How to stop an Adam and Eve order before or after it ships

Adam and Eve is an online retailer that sells adult products and ships orders in unmarked packaging. If you need to stop an order, your options depend on whether the order has already left the warehouse. Orders placed online can usually be cancelled within a short window — typically a few hours to one business day — before the item ships. Once a package leaves the warehouse, you will need to refuse delivery or contact the company to arrange a return.

The company does not publish a specific cancellation deadline on its website, so the sooner you act after placing an order, the better your chances of stopping it before it processes. If you cannot reach customer service in time, refusing the package at your door is a straightforward way to prevent delivery.

Key Takeaways

  • Contact Adam and Eve customer service by phone or live chat as soon as you decide to cancel, since orders can ship within hours of placement.
  • If the order has already shipped, you can refuse delivery when the package arrives, and it will be returned to the sender automatically.
  • Refunds are typically processed within 5 to 10 business days after the company receives a cancelled or returned order.
  • Keep your order number handy when you contact customer service, as they will need it to locate your order in their system.

Cancelling before the order ships

The fastest way to cancel is to contact Adam and Eve customer service directly by phone or through their website's live chat feature. Call their customer service line during business hours — the number is listed on your order confirmation email or on the company's website. Have your order number ready when you call; the representative will look up the order and tell you whether it has already been processed for shipment.

If the order has not yet shipped, the representative can cancel it immediately and confirm the cancellation in writing via email. Ask for a cancellation confirmation number so you have proof of the cancellation. This confirmation will be important if there is any delay in the refund appearing in your account.

What happens if the order has already shipped

Once an order leaves the Adam and Eve warehouse, you cannot cancel it through customer service. Instead, you can refuse delivery when the package arrives at your address. When a delivery driver brings the package to your door, simply tell them you refuse to accept it. The driver will mark the package as refused, and it will be returned to Adam and Eve at no cost to you.

You can also contact the shipping carrier directly — Adam and Eve typically uses USPS, UPS, or FedEx — and request that they refuse the delivery on your behalf. Provide the tracking number from your order confirmation email. The carrier will attempt to return the package, though the process may take longer than refusing it in person.

How refunds work after cancellation

If you cancel before the order ships, the refund is usually processed within 5 to 10 business days. The money will go back to the original payment method you used — credit card, debit card, or PayPal account. Check your bank or card statement after 10 business days; if the refund has not appeared, contact customer service with your cancellation confirmation number.

If you refused delivery after the package shipped, the return process takes longer. Once Adam and Eve receives the returned package, they inspect it and process the refund, which can take 2 to 3 weeks total. Again, the refund goes to your original payment method.

Contacting Adam and Eve customer service

Adam and Eve offers customer service through multiple channels. You can reach them by phone during their posted business hours, through live chat on their website, or by email. The phone number and chat link are available on their homepage and in your order confirmation email. Response times vary; phone and live chat are faster than email, especially if you are trying to cancel before an order ships.

When you contact them, have the following information ready: your order number, the email address associated with your account, and the reason for cancellation (though they do not require you to explain). Customer service representatives handle cancellations routinely and do not ask questions about why you want to cancel.

Preventing unwanted charges in the future

Adam and Eve offers subscription services and auto-replenishment options for certain products. If you signed up for a recurring order by mistake, you can cancel the subscription through your account settings on their website. Log in, go to your account or subscription section, and look for an option to manage or cancel recurring orders. You can also call customer service to cancel a subscription.

If you used a credit or debit card to place the order and want to prevent future charges, you can also contact your bank or card issuer and ask them to block future transactions from Adam and Eve. This is a last resort and should only be used if you cannot reach the company directly.

Frequently Asked Questions

How long do I have to cancel an Adam and Eve order?

There is no published cancellation window, but orders can ship within hours of placement. Contact customer service immediately after placing an order if you want to cancel. Once the order ships, you can only refuse delivery.

Will I be charged a restocking fee if I cancel or return an order?

Adam and Eve does not charge restocking fees for cancelled orders or refused deliveries. However, if you receive an order and then return it after opening the package, their return policy may apply different terms depending on the product type.

Can I cancel an order placed through a third-party website or app?

If you placed the order through a reseller or marketplace rather than directly through Adam and Eve's website, contact that seller first. They may handle cancellations differently than Adam and Eve does. If they cannot help, reach out to Adam and Eve with your order number.

What if I refuse delivery but the package is left at my door anyway?

If a package is left despite your refusal, contact the shipping carrier with your tracking number and report that you refused delivery. You can also contact Adam and Eve customer service to report the issue and request a refund. Keep the unopened package until the matter is resolved.

How do I know if my cancellation went through?

After cancelling by phone or chat, ask the representative for a confirmation number and request an email confirmation. Check your email inbox and spam folder for the confirmation message. If you do not receive it within a few hours, call back to verify the cancellation was processed.