How to cancel Factor Meals
Factor Meals allows you to pause or cancel your subscription through your online account. Log in to your Factor account, go to your subscription settings, and select either pause (which temporarily stops deliveries) or cancel (which ends the subscription entirely). Factor does not charge a cancellation fee, and you can cancel at any time — even if you have an active meal plan.
The timing matters: Factor processes subscription changes before your next scheduled delivery. If you cancel after the cutoff date for your upcoming week (usually Tuesday or Wednesday, depending on your delivery area), you may still receive and be charged for that week's meals. Cancelling early in the week gives you the best chance of stopping the next delivery.
If you cannot access your account online or run into problems during cancellation, Factor's customer service team can process the cancellation for you by phone or email. Keep your order number and account email address handy when you contact them.
Key Takeaways
- Cancel through your Factor account online by navigating to subscription settings and selecting cancel — no phone call required.
- Factor does not charge a cancellation fee, and you can cancel at any time without penalty.
- Cancellations processed after your delivery cutoff (usually midweek) may not stop your next scheduled shipment.
- If your online account is not working, contact Factor customer service by phone or email with your order number and account details.
- Pausing your subscription temporarily stops deliveries without cancelling, which you can resume later.
Cancelling through your Factor account online
The fastest way to cancel is through Factor's website or mobile app. Log in with your email address and password, then look for "Account" or "Subscription" in the menu. From there, select "Manage Subscription" or a similar option — the exact wording varies slightly between the website and app. You should see buttons for pause, skip, or cancel.
Click cancel and Factor will ask you to confirm. Some accounts show a brief survey asking why you are cancelling, but this is optional. Once you confirm, your subscription ends. Factor will send a confirmation email to the address on your account. Save this email as proof of cancellation in case a charge appears later.
If you see an error message or the cancel button does not appear, try logging out and logging back in, or switch between the app and website. Browser cache problems sometimes block the button from showing. If it still does not work after trying both, move to contacting customer service.
Understanding the cutoff date for your next delivery
Factor processes subscription changes on a weekly schedule tied to your delivery day. If your meals normally arrive on Friday, the cutoff to stop that Friday's delivery is usually Tuesday or Wednesday of that same week. The exact cutoff varies by location and changes seasonally, so Factor's website shows your specific cutoff date in your account settings.
If you cancel after the cutoff has passed, Factor has already prepared your next week's meals and charged your payment method. You will still receive that shipment. The cancellation takes effect the week after — meaning your following delivery will not arrive. If you want to refuse the shipment that is already in transit, contact Factor customer service immediately with your order number; they may be able to stop it, but this is not may provide.
To avoid an unwanted charge, cancel as early in the week as possible. If you are unsure whether you have missed the cutoff, check your account settings or contact Factor before clicking cancel.
Pausing instead of cancelling
If you want to stop deliveries temporarily but may return later, pause your subscription instead of cancelling. Pausing freezes your account for a set number of weeks — usually one to four weeks, depending on what Factor offers at the time. Your payment method is not charged during the pause, and your account information stays saved.
To resume after a pause, log back into your account and select resume. Your previous meal preferences and delivery schedule reactivate. Pausing is useful if you are traveling, have too much food on hand, or want to take a break without losing your account setup.
Pausing and cancelling use the same menu in your subscription settings. Choose pause if you think you might order again; choose cancel if you are done with Factor.
Contacting Factor customer service to cancel
If you cannot cancel online, Factor's customer service team can process the cancellation for you. You can reach them by phone, email, or through the chat feature on Factor's website. Have your account email address and order number ready before you contact them — this speeds up the process.
Factor's phone line is typically available during business hours. Email responses usually arrive within one business day. Chat is often the fastest option if you are available during Factor's operating hours. Whichever method you choose, ask for written confirmation of the cancellation and save it.
Customer service can also cancel an order that has already been charged if you contact them before it ships. If you realize you want to cancel after a charge has posted but before delivery, call or email immediately — the sooner you reach them, the more likely they can intercept the shipment.
What happens to your account after cancellation
Once you cancel, Factor stops charging your payment method and no further meals arrive. Your account remains in the system for a limited time, which means you can log back in and see your order history. After several months of inactivity, Factor may delete your account data, though this varies by company policy.
If you cancelled because of a billing problem or a charge you did not recognize, contact your bank or credit card company as well as Factor. Your bank can dispute the charge if Factor does not refund it within a reasonable time. Factor's standard refund window is 5 to 10 business days, but this depends on your payment method and bank.
If you want to rejoin Factor later, you can create a new account using the same email address. Your previous meal preferences will not transfer, so you will set up your plan from scratch.
Frequently Asked Questions
Will I be charged if I cancel mid-week?
Only if you cancel after your delivery cutoff for that week. If you cancel before the cutoff (usually Tuesday or Wednesday), you will not be charged for the upcoming delivery. If you miss the cutoff, that week's meals are already prepared and charged, and you will receive them. Cancellation takes effect the following week.
Can I get a refund if I already paid for meals I do not want?
If you cancel before your meals ship, Factor can refund the charge. If the meals have already shipped, you can refuse delivery or contact Factor to request a refund. Refunds typically process within 5 to 10 business days. If Factor does not refund within that time, contact your bank to dispute the charge.
What is the difference between pausing and cancelling?
Pausing temporarily stops deliveries for one to four weeks without ending your subscription. You are not charged during a pause, and you can resume anytime. Cancelling ends your subscription permanently. If you want to rejoin after cancelling, you must create a new account.
Do I lose my meal preferences if I cancel?
Your preferences are deleted when your account is deleted, which happens after several months of inactivity. If you rejoin Factor soon after cancelling, you can contact customer service to ask if they can restore your preferences, but this is not may provide. If you think you might return, pausing is a safer option.
What if Factor charged me after I cancelled?
Contact Factor customer service immediately with your cancellation confirmation and the charge date. If they cannot reverse the charge, dispute it with your bank or credit card company. Provide your bank with the cancellation confirmation email as proof that you ended the subscription.