Contact Anytime Fitness directly by phone, email, or in person at your home club
Anytime Fitness does not have a single national cancellation process. Each club is independently owned, so the steps and requirements depend on which location you joined. The fastest way to cancel is to call or visit the specific club where you signed up — not a different Anytime Fitness location, even if it's closer to you now.
Start by finding your home club's phone number. Look at your membership card, your welcome email, or search "Anytime Fitness" plus your city name online. Call during business hours and ask to speak with someone who handles membership cancellations. Have your membership number ready — it's on your card or in any email from the club.
If you prefer not to call, you can visit in person or send an email to the club's general inbox. In-person cancellation is often fastest because the staff member can process it immediately. Email works but may take several days for a response, and you'll need to follow up to confirm the cancellation went through.
Key Takeaways
- You must contact your home club directly — the one where you originally signed up — because Anytime Fitness clubs are independently owned and operated.
- Call during business hours with your membership number ready, or visit in person to cancel on the spot.
- Most clubs require written notice, either by email or a signed cancellation form, so ask what documentation they need before you leave.
- Check your membership agreement for any early termination fees or notice periods that may apply to your specific contract.
- Request written confirmation of your cancellation and the date it takes effect, and keep that confirmation until your final charge appears on your statement.
What to bring or have ready when you cancel
Bring your membership card or have your membership number available. The club will use this to pull up your account and confirm your identity. If you're cancelling by phone or email, you may also need to provide your date of birth or the phone number associated with the account.
Ask the staff member whether the club requires a signed cancellation form. Some locations will process a cancellation over the phone, but others require you to sign a form in person or submit one by mail. If they ask you to mail a form, request that they email it to you first so you know exactly what to sign and where to send it.
If you have any outstanding balance on your account — for example, a personal training package you haven't used or a freeze fee — ask about that before you cancel. Some clubs will refund unused portions; others will not. Get the answer in writing if possible.
Understand your contract terms before you cancel
Your membership agreement may include an early termination fee if you cancel before a certain date. This is common with annual contracts or promotional rates. The fee amount varies by club and by the type of membership you purchased. Check your welcome paperwork or ask the club to review your contract terms over the phone.
Some clubs require 30 days' written notice before a cancellation takes effect. This means if you notify them on the 15th of the month, your membership may not end until the 15th of the following month, and you could be charged for that extra period. Ask specifically: "When will my cancellation take effect, and will I be charged after that date?"
If you signed up during a promotional period — for example, "$10 a month for the first three months" — the contract may lock you into a longer term at a higher rate after the promotion ends. Cancelling during that locked-in period often triggers a fee. Review what you actually signed before you call.
What happens after you submit your cancellation
The club should provide you with a cancellation date — the day your membership officially ends and charges stop. Write this date down. Your final charge may appear on your credit card or bank account a few days after the cancellation date, depending on your billing cycle. Do not assume the cancellation failed if you see one more charge; that is usually the final billing cycle processing.
If you see a charge after your stated cancellation date, contact the club immediately with your cancellation confirmation. Keep any email or receipt showing the cancellation date and who processed it. If the club does not respond or continues to charge you, contact your credit card company or bank and dispute the charge as unauthorized.
Some clubs take longer to process cancellations than others. If you do not receive written confirmation within a week, follow up by phone or email. Do not assume silence means the cancellation went through.
If your club is unresponsive or refuses to cancel
If you have made a good-faith effort to cancel — called multiple times, visited in person, or sent emails — and the club is not responding, document every attempt. Save emails, note the dates and times you called, and keep any receipts or confirmations you received.
Contact your credit card company or bank and report the charge as a billing dispute. Explain that you requested cancellation and the merchant is not honoring it. Provide your documentation. Your card issuer can reverse the charges and investigate on your behalf.
You can also file a complaint with your state's attorney general office or consumer protection agency. Many states have specific rules about gym membership cancellations, and a formal complaint may prompt the club to respond. Search "[your state] attorney general" plus "consumer complaints" to find the right office.
Cancellation by mail if you cannot reach your club
If phone and email are not working, send a certified letter to your home club's address. Include your membership number, full name, date of birth, and a clear statement that you are requesting cancellation effective immediately or on a specific date. Ask for confirmation of receipt. Certified mail creates a paper trail if you later need to dispute charges.
Address the letter to the club manager or membership department. You can find the club's mailing address on its website or by calling directory assistance. Send it certified mail with return receipt so you have proof it arrived.
Even after sending certified mail, continue to monitor your account for charges. If the club does not respond within two weeks, follow the credit card dispute process described above.
Frequently Asked Questions
Can I cancel my Anytime Fitness membership online?
Most Anytime Fitness clubs do not offer online cancellation because each location is independently owned. You must contact your home club directly by phone, email, or in person. Some clubs may have a member portal where you can submit a cancellation request, but you should confirm by phone that it was received and processed.
Will I be charged if I cancel mid-month?
That depends on your contract and the club's billing cycle. Some clubs charge through the end of the month you cancel in; others charge only through your cancellation date. Ask the staff member: "If I cancel on [date], when will my last charge be?" Get the answer in writing.
What if I have a freeze on my membership instead of cancelling?
A freeze temporarily pauses your membership without cancelling it. Freezes usually last 30 to 90 days and may have a small fee. If you think you might return to the gym later, a freeze is cheaper than cancelling and rejoining. Ask your club about freeze options and how long you can freeze for.
Do I need to return my key fob or membership card?
Most clubs will ask you to return your key fob or card when you cancel. Some clubs do not require it, but returning it prevents accidental charges if the card is used again. Ask whether return is required and, if so, whether you can mail it or must return it in person.
What if I moved and cannot visit my home club in person?
Call your home club and explain that you have moved. Ask whether they will accept a cancellation by phone, email, or certified mail. If they require a signed form, request that they email it to you. You can sign it, scan it, and email it back, or print it, sign it, and mail it certified. Document everything you send.