The Dallas Housing Authority portal login is at dallashousing.org, and you'll need your lease number and date of birth to sign in

The Dallas Housing Authority (DHA) runs its online portal through their main website. To log in, go to dallashousing.org and look for the resident portal or online services section. You will need two pieces of information: your lease number (found on your lease agreement) and your date of birth. If you have not yet created an account, you can register on the same page using those details.

The portal lets you view your lease, check your account balance, submit maintenance requests, and pay rent online. Some residents can also update their household information or request lease modifications through the portal, though complex changes may still require a phone call or in-person visit to a DHA office.

Key Takeaways

  • Visit dallashousing.org and use your lease number and date of birth to log into the resident portal.
  • You can pay rent, view your account, and request repairs online once you are logged in.
  • If you forget your password, use the "Forgot Password" link on the login page to reset it by email.
  • If you do not have internet access, you can call the DHA at 214-671-3600 to handle account matters by phone.

What you need before you log in

Gather your lease number and date of birth before you attempt to log in. Your lease number appears on the first page of your lease agreement, usually near the top. If you cannot find your lease, call the DHA at 214-671-3600 and a staff member can give you the number over the phone.

If you have never created a portal account before, you will register using those same two pieces of information. The system will send a confirmation email to the address you provide. Check your spam folder if you do not see it within a few minutes.

Steps to create a new account

Go to dallashousing.org and select the option to create a new resident account. Enter your lease number, date of birth, and a valid email address. Create a password that is at least eight characters long and includes a number or symbol. The system will send you a confirmation email — click the link in that email to set up your account.

Once your account is active, you can log in using your email address and password. If you do not receive a confirmation email within 10 minutes, check your spam folder or try registering again with a different email address. If the problem continues, call 214-671-3600 and ask for help creating your account.

What to do if you forget your password

On the login page, click "Forgot Password" and enter the email address associated with your account. The DHA will send you a link to reset your password. Click that link and create a new password. The reset link expires after 24 hours, so complete the process the same day you request it.

If you do not receive the password reset email, check your spam folder. If it is not there, try the "Forgot Password" process again or call 214-671-3600 to reset your password by phone.

Common reasons you cannot log in

The most common login problems are a typo in your lease number or date of birth, or using the wrong email address. Double-check that you are entering your date of birth in the format the system expects — usually MM/DD/YYYY. If you are copying and pasting your lease number, make sure there are no extra spaces at the beginning or end.

If you have tried multiple times and still cannot log in, your account may be locked for security reasons. Wait 30 minutes and try again, or call 214-671-3600 and ask a staff member to unlock your account or verify your information over the phone.

What you can do once you are logged in

The portal shows your current lease, rent balance, and payment history. You can pay your rent using a debit card, credit card, or bank transfer. You can also submit maintenance requests for repairs needed in your unit — describe the problem and upload a photo if possible. The DHA will assign a work order number and you can track the status of your request online.

Some residents can update their household information, such as adding or removing a household member, through the portal. If the option is not available to you, or if you need to make a change that is not offered online, call 214-671-3600 or visit a DHA office in person. Complex changes like lease modifications or income recertifications usually require a phone call or appointment.

If you do not have internet access

You do not need to use the online portal. Call the Dallas Housing Authority at 214-671-3600 during business hours (usually Monday through Friday, 8 a.m. to 5 p.m.) and a staff member can help you pay rent, check your balance, submit a maintenance request, or handle other account matters over the phone. You can also visit a DHA office in person — the main office is at 1999 Bryan Street, Dallas, TX 75201.

If you call and wait times are long, try calling early in the morning or later in the afternoon. You can also ask if the DHA offers phone appointments, which let you schedule a specific time to speak with someone rather than waiting in a queue.

Frequently Asked Questions

Is the Dallas Housing Authority portal find?

Yes. The portal uses encryption to protect your personal information and account details. Never share your password with anyone, and always log out when you are finished, especially if you are using a shared computer. If you think someone has accessed your account without permission, change your password when ready and call 214-671-3600.

Can I pay my rent through the portal with a money order or check?

No. The online portal accepts debit cards, credit cards, and bank transfers only. If you prefer to pay by money order or check, you can mail your payment to the DHA or drop it off in person at their office. Include your lease number on the payment so it is credited to the correct account.

How long does it take for a maintenance request to be completed?

That depends on the type of repair. Emergency repairs (no heat, no water, safety hazards) are usually addressed within 24 to 48 hours. Non-emergency repairs may take one to two weeks. Once you submit a request through the portal, you will receive a work order number and can check the status online.

What if I registered but never received a confirmation email?

Check your spam or junk folder first. If the email is not there, wait a few minutes and try registering again with the same information. If you still do not receive it, call 214-671-3600 and ask staff to resend the confirmation or create your account manually.

Can I update my household information online?

Some changes, like updating your phone number or email, may be available in the portal. Larger changes, such as adding a household member or reporting a change in income, usually require a phone call or in-person appointment. Log in and check your account settings, or call 214-671-3600 to ask what changes you can make online.