How to order a new debit card from Chase
You can order a new Chase debit card through your online account, by phone, or in person at a branch. The fastest route is usually online through Chase.com or the Chase Mobile app — you'll see the option under your card settings, and a replacement card typically arrives within 7 to 10 business days. If you need a card sooner, call Chase customer service at the number on the back of your current card or visit a local branch to ask about expedited shipping, which may cost extra.
When you order online, Chase will ask whether you want a replacement for a lost or damaged card, or simply a new card. The reason matters because if your card was lost or stolen, Chase may deactivate your current card immediately to prevent fraud. If you're just getting a new card for wear or personal preference, your old card typically stays active until the new one arrives and you activate it.
You'll need your Chase username and password to order through the app or website. If you can't access your online account, a branch representative or phone agent can process the order with your Social Security number and other identifying information.
Key Takeaways
- Order a replacement debit card online through Chase.com or the mobile app, by calling the number on your current card, or by visiting a branch in person.
- Standard replacement cards arrive in 7 to 10 business days; expedited options may be available for an additional fee.
- If your card was lost or stolen, tell Chase immediately so they can block it and prevent unauthorized charges.
- Your new card will have a different card number, so update any automatic payments or subscriptions that use your old card number.
What happens to your old card when you order a new one
If you reported your card lost or stolen, Chase deactivates it right away — you won't be able to use it for purchases or withdrawals. If you're ordering a replacement for damage or routine reasons, your old card stays active until you activate the new one. This gives you time to receive the new card without losing access to your account.
Once your new card arrives, you'll need to activate it before you can use it. Chase sends activation instructions with the card, and you can activate through the app, website, or by calling the number on the back of the new card. After activation, your old card is automatically deactivated.
Updating automatic payments and subscriptions
Your new debit card will have a different card number, even though it's tied to the same checking account. Any recurring charges — subscriptions, gym memberships, utility bills, or loan payments — that are set up with your old card number will fail once the old card is deactivated. You need to update these before or shortly after your new card arrives.
Log into each service or account that charges your card and update the card number to your new one. If you're unsure which services use your card, check your Chase transaction history for recurring charges. Updating these takes a few minutes per service and prevents missed payments or service interruptions.
Expedited card delivery and rush options
Standard replacement cards take 7 to 10 business days. If you need a card faster, ask Chase about expedited or rush delivery when you order — these options may be available for an additional fee, often $15 to $25 depending on how quickly you need it. Some branches can issue a temporary card on the spot if you visit in person, though this is less common and depends on your branch's capabilities.
If your card was lost or stolen and you need cash immediately, you can withdraw from an ATM using your PIN, visit a branch for a cash advance, or use mobile payment options like Apple Pay or Google Pay if you've already set those up with your Chase account.
Ordering a card for a joint account holder
If you have a joint checking account, each account holder can order their own debit card. You can only order a card for yourself through your own online login. If someone else on the account needs a card, they must order it using their own username and password, or they can visit a branch with their ID and ask a representative to process the order.
Both cards are tied to the same checking account, so they draw from the same funds. If one card is lost or stolen, only that card is deactivated — the other cardholder's card remains active.
What to do if your card is lost or stolen
Call Chase immediately using the number on your statement or online account — do not wait. Chase can deactivate your card within minutes, which stops anyone from using it. Report the loss or theft through the app, website, or by phone; all three methods work equally well for blocking the card.
After you report it, Chase will send you a replacement card at no charge. Review your recent transactions for any unauthorized charges. If you see fraud, Chase has a dispute process; contact them to report it and they will investigate. Federal law limits your liability for unauthorized charges, but reporting quickly protects you.
Frequently Asked Questions
How much does a replacement debit card cost?
Standard replacement cards are free. Expedited or rush delivery options may charge $15 to $25 depending on how fast you need the card. If your card was lost or stolen, the replacement is always free.
Can I pick up a new debit card at a Chase branch instead of waiting for it to arrive?
Some branches can issue a temporary card or expedited card on the spot, but this varies by location. Call your local branch or visit in person to ask. If they can't issue one immediately, they can usually process a rush order that arrives in 2 to 3 business days.
What if I never received my replacement card?
Contact Chase through the app, website, or phone. They can check the delivery status and reorder if needed. If the card was lost in the mail, Chase will send another one at no charge. In the meantime, you can use your old card if it's still active, or ask about a temporary card.
Do I need to update my PIN when I get a new card?
No. Your PIN stays the same with your new card — it's tied to your account, not the physical card. You can change your PIN anytime through the app or at an ATM if you want to.
Can I order multiple replacement cards at once?
If you have multiple accounts with Chase, you can order a replacement for each account separately. If you need multiple cards for the same account, contact a branch or call customer service to discuss your situation.