How to cancel DoorDash on your phone or computer

You can cancel your DoorDash account through the app or website in about two minutes. Go to your account settings, find the option to deactivate or delete your account, and confirm. DoorDash will ask why you're leaving, but you don't have to answer — you can skip that step. Once you confirm, your account closes immediately.

If you're canceling because of an active order, finish or cancel that order first. DoorDash won't let you close your account while a delivery is in progress or payment is pending. If you have a credit balance on your account, use it before you cancel — DoorDash does not refund unused balances after deletion.

The process is the same whether you use iPhone, Android, or a web browser. The account settings menu is usually at the bottom of the app (often labeled with a person icon or "Account"). Look for "Deactivate Account," "Delete Account," or "Close Account" — the exact wording varies by app version.

Key Takeaways

  • You can cancel through the DoorDash app or website by going to account settings and selecting the deactivate or delete option.
  • Any active orders must be completed or canceled before you can close your account.
  • Unused credit balances are not refunded after you cancel, so spend any remaining balance first.
  • Cancellation takes effect immediately, and you will not receive a confirmation email — your account simply closes.
  • You can reopen a DoorDash account later using the same email address if you change your mind.

Step-by-step cancellation on the mobile app

Open the DoorDash app and tap the account icon at the bottom right of the screen. Scroll down to find "Account Settings" or "Settings." Look for an option labeled "Deactivate Account," "Delete Account," or "Close Account" — it's usually near the bottom of the settings menu.

Tap that option. DoorDash will show you a confirmation screen asking if you're sure. It may ask why you're canceling — you can answer or skip this question. Tap "Confirm" or "Yes, deactivate my account." Your account closes immediately.

If you don't see a deactivate option in settings, scroll all the way to the bottom of the settings menu. Some app versions hide it under "More" or "Additional Options." If you still can't find it, try canceling through the website instead — the web version is often clearer.

Step-by-step cancellation on the website

Go to doordash.com and sign in to your account. Click your profile icon or name in the top right corner, then select "Account Settings." Scroll down the page until you see "Deactivate Account" or "Delete Account."

Click that link. A pop-up or new page will appear asking you to confirm. You may see a question about why you're leaving — answer it or skip it. Click the final confirmation button. Your account closes right away, and you'll be signed out.

If you're having trouble finding the deactivate option on the website, try clearing your browser's cache and signing in again. Sometimes an outdated version of the page loads and doesn't show all options.

What happens to your data and payment methods after cancellation

DoorDash keeps your account data for a period of time after you cancel, though you won't be able to see it. If you want your data deleted sooner, you can submit a data deletion request through your account settings before you cancel, or contact DoorDash support after cancellation.

Your payment methods (credit cards, debit cards, bank accounts) are removed from DoorDash's system when you cancel. If you used a third-party payment service like PayPal or Apple Pay, those connections are also severed. You may want to remove your payment methods manually before canceling, just to be certain.

Any gift cards you loaded into your DoorDash account are tied to that account. Once you cancel, you cannot use them. If you have unused gift card balance, spend it on an order before you close your account.

Reactivating your account if you change your mind

You can reopen your DoorDash account after canceling by signing back in with the same email address and password. DoorDash will recognize your old account and let you reactivate it instead of creating a new one. Your order history and saved addresses will still be there.

There is no time limit on reactivation — you can cancel today and come back months or years later. Your payment methods and preferences won't be saved, so you'll need to add a new payment method when you order again.

If you can't find the cancel option

Some older versions of the DoorDash app don't show a visible deactivate button. If you've looked through all of account settings and can't find it, contact DoorDash support through the app or website. Go to "Help" or "Support," then select "Account" or "Account Settings," and choose "Deactivate Account" or "Delete Account" from the list of topics. You can then message support and ask them to close your account.

Support usually responds within a few hours. Have your email address and phone number ready. They will confirm your identity and close the account for you.

Frequently Asked Questions

Will DoorDash refund my unused credit balance?

No. Any money left in your DoorDash account after cancellation is not refunded. Spend your balance on an order before you cancel. Once your account is closed, that money is gone.

Can I cancel if I have an active order?

No. You must cancel or complete any active orders first. Once all orders are finished or canceled, you can then close your account. If an order is stuck in progress, contact support to cancel it before you deactivate your account.

Will canceling affect my credit score or payment history?

No. Canceling your DoorDash account does not affect your credit score or any financial records. It's simply closing a service account, not a credit account. Your payment history with DoorDash is separate from your credit report.

Can I cancel and then reopen the same account?

Yes. You can reactivate your account by signing back in with the same email and password. Your order history and saved addresses remain. You'll need to add a new payment method to place orders again.

What if I want to delete my data completely?

You can request data deletion through DoorDash's privacy settings before or after you cancel. Go to account settings and look for "Privacy" or "Data Deletion Request." DoorDash will process the request, though it may take several weeks. You can also contact support and ask them to delete your account data.