Ticketmaster's refund policy depends on the event, the venue, and the ticket seller — not on Ticketmaster alone

Ticketmaster itself does not set refund rules. The artist, promoter, or venue decides whether tickets are refundable, and Ticketmaster processes that decision. Most tickets sold through Ticketmaster are non-refundable by default. If a refund is available, it usually appears as an option in your account before you buy. If you do not see a refund option at checkout, the ticket is almost certainly final sale.

The main exceptions are when the event is cancelled, postponed, or significantly changed — or when Ticketmaster or the seller made an error in your order. In those cases, you may be may have access to to a refund even if the ticket was marked non-refundable at purchase.

Key Takeaways

  • Most Ticketmaster tickets are non-refundable unless the refund option was shown and selected at checkout.
  • Cancelled or postponed events usually trigger automatic refunds, though some venues offer credits or rescheduled dates instead.
  • You must contact Ticketmaster's customer service within a set window — usually 30 days of the event date — to request a refund for a cancelled show.
  • Refunds for errors or fraud go through Ticketmaster's support team, not the venue, and can take two to four weeks to process.
  • Resold tickets carry the refund terms of the original seller, which may differ from the primary market.

How to check if your ticket is refundable

Log into your Ticketmaster account and go to "My Events" or "My Tickets." Click on the event and look for a refund option or a note about the refund policy. If you see "Refundable" or a refund button, you can request one. If you see "Non-refundable" or no refund option appears, the ticket is final sale under normal circumstances.

If you bought the ticket through a reseller (StubHub, SeatGeek, Vivid Seats, or another secondary market), the refund policy belongs to that reseller, not Ticketmaster. Check that platform's terms instead. Secondary market tickets are often non-refundable or have stricter windows than primary Ticketmaster sales.

Refunds when an event is cancelled or postponed

When an event is cancelled outright, Ticketmaster typically issues a refund automatically to your original payment method. This can take five to ten business days. You do not need to request it — the system processes it on its own once the cancellation is confirmed.

Postponements are more complicated. If an event is rescheduled to a new date, most promoters and venues do not issue refunds; they expect you to attend the new show or resell your ticket. Some venues offer a one-time window to request a refund after a postponement is announced, usually 30 days. Check your email from Ticketmaster or the venue for that deadline. If you miss it, you are typically stuck with the ticket or must resell it.

A few artists or venues offer a credit toward future purchases instead of a cash refund. If that option is presented, you can usually choose between the credit and a refund, but read the terms carefully — some credits expire.

Refunds for significant changes to the event

If the artist, date, time, or venue changes substantially after you bought the ticket, you may be may have access to to a refund even if the ticket was non-refundable. "Substantial" is defined by the promoter and Ticketmaster, and it is not always clear-cut. A venue change to another city usually qualifies. A change of opening acts usually does not.

If you believe a change qualifies, contact Ticketmaster customer service within 30 days of the change announcement. Provide your order number and explain why the change affects your ability to attend. Ticketmaster will review it, but there is no may provide they will approve the refund. Document everything in writing — emails are better than phone calls for this reason.

How to request a refund from Ticketmaster

Go to Ticketmaster.com, click "Help" at the bottom, and select "Contact Us." You can chat with a representative, call their phone line, or submit a written request. Have your order number and email address ready. Explain why you are requesting the refund — cancelled event, significant change, or error — and include any supporting details.

Phone wait times are often long, especially near event dates. The chat option is usually faster. If you use chat or email, keep a copy of the conversation for your records. Ticketmaster aims to respond within 24 to 48 hours, though refund processing itself takes two to four weeks once approved.

If your refund is denied and you believe it should have been approved, ask to escalate to a supervisor. Ticketmaster has an appeals process, but it is informal and not may provide to overturn the first decision.

Refunds for billing errors and fraud

If you were charged twice, charged the wrong amount, or did not authorize the purchase, contact Ticketmaster immediately. These cases are handled separately from event-based refunds and may move faster. Ticketmaster can issue a refund directly or work with your credit card company to reverse the charge.

If you used a credit card and Ticketmaster refuses to refund a fraudulent charge, you can dispute it with your card issuer. Most credit card companies will reverse unauthorized charges within 30 to 60 days, though they may require you to file a formal dispute. Debit card disputes take longer and are less likely to succeed, so contact Ticketmaster first if you used a debit card.

What happens if you resell a refundable ticket

If you resell a ticket through Ticketmaster's resale platform or a secondary market, the buyer inherits the refund terms you had. If your ticket was refundable, the buyer can usually request a refund under the same conditions. If your ticket was non-refundable, the buyer cannot request one either — unless the event is cancelled or significantly changed.

Some secondary markets (like StubHub) add their own refund policies on top of the original ticket terms. Read the fine print when you list the ticket and when you buy one, because the reseller's policy may be stricter than Ticketmaster's.

Frequently Asked Questions

Can I get a refund if I just changed my mind about going?

No, not through Ticketmaster. If the ticket was non-refundable at purchase, changing your mind does not create a refund right. Your only option is to resell the ticket through Ticketmaster's resale platform or a secondary market like StubHub or Vivid Seats. You may recover some or all of your money depending on demand.

How long does a Ticketmaster refund take?

Once approved, refunds take two to four weeks to appear in your original payment method. If you paid by credit card, the refund shows as a credit to that card. If you paid by debit card or bank transfer, it may take longer because those methods process differently. Contact your bank if a refund does not appear after four weeks.

What if the event is rescheduled and I cannot attend the new date?

Most venues do not refund rescheduled events automatically. You usually have 30 days after the reschedule announcement to request a refund. Check your email from Ticketmaster or the venue for the deadline and instructions. If you miss the window, reselling is your main option.

Can I get a refund if I bought from a reseller like StubHub?

Reseller refund policies vary. StubHub, SeatGeek, and Vivid Seats each have their own terms, which may be stricter than Ticketmaster's. Check the reseller's policy before you buy. If the event is cancelled, the reseller usually processes the refund, not Ticketmaster, so contact them first.

What if Ticketmaster denies my refund request?

Ask Ticketmaster to escalate your case to a supervisor and explain why you believe the refund should be approved. If they still refuse and you used a credit card, you can dispute the original charge with your card issuer. Keep all emails and documentation from Ticketmaster for the dispute.