You can change your address with Chase through their website, mobile app, phone, or by visiting a branch in person

Chase lets you update your mailing address and billing address through multiple channels. The fastest route is usually the Chase mobile app or website if you have online access set up. If you prefer to speak with someone or don't have online banking, calling Chase or walking into a branch works just as well. The address change typically takes effect within one to three business days, though some services like statements or cards may take longer to reflect the change.

Your mailing address and billing address can be different — your mailing address is where Chase sends statements and notices, while your billing address is tied to your account for verification purposes. You'll want to update both if either one has changed, because updating only one can cause mail delays or payment issues.

Key Takeaways

  • The Chase mobile app and website are the fastest ways to change your address if you already have online banking set up.
  • You can call Chase customer service at the number on the back of your card, or visit a local branch with a photo ID to update your address in person.
  • Address changes usually take one to three business days to process, but replacement cards or updated statements may take longer to arrive.
  • If you have multiple Chase accounts, you may need to update the address on each one separately depending on how they're linked.

Changing your address online through Chase.com or the mobile app

Log into your Chase account on chase.com or open the Chase mobile app. Go to the settings or profile section — this is usually found in the menu or under your account name. Look for an option labeled "Profile," "Account Settings," or "Personal Information." Select the address field and enter your new address.

Chase will ask you to confirm the change before it's saved. Once you submit, you should see a confirmation message on screen. The change is usually live within a few hours for online purposes, but mailed statements and notices may still take several days to reflect the new address. If you have trouble finding the address settings, the Chase mobile app has a search function where you can type "change address" and it will walk you through the steps.

Calling Chase to update your address over the phone

Find the phone number on the back of your Chase card or on your most recent statement. When you call, have your account number and a form of identification ready — Chase will ask you to verify who you are before making changes. Tell the representative you need to update your mailing address and billing address.

The representative will confirm your new address and read it back to you to make sure it's correct. Ask them to note in your account that you've requested the change, and ask how long it will take for statements and cards to start going to the new address. Some representatives can also flag your account so that replacement cards are sent to your new address automatically if you've recently moved.

Updating your address at a Chase branch

Visit any Chase branch location with a photo ID and your account number or a recent statement. Tell the banker or teller that you need to update your address. They'll pull up your account, confirm your identity, and make the change on the spot. This is the best option if you want to handle it face-to-face or if you're not comfortable with online or phone banking.

Branch staff can also order replacement cards to your new address if needed, and they can answer questions about whether other services (like direct deposits or automatic payments) need address updates too. If you're not sure which Chase branch is closest to you, use the branch locator on chase.com.

What happens after you change your address

Once your address is updated, Chase will start sending new mail to the new location. Statements, notices, and tax documents typically begin arriving at your new address within five to seven business days. If you've ordered a replacement debit card or credit card, it will be mailed to your new address — this usually takes seven to ten business days from the time you request it.

If you have automatic bill payments or direct deposits set up, those are not affected by an address change — they continue to work as normal because they're tied to your account number, not your mailing address. However, if you receive paper notices about those transactions, those notices will now go to your new address.

Updating address for multiple Chase accounts

If you have more than one Chase account — for example, a checking account and a savings account, or accounts you share with someone else — you may need to update the address on each one separately. When you change the address through online banking or by phone, ask the representative whether the change applies to all your accounts or just the one you're working on.

Some linked accounts (like a checking and savings account under the same ownership) may update together, while others won't. If you have a joint account, changing the address may affect mail sent to both account holders, so coordinate with the other person on the account if needed.

Changing your address if you've moved internationally

If you're moving outside the United States, call Chase directly to discuss your options. Chase can update your address to an international location, but some services — like receiving physical cards or statements by mail — may not be available depending on the country. International address changes sometimes require additional verification or documentation.

Ask Chase whether they can continue to serve your account from your new country, and whether you'll need to set up online banking or paperless statements to stay connected to your account. Some customers moving abroad find it easier to keep a U.S. address on file (like a family member's address) for mail purposes while using online banking for account access.

Frequently Asked Questions

How long does it take for my address change to show up on statements?

Address changes usually take effect within one to three business days for online purposes, but your next mailed statement may still go to your old address if it was already in the mail queue. Statements typically begin arriving at your new address within five to seven business days after the change is processed.

Do I need to update my address if I'm just moving temporarily?

If you're moving temporarily, you can update your address with Chase, but consider whether you want mail going to the temporary location or staying at your permanent address. You can always change it back later, or ask Chase if they offer a temporary address hold option for short-term moves.

What if I change my address but my card still arrives at the old address?

If a replacement card was ordered before you updated your address, it may have already been printed and mailed to your old address. Contact Chase to confirm when the card was ordered and whether it can be stopped or redirected. For future card orders, verify the address in your account before requesting a replacement.

Can I change my address without logging into online banking?

Yes. You can call the number on the back of your card or visit a Chase branch in person with your ID. Both options let you update your address without needing online banking access. A branch visit is often fastest if you need the change done immediately.