You can change your address with Chase through their website, mobile app, phone, or in person at a branch
Chase lets you update your mailing address and billing address through multiple channels. The fastest way is online or through the Chase mobile app, where the change takes effect immediately for most account types. If you prefer to speak with someone, you can call Chase customer service or visit a branch in person. Your address change applies to all Chase accounts linked to your Social Security number unless you specify otherwise.
The reason to update promptly: Chase sends statements, tax documents, and account notices to your registered address. If mail goes to an old address, you might miss important information about your account, fraud alerts, or changes to your account terms.
Key Takeaways
- Online and mobile app changes process immediately, while phone and branch changes may take one to three business days.
- You can update your mailing address and billing address separately if they differ.
- Chase will send a confirmation to both your old and new address as proof of the change.
- If you have multiple Chase accounts, the address change applies to all of them unless you request otherwise.
Changing your address online or in the Chase app
Log into your Chase account on chase.com or open the Chase mobile app. Go to Settings (usually a gear icon), then select "Profile" or "Personal Information." Look for "Address" or "Mailing Address" and click Edit. Enter your new address, confirm it matches what you want, and submit.
The system will ask whether this is your mailing address, billing address, or both. If your mailing address and billing address are different, you can update them separately. After you submit, the change is live in Chase's system right away. You'll receive a confirmation email, and Chase will mail a separate confirmation letter to both your old and new address within five to seven business days.
Changing your address by phone
Call Chase customer service at the number on the back of your debit or credit card. Have your account number and Social Security number ready. Tell the representative you want to update your address, and they will ask for your new address and confirm your identity.
Phone changes typically take one to three business days to appear in Chase's system. You'll receive a confirmation email and a confirmation letter in the mail. If you're updating multiple accounts, confirm with the representative that the change applies to all of them or specify which accounts you want changed.
Changing your address at a Chase branch
Visit any Chase branch with a valid photo ID and your account number or the card itself. Tell a banker you need to update your address. They will verify your identity, update the address in their system, and give you a receipt showing the change was submitted.
Branch changes typically process within one to three business days. You'll still receive confirmation by email and mail. This method works well if you want to handle other account matters at the same time, such as updating contact information or discussing account options.
What happens if you don't update your address
Chase will continue sending statements, tax forms (like 1099s), and account notices to your old address. If you've moved and don't update Chase, you risk missing fraud alerts, changes to your account terms, or notices about suspicious activity. Tax documents sent to the wrong address can also complicate your filing.
If you realize mail has been going to an old address, contact Chase right away to update it and ask them to resend any recent statements or documents to your new address. Some documents, like tax forms, may need to be requested separately.
Updating your address for specific account types
For checking and savings accounts, the process above applies directly. For credit cards, you can update the billing address the same way, though some cards let you set a different mailing address for statements if you prefer.
If you have a Chase business account, the process is similar but you may need to update both your personal address and the business address separately. Business accounts sometimes require a representative to verify the change. Call the business banking line on your business card or visit a branch that handles business accounts.
Timing and what to expect after you change your address
Online and app changes are instant. Phone and branch changes take one to three business days. During this window, Chase may still send some mail to your old address if it was already in the mail queue.
You'll receive two confirmations: an email (usually within hours for online changes, within one business day for phone or branch changes) and a physical letter mailed to both your old and new address. Keep the confirmation letter as proof of the change. If you need to dispute a charge or report fraud, having proof that you updated your address on a specific date can be helpful.
Frequently Asked Questions
Do I need to update my address with Chase if I only moved temporarily?
If you're moving back within a few months, you can update your address now and change it back later. However, if you're gone for an extended period and want statements to reach you, update it to your temporary address. You can always change it back when you return.
Can I update my address for just one of my Chase accounts?
Yes. When you update online or by phone, you can specify which accounts the change applies to. If you want different addresses for different accounts, tell the representative or select that option in the app. However, Chase typically links all accounts under your Social Security number, so the default is to update all of them.
What if I'm not sure whether my address updated successfully?
Log back into your Chase account and check your profile settings to confirm the new address appears. You can also call customer service and ask them to read back the address on file. The confirmation letter in the mail is also proof the change went through.
Will changing my address affect my credit score or account status?
No. Updating your address is a routine account maintenance task and does not affect your credit score, account standing, or any of your account benefits. It's purely administrative.
How long does Chase keep my old address on file?
Chase replaces your old address with the new one immediately in their active system. However, for record-keeping and fraud prevention, they may retain the old address in their historical records. This does not affect you or your account.