Contact Fitness Connection directly by phone or in person at your gym

Fitness Connection requires you to cancel in person or by phone — they do not process cancellations through email or their website. Call the membership department at the phone number on your membership card or invoice, or visit the front desk of the location where you signed up. Have your membership number ready when you call.

The phone line may have a wait, especially during peak hours (early morning, lunch, and early evening). If you visit in person, go during slower times — mid-afternoon on a weekday is usually faster than evenings or weekends. Staff will ask why you are canceling and may offer you a reduced rate or pause option before processing the cancellation.

Key Takeaways

  • Fitness Connection cancellations must be done by phone or in person; email and online requests are not accepted.
  • You will need your membership number, which appears on your card or most recent invoice.
  • Cancellation takes effect on your next billing date, not immediately, so you may owe one more month of dues.
  • If you signed a contract, you may owe an early termination fee unless you fall into a specific exception like relocation or medical hardship.
  • Request written confirmation of your cancellation and keep it in case charges continue after your end date.

Understand your contract terms and potential fees

Fitness Connection memberships fall into two categories: month-to-month and fixed-term contracts. Month-to-month memberships can be canceled without penalty, though you will still owe through the end of your current billing cycle. Fixed-term contracts (usually 12 or 24 months) carry an early termination fee if you cancel before the contract ends.

The termination fee amount varies by location and the contract you signed. Check your membership agreement or call to ask what your specific fee would be. Some locations waive or reduce the fee if you can document a may have access to reason — moving more than a certain distance away, job loss, or medical reasons that prevent gym use. Ask the staff member whether your situation qualifies before you agree to pay the full fee.

Know when your cancellation takes effect

Cancellation does not stop your membership immediately. Fitness Connection processes cancellations on your next scheduled billing date, which means you will be charged at least one more time after you request the cancellation. If your billing date is the 15th and you cancel on the 10th, you will be charged on the 15th, and your membership ends after that charge posts.

This timing matters if you are trying to avoid additional charges. If you are close to your billing date, ask whether canceling now or waiting a few days will result in fewer charges. Write down the exact date the staff member tells you your membership will end, and confirm it in writing if possible.

Request written confirmation of your cancellation

After you cancel by phone or in person, ask for written confirmation — either an email, a printed receipt, or a letter stating your membership number, cancellation date, and final billing date. This protects you if Fitness Connection continues to charge your account after the cancellation should have taken effect.

If you canceled by phone, follow up with an email to the location or membership department restating what you discussed: your name, membership number, the date you called, and the cancellation date you were given. Keep this email and any response. If charges appear after your end date, you will have a record of when and how you canceled.

Handle billing issues if charges continue after cancellation

If your account is charged after your cancellation date has passed, contact Fitness Connection immediately with your written confirmation. Explain that you canceled on [date] and were told your membership would end on [date], but you were charged again on [date]. Ask for a refund of the unauthorized charge.

If Fitness Connection does not refund the charge within a reasonable time (usually 5 to 10 business days), contact your bank or credit card company and dispute the charge. Provide them with your cancellation confirmation. Most banks will reverse the charge while they investigate, and you can submit your proof of cancellation to support your dispute.

Explore alternatives if you want to keep your membership active

Before you cancel, ask about a membership freeze or pause. Fitness Connection may allow you to suspend your membership for a set period (often 30 to 90 days) at no cost or a reduced cost, rather than canceling outright. This is useful if you are traveling, injured, or temporarily unable to use the gym but plan to return.

You can also ask about downgrading to a lower-tier membership if Fitness Connection offers one at your location. Some locations have basic memberships that cost less than full-access memberships. Downgrading may avoid the early termination fee that would apply to a full cancellation.

Frequently Asked Questions

Can I cancel my Fitness Connection membership online?

No. Fitness Connection requires cancellation by phone or in person. You cannot cancel through their website or by email. Call the membership department or visit your gym's front desk to start the process.

Will I be charged after I cancel?

Yes, at least one more time. Your cancellation takes effect on your next billing date, so you will be charged for that final month. After that charge posts, no further charges should occur. If they do, contact Fitness Connection with your cancellation confirmation.

What if I signed a contract and want to cancel early?

You will likely owe an early termination fee. The amount depends on your contract and location. Ask the staff member if your reason for canceling (relocation, medical hardship, job loss) qualifies for a waived or reduced fee before you agree to pay the full amount.

How long does it take for my cancellation to go through?

Cancellation is processed on your next billing date, which could be anywhere from a few days to a month away depending on when you call. Your membership ends after that final charge posts, usually within one to three business days.

What should I do if Fitness Connection keeps charging me after I canceled?

Contact them immediately with your written cancellation confirmation. If they do not refund the charge within 5 to 10 business days, dispute the charge with your bank or credit card company and provide your cancellation proof.