Cancel Amazon Prime Video through your account settings
To stop your Amazon Prime Video subscription, sign into your Amazon account on a web browser or the Prime Video app, go to Account & Settings, select Memberships and Subscriptions, find Prime Video, and choose Cancel Membership. Amazon will ask you to confirm and may offer you a discount to stay — you can decline and proceed with cancellation. Your access ends at the end of your current billing period, not immediately.
If you subscribed through a third-party service like Apple, Google Play, or Roku, you cannot cancel through Amazon. Instead, you must cancel through the platform where you signed up. Amazon's system will tell you which one if you go to Memberships and Subscriptions and see a note like "Managed by Apple" or "Managed by Google Play."
The cancellation takes effect right away in your account, but you keep access until your paid period ends. If you paid for a full year, you do not get a refund for unused months — your subscription simply stops renewing after that date.
Key Takeaways
- Cancel through your Amazon account settings under Memberships and Subscriptions, not through customer service.
- If you subscribed through Apple, Google Play, Roku, or another third-party app, you must cancel there instead of on Amazon.
- Your access continues until the end of your current billing period; cancellation does not cut off your service immediately.
- Amazon does not refund unused time on annual subscriptions, though monthly subscriptions stop charging after you cancel.
- You can resubscribe at any time after cancellation without penalty.
How to find your subscription method if you are unsure
Log into your Amazon account and go to Account & Settings (or Your Account on mobile). Select Memberships and Subscriptions. Look at the Prime Video line — if it says "Managed by [platform name]," that is where you subscribed and where you must cancel.
Common third-party platforms include Apple (iTunes or App Store), Google Play, Amazon Alexa devices, Roku, Samsung TV, or LG TV. Each one has its own cancellation process. If you see no note next to Prime Video, you subscribed directly through Amazon and can cancel in your Amazon account.
Cancel a third-party Prime Video subscription
Through Apple: On an iPhone, iPad, or Mac, open Settings (or System Preferences on Mac), tap [Your Name], select Subscriptions, find Prime Video, and tap Cancel Subscription. On a web browser, go to appleid.apple.com, sign in, select Subscriptions, find Prime Video, and click Cancel.
Through Google Play: On an Android phone or tablet, open the Google Play app, tap your profile icon, select Subscriptions, find Prime Video, and tap Cancel Subscription. On a web browser, go to play.google.com/store, sign in, tap your profile icon, select Subscriptions, find Prime Video, and click Cancel.
Through Roku: On your Roku device, go to Home, select Subscriptions, find Prime Video, and choose Manage Subscription or Cancel. If you cannot find it there, sign into your Roku account on roku.com, go to Subscriptions, and cancel from your account page.
Through Samsung or LG TV: Open the Prime Video app on your TV, go to Settings or Account, select Manage Subscription, and choose Cancel. If that option is not available, you may have subscribed through a different platform — check your email receipts to confirm.
What happens after you cancel
Once you cancel, your Prime Video membership stops renewing on your next billing date. You keep full access to all content until that date arrives. After your access ends, you can no longer stream shows or movies, but your watchlist and viewing history remain saved in your account if you resubscribe later.
If you cancel a monthly subscription, you are charged nothing after cancellation. If you cancel an annual subscription, you do not receive a refund for the remaining months — your subscription simply expires on the anniversary of your purchase date. Some third-party platforms (like Apple) have different refund policies, so check their terms if you subscribed through them.
Pause instead of cancel if you want to return later
Amazon does not offer a formal pause feature for Prime Video, but you can cancel and resubscribe whenever you want without losing your account or history. There is no penalty for cancelling and coming back — you can sign up again the next day if you choose.
If you want to keep your membership active but reduce spending, consider whether you use other Prime benefits like free shipping or Prime Music. If you subscribed to Prime Video as an add-on to a full Amazon Prime membership, cancelling Prime Video alone keeps your Prime shipping active.
Frequently Asked Questions
Will I lose my watchlist and recommendations if I cancel?
No. Your watchlist, viewing history, and personalized recommendations stay in your account. If you resubscribe later, everything is still there. You simply cannot stream content while your subscription is inactive.
Can I get a refund if I cancel mid-month or mid-year?
Amazon does not refund unused time on subscriptions. If you paid for a full year and cancel after two months, you lose the remaining ten months. Monthly subscriptions stop charging after you cancel, so you only pay for the month you used.
What if I subscribed to Prime Video as part of Amazon Prime?
If you have a full Amazon Prime membership (which includes free shipping, Prime Music, and Prime Video), cancelling Prime Video alone is not possible — you would have to cancel your entire Prime membership. If you only want to stop streaming, you can simply not use the service and let your Prime membership continue.
Do I need to contact customer service to cancel?
No. You can cancel entirely through your account settings without speaking to anyone. Amazon's website and app both have self-service cancellation. If you run into a technical problem, customer service can help, but the standard process is self-service.
Can I cancel on the Prime Video app?
Yes, on both iPhone and Android. Open the app, tap your profile icon, go to Account or Settings, select Memberships and Subscriptions, find Prime Video, and tap Cancel Membership. The process is the same as on a web browser.