Cancel Chegg through your account settings

To cancel your Chegg membership, log into your account on Chegg.com, go to your account settings, and look for a "Subscriptions" or "Membership" section. The exact location varies depending on which Chegg service you use — Chegg Study, Chegg Study Pack, or Chegg Math — but all cancellations happen in the same place. Click the option to cancel or manage your subscription, then confirm the cancellation. Chegg will usually ask why you're leaving, but answering is optional.

Your access ends immediately after you confirm, even if you paid for the full month or year. You won't get a refund for the unused portion of your subscription. If you want to keep access until your billing cycle ends, don't cancel yet — instead, turn off auto-renewal so the subscription stops after the current period expires.

If you can't find the cancellation option in your account settings, contact Chegg's customer service through their website. They can cancel on your behalf, though you'll still need to provide your account email or username to verify who you are.

Key Takeaways

  • Log into your Chegg account, find the Subscriptions section in account settings, and select the option to cancel your membership.
  • Cancellation takes effect immediately, and Chegg does not refund unused time on your current billing cycle.
  • To keep access through the end of your paid period, turn off auto-renewal instead of canceling outright.
  • If you can't locate the cancellation button, Chegg's customer service can cancel your account directly.

Turn off auto-renewal to let your subscription expire naturally

If you want to use Chegg until your current billing period ends without paying for another month or year, disable auto-renewal instead of canceling. Go to your account settings, find your subscription details, and toggle off the auto-renewal option. Your membership will continue to work until the date it was originally set to expire, then stop on its own.

This approach gives you a grace period to download or save any notes, study materials, or textbook access you need before losing it. It also lets you change your mind and re-enable auto-renewal if you decide you want to keep the service.

What happens to your account after cancellation

Once you cancel, you lose access to all Chegg services tied to that subscription immediately. If you used Chegg Study, you can no longer view textbook solutions or ask tutors questions. If you had Chegg Math, your math problem solver access ends. Any saved notes, bookmarks, or study materials you created in the app remain in your account, but you can't view them without an active subscription.

Your account itself doesn't disappear. You can log back in anytime, but you'll see a prompt to restart your subscription if you want to use the service again. Restarting is treated as a new subscription, so you may be offered a promotional rate if you've been away for a while.

Cancellation by phone or email

Chegg does not have a phone line for cancellations, but you can reach their support team through the "Contact Us" page on their website. Choose the option for account or subscription issues, and explain that you want to cancel. You'll need to provide your account email address and may be asked for the last four digits of the payment method on file.

Response times vary, but Chegg typically replies to support requests within one to two business days. If you're in a hurry, the self-service cancellation through your account settings is faster.

Refund policy and what you should know

Chegg's standard refund policy does not cover unused time after you cancel. If you paid for a three-month subscription and cancel after one month, you won't receive a refund for the two months remaining. The only exception is if you cancel within 14 days of your initial purchase — Chegg offers a 14-day money-back may provide on new subscriptions, though this applies only to your first subscription or if you've been away for at least 180 days.

If you believe you're may have access to to a refund under the 14-day window, contact Chegg support with your order confirmation and explain your situation. They'll review your account and process a refund if you may have access to.

Preventing unwanted charges after cancellation

After you cancel, check your bank or credit card statement for the next two billing cycles to make sure no charges appear. Cancellations usually process immediately, but occasionally a charge goes through if the system hasn't fully updated. If you see a charge after cancellation, contact your bank first to dispute it, then reach out to Chegg support with proof of the charge and your cancellation confirmation.

To avoid confusion, take a screenshot of your cancellation confirmation page or save any confirmation email Chegg sends. This gives you proof of the date and time you canceled if you need to dispute a charge later.

Frequently Asked Questions

Can I get a refund if I cancel in the middle of my billing cycle?

No, Chegg does not refund unused time after cancellation. The only exception is if you cancel within 14 days of your initial purchase. If you fall outside that window, your subscription ends immediately but you forfeit any remaining balance.

What's the difference between canceling and turning off auto-renewal?

Canceling ends your access right away. Turning off auto-renewal keeps your access active until your current billing period ends, then stops the subscription automatically. Choose auto-renewal if you want to use Chegg through the end of the month or year you already paid for.

Will I lose my saved notes and study materials after I cancel?

Your saved notes stay in your account, but you can't view them without an active subscription. If you need to keep them, download or screenshot them before you cancel.

How long does it take for Chegg to process a cancellation?

Cancellations through your account settings take effect immediately. If you cancel through customer service, it may take one to two business days for the cancellation to process, though access usually stops right away.

Can I cancel and restart my subscription later?

Yes. You can log back into your account anytime and restart your subscription. Restarting is treated as a new subscription, so you may see a promotional offer if you've been inactive for several months.