How to cancel Hims

You can cancel your Hims subscription through your account settings on the Hims website or mobile app. Log in, go to your account or settings menu, find the subscription or membership section, and select the option to cancel. Hims will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed with canceling. The process takes a few minutes and your subscription ends on the date shown in your account, not immediately.

If you have an active prescription or pending refills, canceling your subscription does not automatically delete your prescriptions. You can still pick up or refill medications you've already been prescribed, but you won't be able to request new prescriptions through Hims after you cancel. Any credits or unused balance in your account typically expire when you cancel, so check your account balance before you go through with it.

Key Takeaways

  • Cancel through your Hims account settings on the website or app by finding the subscription section and confirming the cancellation.
  • Your subscription ends on the date shown in your account, not the moment you click cancel, so you may have access for a few more days.
  • Canceling your subscription does not delete existing prescriptions, but you cannot request new ones after cancellation.
  • Any account credits or unused balance will expire when you cancel, so review your account before you proceed.
  • If you cannot cancel through your account, contact Hims customer service by phone or through the app's help section for assistance.

Steps to cancel through the Hims website

Start by going to the Hims website and logging into your account with your email and password. Once you're logged in, look for an account icon or menu — usually in the top right corner — and select it. From there, find the option labeled "Subscription," "Membership," "My Plan," or something similar depending on which version of the site you're using.

Click on that section and you should see your current subscription status and a button or link to manage or cancel it. Select the cancel option. Hims will show you a confirmation screen that may include a discount offer to keep your subscription active. You can accept the offer if you want to stay, or decline it and continue with cancellation. After you confirm, you'll see a final message showing your cancellation is complete and the date your access ends.

Steps to cancel through the Hims mobile app

Open the Hims app and tap the menu icon (usually three horizontal lines) or your profile icon in the bottom right or top corner. Select "Account," "Settings," or "Profile." Scroll down to find "Subscription," "Membership," or "My Plan" and tap it.

You'll see your current plan details and a button to cancel or manage your subscription. Tap the cancel option, review any retention offer Hims presents, and confirm your cancellation. The app will show you a confirmation message with your cancellation date. If you don't see a cancel button, try refreshing the app or logging out and back in.

What happens to your prescriptions after cancellation

Canceling your Hims subscription does not cancel your prescriptions. Any medications you've already been prescribed remain in your account and you can still fill or refill them through a pharmacy — either the Hims pharmacy or your own local pharmacy. Your doctor's prescription doesn't disappear just because you cancel the subscription service.

However, you will not be able to start new consultations or request new prescriptions through Hims after your subscription ends. If you need a new medication or a prescription refill after cancellation, you'll have to see a doctor outside of Hims. If you have refills remaining on a current prescription, you can use those refills even after you cancel.

What to do if you cannot cancel online

If the cancel button is not showing up in your account, or if you're having trouble completing the cancellation, contact Hims customer service. You can reach them through the help or support section in the Hims app, or look for a phone number on the Hims website. Customer service can cancel your subscription for you over the phone or through a support ticket.

Have your account email and the phone number associated with your account ready when you contact them. Let them know you want to cancel your subscription and they will process it. This usually takes a few minutes, and they'll confirm your cancellation date before you hang up or close the chat.

Account credits and unused balance

If you have credits or a balance remaining in your Hims account, check how much you have before you cancel. Most credits expire when your subscription ends, so you may want to use them on a final prescription or refill if you have one pending. Log into your account and look for a "Credits," "Balance," or "Account Balance" section to see what you have.

If you have a significant balance and want to use it, place an order or request a prescription before you cancel. Once your subscription is canceled and the credits expire, Hims typically does not refund unused credits. If you believe you have a legitimate reason for a refund — such as a billing error — contact customer service to discuss your options.

Frequently Asked Questions

Will canceling Hims delete my medical records?

No. Your medical records and prescription history remain in your Hims account even after you cancel. If you rejoin Hims later, your records will still be there. However, you will not be able to access your account to view those records after a certain period of time following cancellation — check Hims' privacy policy or ask customer service how long records are kept after cancellation.

Can I cancel Hims if I'm in the middle of a treatment plan?

Yes, you can cancel at any time, even if you're actively using a medication prescribed by Hims. Your existing prescriptions and refills remain valid. If you need to continue treatment, you can refill your medication through the Hims pharmacy or transfer your prescription to another pharmacy before you cancel.

Do I get a refund if I cancel Hims?

Refund policies depend on when you cancel and what you've already paid for. If you cancel within a certain window after your most recent charge, you may be refunded for the unused portion of your subscription. Contact Hims customer service with your cancellation date and payment details to ask about a refund.

What if I want to reactivate my Hims subscription later?

You can reactivate your subscription by logging back into your account and selecting the option to restart or renew your membership. Your old medical records will still be there, but you'll need to complete a new consultation if you want to request a new prescription. Reactivation usually takes effect immediately or within a few hours.

Will my doctor at Hims know I canceled?

Your Hims doctor will not receive a notification that you canceled your subscription. However, if you had an ongoing relationship with a specific provider, you may want to send them a message through your account before you cancel to let them know you're leaving the service, especially if you were being treated for a chronic condition.