store, Google Play, or Amazon, you must cancel through that app store's settings, not through Incogni itself.
  • After you cancel, Incogni stops removing new data, but information already removed from brokers stays removed.
  • You can downgrade to a free plan instead of canceling entirely if you want to keep your account active.

Canceling through Incogni's website

Log into your Incogni account at incogni.com using your email and password. Once you are logged in, look for "Account Settings," "Subscription," or "Billing" — the exact label varies, but it is usually in a menu at the top right or in a sidebar on the left.

Click on the subscription or billing section. You should see your current plan listed along with your next billing date. Look for a button or link that says "Cancel Subscription," "Downgrade," or "Manage Plan." Click it and follow the prompts to confirm. Incogni may ask why you are canceling; you can skip this or answer it. Once you confirm, you will see a message showing your cancellation is complete and when it takes effect.

Your subscription will continue until the end of your current billing period. If you paid for a year upfront, your access continues until that year is up. Incogni does not offer refunds for unused time in most cases, so check their refund policy before you cancel if you paid recently.

Canceling if you subscribed through an app store

If you signed up for Incogni through the Apple App Store, Google Play Store, or Amazon Appstore, you cannot cancel through Incogni's website. You must cancel through the app store where you subscribed, or the charges will keep going through.

For Apple App Store (iPhone or iPad): Open the Settings app, tap your name at the top, select "Subscriptions," find Incogni in the list, tap it, and select "Cancel Subscription." Confirm the cancellation. Your subscription ends at the end of the current billing period.

For Google Play Store (Android): Open the Google Play app, tap your profile icon in the top right, go to "Payments and subscriptions," select "Subscriptions," find Incogni, tap it, and select "Cancel subscription." Confirm. Your access ends at the end of your current billing cycle.

For Amazon Appstore: Open the Amazon Appstore app, tap the menu icon (three horizontal lines), go to "Subscriptions," find Incogni, and select "Cancel Subscription." Confirm the cancellation.

What happens after you cancel

Once your subscription ends, Incogni stops removing your information from new data brokers. However, any personal data that Incogni already removed from broker websites stays removed — Incogni does not restore it or re-list you.

You can still log into your Incogni account after cancellation to see a history of what was removed, but you cannot request new removals unless you resubscribe. If you want to keep some level of service without paying, you can downgrade to Incogni's free plan instead of canceling entirely. The free plan does not remove data, but it monitors whether your information appears on new brokers.

Downgrading instead of canceling

If you want to keep your Incogni account but stop paying, you can downgrade to the free plan. Go to your subscription settings the same way you would to cancel, but look for a "Downgrade" option instead of "Cancel." Select the free plan and confirm.

The free plan lets you monitor whether your personal information shows up on data brokers, but it does not remove data for you. You will not be charged, and you keep your account history. If you decide later that you want removal service again, you can upgrade back to a paid plan at any time.

If you have trouble canceling

If you cannot find the cancel button on Incogni's website, check that you are logged into the correct account. Some users have multiple accounts if they signed up more than once. If you still cannot locate the cancellation option, Incogni's support team can cancel for you — contact them through the "Help" or "Support" link on their website.

If you subscribed through an app store and the subscription keeps charging after you canceled through the app store, log back into that app store's settings and verify the cancellation went through. Sometimes the cancellation does not process on the first attempt. If it still shows as active, try canceling again or contact the app store's support team directly.

Frequently Asked Questions

Will I get a refund if I cancel mid-cycle?

Incogni does not refund unused time in most cases. If you paid for a full year and cancel after a few months, you typically lose the remaining balance. Check Incogni's refund policy on their website or contact their support team before you cancel if you paid recently and want to know your options.

Can I cancel and resubscribe later?

Yes. You can cancel your subscription and sign up again whenever you want. Your previous removal history will not transfer to a new account, so you would start fresh. If you think you might return, downgrading to the free plan instead keeps your account and history intact.

What if I cancel but forget to turn off auto-renewal?

If you subscribed through an app store and did not fully cancel through that store's settings, the subscription will renew and charge you again. Check your app store subscription settings to confirm the cancellation went through. If you were already charged after canceling, contact the app store's support team to request a refund.

Does Incogni delete my account when I cancel?

No. Canceling your subscription does not delete your account. You can still log in and see your removal history. If you want to delete your account entirely, contact Incogni's support team and request account deletion. This is different from canceling and is permanent.