You can change your Chase address online, by phone, or in person at a branch

The fastest way is through your Chase online account or mobile app — you can update it in minutes without calling or visiting a branch. If you prefer to speak with someone, Chase customer service can change it over the phone, or you can walk into any Chase branch with a valid ID. The method you choose depends on what's convenient for you; all three routes update the same account records.

Your address appears on statements, tax documents, and account confirmations. Updating it matters because Chase uses it to verify your identity for certain transactions, and mail sent to an old address won't reach you. If you've moved recently or are planning to move, changing it before the move date prevents mail delays.

Key Takeaways

  • The online or mobile app method takes five minutes and requires only your login credentials and new address.
  • Phone updates require your account number and a form of ID verification, and the change typically takes effect within one to two business days.
  • In-branch updates happen immediately when you show a valid ID, and a teller can confirm the change on the spot.
  • You may need to update your address separately for different account types if you hold multiple products with Chase.

Updating your address online or through the mobile app

Log into your Chase account at chase.com or open the Chase Mobile app. Navigate to your account settings — this is usually found under a profile icon or menu labeled "Settings" or "Account." Look for an option that says "Personal Information," "Profile," or "Address," depending on which platform you're using.

Select the option to edit or change your address. Enter your new street address, city, state, and ZIP code. Review the information for accuracy before confirming the change. Chase will show you a confirmation message on screen; take a screenshot or note the confirmation number if one appears. The change usually takes effect immediately in your online account, though it may take one to two business days to appear on statements and official documents.

Changing your address by phone

Call Chase customer service at the number on the back of your debit or credit card. Have your account number and a government-issued ID ready — the representative will ask you to verify your identity before making any changes. Tell them you need to update the address on your account and provide your new address clearly, including the ZIP code.

The representative will confirm the new address back to you before finalizing the change. Ask them to provide a confirmation number and note the date and time of the call. The address change typically takes one to two business days to process. If you have multiple Chase accounts, ask whether the change applies to all of them or only the one you called about.

Updating your address in person at a Chase branch

Visit any Chase branch location with a valid government-issued ID — a driver's license, passport, or state ID card all work. Tell a teller that you need to update the address on your account. Provide your new address and let them verify your identity by checking your ID.

The teller will update your account in their system and can show you the change on screen before you leave. This method is the fastest for seeing the change take effect immediately. If you have multiple accounts, the teller can update all of them at once if you ask.

What happens if you have multiple Chase accounts

If you hold a checking account, savings account, credit card, and other products with Chase, the address change may apply to all of them at once, or it may only update the account you specifically changed. When you update online, the system typically applies the change to your primary account and linked accounts automatically. When you call or visit a branch, ask the representative to confirm whether the change covers all your accounts or just one.

If you want to be certain, ask the representative to list all your accounts and confirm the address for each one before you leave. This prevents confusion later if statements arrive at different addresses or if Chase has different addresses on file for different products.

Updating your mailing address for statements and mail

Your account address and your mailing address can sometimes be different — for example, you might receive mail at a PO box while your legal address is your home. When you update your address through the methods above, you're changing your account address, which is what appears on tax documents and official records.

If you want statements and other mail to go to a different address, ask the representative (whether online, by phone, or in person) whether Chase allows a separate mailing address. Some account types do; others don't. If it's available for your account, you can usually set it in the same settings area where you update your primary address, or the representative can set it for you.

Timing and when the change takes effect

Online and mobile app changes show up in your account immediately, but may take one to two business days to appear on printed statements and official documents. Phone and branch changes also typically take one to two business days to fully process across all Chase systems. If you need the address changed urgently — for example, because you're moving and need to receive a time-sensitive document — visit a branch in person so you can confirm it's been updated before you leave.

If you don't see the change reflected after three business days, call Chase customer service to confirm it went through. Keep any confirmation numbers or dates from your update so you can reference them if you need to follow up.

Frequently Asked Questions

Do I need to update my address if I'm moving temporarily?

If you're moving for a short time and plan to return to your original address, you can update it temporarily and change it back later. However, if the move is permanent, update it now so your account reflects your current residence. Chase uses your address for identity verification, so keeping it current matters for security.

What if I don't have a government-issued ID to update my address in person?

You can update your address online or by phone without visiting a branch. Online updates require only your login credentials. Phone updates require identity verification, which can include other documents like a utility bill or recent statement, so call and ask what forms of ID the representative will accept.

Will changing my address affect my credit score or account standing?

No. Updating your address is a routine account maintenance task and does not affect your credit score, account status, or any other aspect of your banking relationship with Chase. It's simply updating your contact information.

Can I change my address for just one of my Chase credit cards?

When you update your address through Chase's system, it typically applies to all linked accounts. If you want different addresses for different cards, call Chase customer service to ask if that's possible for your specific accounts — some account types allow it, others don't.

How long does it take for Chase to send mail to my new address after I update it?

Once the address change takes effect (usually one to two business days), new statements and mail will go to your new address. Existing mail that was already processed may still go to your old address, so contact Chase if you don't receive expected documents within a week of the change.