Where to find the Denver Housing Authority login page

The Denver Housing Authority (DHA) runs its online portal at www.denverhousing.org. To log in, look for the "Resident Portal" or "Online Services" link on the homepage — it is usually in the upper right corner or under a "Residents" menu. The portal lets you view your lease, pay rent, submit maintenance requests, and check your account balance without calling or visiting an office.

If you cannot find the login link on the main page, scroll to the footer and look for "Resident Services" or "My Account". Some browsers cache old versions of websites, so if the link still does not appear, try clearing your browser cache or opening the site in a private/incognito window.

Key Takeaways

  • The Denver Housing Authority resident portal is accessed through www.denverhousing.org, and you will need your lease number and a password to log in.
  • If you have never logged in before, you must create an account first using your lease number and email address.
  • The portal lets you pay rent, request repairs, view your lease terms, and check account history without visiting an office.
  • If you forget your password, use the "Forgot Password" link on the login page — DHA will send a reset link to your registered email address.
  • If you do not have internet access or cannot create an account online, you can visit a DHA office in person or call their main line to ask for help.

Creating a new account if you have never logged in

When you first move into a DHA property, you will not have an account yet. To create one, go to the login page and look for a "Create Account" or "New User" button. You will need your lease number (found on your lease agreement) and an email address you check regularly.

DHA will send a verification email to the address you provide. Open that email and click the link inside to confirm your account. After that, you can set a password and log in. The whole process usually takes a few minutes, though the verification email can take up to an hour to arrive.

If you do not receive the verification email, check your spam or junk folder — sometimes it lands there by mistake. If it still does not show up after an hour, contact DHA directly at their main office number to confirm your email address is correct in their system.

What you can and cannot do in the resident portal

Once you are logged in, the portal shows your rent balance, lease end date, and any outstanding charges. You can pay your rent online using a bank account or debit card, though DHA may charge a small processing fee depending on your payment method. You can also submit maintenance requests for broken appliances, plumbing issues, or other repairs — DHA will assign a work order number and you can track its status.

The portal does not let you change your lease terms, request a lease renewal, or appeal a rent increase. Those actions require you to contact DHA directly by phone or in person. If you need to discuss your lease, your rent amount, or a dispute with DHA, you will need to speak with a housing specialist at one of their offices.

Resetting a forgotten password

On the login page, click "Forgot Password" or a similar link. Enter the email address you used when you created your account. DHA will send a password reset link to that email — check your inbox and spam folder. Click the link in the email and follow the steps to create a new password.

The reset link usually works for 24 hours. If you wait longer than that, you will need to request a new one. Make sure your new password is at least 8 characters long and includes a mix of letters, numbers, and symbols — DHA's system will tell you if it does not meet their requirements.

If you cannot log in or do not have internet access

If you have tried resetting your password and still cannot log in, or if you get an error message, contact DHA's main office. They can look up your account, confirm your information, and either reset your password for you or help you create a new account. You can also visit a DHA office in person with your lease and a photo ID — staff there can help you set up your account on a computer in the office.

If you do not have internet access at home, you can use a computer at a public library, community center, or DHA office to log in and pay rent or submit a maintenance request. DHA also accepts rent payments by mail, phone, or in person at their offices, so you have options even if you do not use the online portal.

Common login problems and how to fix them

If you see a message saying "Invalid username or password," double-check that you are using the email address you registered with, not your lease number. Passwords are case-sensitive, so make sure Caps Lock is off. If you are still stuck, use the "Forgot Password" link to reset it.

If the page will not load at all, try a different web browser — sometimes older browsers do not work well with DHA's site. If the site loads but you get an error after you enter your information, it may be a temporary problem on DHA's end. Wait a few minutes and try again. If the problem continues for more than an hour, call DHA to report it.

If you see a message that your account is locked, it usually means you entered the wrong password too many times. DHA locks accounts temporarily for security. Wait 15 to 30 minutes and try again, or call DHA to unlock it when ready.

Frequently Asked Questions

Do I have to use the online portal to pay rent?

No. You can pay rent by mail, by phone, in person at a DHA office, or through automatic bank transfer. The portal is an option for people who prefer to pay online, but it is not required. Ask DHA which payment methods they accept and whether any have lower fees.

Is my information safe when I log into the DHA portal?

DHA uses encryption to protect your login information and account details. Do not share your password with anyone, and always log out when you are done — especially if you are using a shared computer at a library or office. Never enter your password on a link sent to you in an email unless you clicked the link yourself from DHA's official website.

What if I move out of my DHA apartment?

Your account will remain in the system for a period of time after you move, usually so DHA can process your final rent payment and security deposit return. After that, your access may be disabled. If you need to check something after you have moved, contact DHA directly.

Can I use the portal to request a reasonable accommodation?

The portal is mainly for rent payment and maintenance requests. For a reasonable accommodation request under fair housing law, contact DHA's office directly by phone or in person. These requests need to be documented formally, and DHA will guide you through the process.

What should I do if I see charges on my account that I do not recognize?

Log into the portal and take a screenshot of the charge, including the date and amount. Then call DHA to ask what it is for. It may be a late fee, a utility charge, or a maintenance cost you were not aware of. DHA can explain it and tell you whether you owe it or if there was an error.