Cancel Amazon Prime through your account settings
You can cancel Amazon Prime directly from your Amazon account on any device with internet access. Log in to Amazon.com, go to Your Account, then select Prime Membership. From there, choose Manage Membership and look for the option to end your membership. Amazon will show you the date your current billing period ends and confirm the cancellation before it takes effect.
The process takes about two minutes. You do not need to call anyone or speak to customer service unless something goes wrong during the online cancellation. If you cannot find the Prime Membership section, search for "cancel Prime" in the Amazon help center — the link changes occasionally but the help pages stay current.
Amazon will ask why you are canceling. You can skip this question or answer it; your response does not affect whether the cancellation goes through. After you confirm, you will receive an email with a cancellation confirmation number. Save this email in case you need to reference it later.
Key Takeaways
- You can cancel Prime anytime through Your Account > Prime Membership > Manage Membership on Amazon.com.
- Your membership stays active until the end of your current billing period, even after you cancel.
- If you cancel within a few days of being charged, you may be able to request a refund for that charge.
- Canceling Prime does not delete your Amazon account or affect your ability to shop on Amazon.
- You can restart Prime at any time by going back to the Prime Membership page and selecting the option to rejoin.
What happens to your membership after you cancel
When you cancel, your Prime membership does not end immediately. Instead, it continues until the end of your current billing cycle. If you were charged on the 15th of the month and you cancel on the 20th, you keep Prime benefits through the end of that month. Amazon will not charge you again after that date.
During the time between cancellation and the end of your billing period, you still have access to Prime Video, Prime shipping, and all other Prime benefits. You can watch shows, order items with two-day shipping, and use any other feature you had before. Nothing changes until your membership actually expires.
Getting a refund if you just paid
If you were charged for Prime within the last few days and want your money back, you can request a refund through the same account settings. Go to Your Account > Prime Membership and look for an option to request a refund. Amazon typically offers refunds if you cancel within a short window after being charged — usually three to five days, though this varies.
You can also contact Amazon customer service by phone or chat if you want to ask about a refund before canceling. Have your billing date and the amount you were charged ready. Amazon does not always grant refunds, but they will consider your request if you are within the refund window.
Canceling Prime on a phone or tablet
The steps are the same on the Amazon mobile app as they are on a computer. Open the app, tap the menu icon (three horizontal lines), scroll down to Your Account, then tap Prime Membership. From there, select Manage Membership and follow the prompts to cancel.
If the app does not show a Prime Membership option, open a web browser instead and go to Amazon.com. The website version always has the full account settings, whereas the app sometimes hides certain options depending on your device type.
Canceling a Prime membership linked to a family account
If someone else in your household pays for Prime and added you as a family member, you cannot cancel the main membership yourself. You can only remove yourself from the family account. Go to Your Account > Prime Membership > Manage Membership and look for an option to leave the family account or remove yourself.
If you are the person who pays for Prime and want to cancel the entire membership, follow the standard cancellation steps. All family members will lose access to Prime benefits when the membership ends. If you want to keep Prime but remove a specific family member, that option is also in the Manage Membership section.
What to do if cancellation does not go through
Occasionally the online cancellation process fails or does not complete. If you see an error message or the cancellation does not appear to have worked, try again in a different web browser or on a different device. Clear your browser cache and cookies, then log back in to your Amazon account.
If the problem persists, contact Amazon customer service. You can reach them through the Amazon website by going to Help > Contact Us and choosing phone, chat, or email. Have your Amazon account email address and the date you attempted to cancel ready. Customer service can cancel the membership for you if the online system is not working.
Restarting Prime after cancellation
If you change your mind after canceling, you can restart Prime at any time. Go back to the Prime Membership page and select the option to rejoin. You will be charged for a new membership period starting from the day you restart, not from when your previous membership ended.
Amazon sometimes offers discounted restart rates or promotional pricing for people who have canceled before. Check the Prime Membership page to see what offer is available when you rejoin. You do not have to wait any specific amount of time after canceling to restart — you can do it the same day if you want.
Frequently Asked Questions
Will canceling Prime affect my Amazon account or my orders?
No. Canceling Prime only ends your membership benefits. Your Amazon account stays active, your order history remains, and you can still shop on Amazon. You will just pay regular shipping rates instead of getting Prime shipping on may be able to access items.
Can I cancel Prime if I have an active Prime Video subscription?
Yes. Prime Video is included with Prime membership, so canceling Prime will end your access to Prime Video. If you want to keep Prime Video but not the full Prime membership, you can purchase a standalone Prime Video subscription separately through Amazon.
What if I was charged for Prime but do not remember signing up?
Contact Amazon customer service right away. Explain that you did not authorize the charge. Amazon can review your account and may refund the charge. In the meantime, you can cancel the membership through your account settings to prevent future charges.
Does canceling Prime cancel my Amazon Music or Kindle Unlimited subscription?
No. Prime Music and Kindle Unlimited are separate subscriptions from Prime membership. Canceling Prime does not affect them. You would need to cancel those separately if you want to stop paying for them.
How long does it take for the cancellation to show up in my account?
The cancellation takes effect immediately in your account settings, and you will receive a confirmation email within a few minutes. However, your membership benefits continue until the end of your current billing period. You may see the cancellation reflected in your billing history within 24 hours.