How to cancel HelloFresh

You can cancel HelloFresh through your account settings online or by calling customer service. The fastest route is logging into your HelloFresh account, going to Account Settings, and selecting "Pause or Cancel Subscription." You'll see options to pause (temporarily stop deliveries) or cancel (end the subscription permanently). If you cancel before your next billing date, you won't be charged again. If you've already been charged for an upcoming delivery, HelloFresh's policy varies — some cancellations within a certain window may result in a refund or credit, but this depends on when you cancel relative to your delivery date.

If you prefer to speak with someone, call HelloFresh customer service at 1-844-435-3733. They can process the cancellation over the phone and answer questions about refunds or credits for upcoming meals. Have your account email and order number ready when you call.

Key Takeaways

  • Log into your HelloFresh account and go to Account Settings to find the pause or cancel option — this is the fastest method.
  • Canceling before your next billing date means you won't be charged for future deliveries.
  • If you've already been charged for an upcoming box, contact customer service to ask about refunds or credits, as policies vary by timing.
  • You can also cancel by calling 1-844-435-3733 if you prefer speaking with a representative.

Steps to cancel online

Start by going to hellofresh.com and signing into your account with your email and password. Once logged in, look for "Account" or "Account Settings" in the top menu or sidebar — the exact location varies slightly depending on whether you're on desktop or mobile.

Click on "Manage Subscription" or "Subscription Settings." You'll see your current plan and upcoming delivery date. Select the option that says "Pause Subscription" or "Cancel Subscription." HelloFresh will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation. After you confirm, you'll receive an email confirmation that your subscription has ended.

What happens to your account after cancellation

Once you cancel, your account remains open but inactive. You won't receive any more meal kits or be charged. If you want to restart HelloFresh later, you can log back in and reactivate your subscription without creating a new account.

If you had a promotional discount or credit on your account that you haven't used, check your confirmation email — some credits expire after cancellation, while others may be honored if you restart within a certain timeframe. This varies by promotion, so contact customer service if you're unsure about a specific credit.

Refunds and credits for upcoming deliveries

If you cancel after you've been charged for a delivery that hasn't shipped yet, you may be due a refund or credit. The window for this varies — typically, if you cancel within a few days of being charged, customer service can process a refund to your original payment method. If the box has already shipped, most refunds are not available, though customer service may offer a credit toward a future subscription.

Contact HelloFresh customer service with your order number and cancellation date to discuss your specific situation. They can tell you whether a refund is possible and how long it will take to appear in your account.

Pausing instead of canceling

If you're not sure whether you want to cancel permanently, HelloFresh lets you pause your subscription for a set period — usually up to three months. When you pause, your account stays active and you won't be charged, but you can restart deliveries whenever you're ready without losing your account history or preferences.

To pause, go to Account Settings and select "Pause Subscription" instead of "Cancel." Choose how long you want to pause (the options are usually one, two, or three months), and your deliveries will resume automatically after that period ends. You can also manually restart your subscription before the pause ends if you change your mind.

Canceling a HelloFresh gift subscription

If someone gave you a HelloFresh gift subscription, you can cancel it the same way you would cancel a regular subscription — through Account Settings online or by calling customer service. Gift subscriptions are tied to your account once you activate them, so the cancellation process is identical.

If the gift subscription is still in the recipient's name and hasn't been activated yet, the person who purchased it may need to cancel through their own account or contact customer service with the gift code.

Frequently Asked Questions

Will I be charged if I cancel today?

If you cancel before your next billing date, you won't be charged. If you've already been charged for an upcoming delivery, you won't be charged again after cancellation, but you may not receive a refund for that box unless you cancel within a few days of the charge date. Contact customer service with your order number to ask about your specific situation.

Can I get a refund if my meal kit hasn't arrived yet?

It depends on when you cancel relative to when you were charged. If you cancel within a few days of being charged, customer service can usually process a refund to your original payment method. If the box has already shipped, refunds are typically not available, though you may receive a credit toward a future subscription.

What's the difference between pausing and canceling?

Pausing temporarily stops your deliveries for up to three months without ending your subscription — you won't be charged and your account stays active. Canceling ends your subscription permanently. Both can be reversed, but pausing is simpler if you think you might want HelloFresh again soon.

Do I lose my account information if I cancel?

No. Your account remains in the system after cancellation, so your saved preferences, dietary restrictions, and payment information stay on file. If you restart your subscription later, you can pick up where you left off without re-entering everything.

How long does it take to process a cancellation?

Cancellations are processed immediately when you confirm online or over the phone. You'll receive a confirmation email right away. If you're waiting on a refund for a charged delivery, that typically takes three to five business days to appear in your account.