How to Cancel a Roku Subscription

You can cancel a Roku subscription through your Roku account settings on any device — a TV, phone, tablet, or computer. The process takes about two minutes and stops future charges immediately. Roku does not refund money for the current billing period, but your access continues until that period ends.

The exact steps depend on whether you subscribed through Roku directly or through another service like Apple, Google Play, or Amazon. If you subscribed through a third-party platform, you must cancel through that platform, not through Roku itself.

Key Takeaways

  • Cancellations made through Roku's website or app take effect immediately and stop future charges on your next billing date.
  • If you subscribed through Apple, Google Play, Amazon, or another platform, you must cancel through that platform's settings, not Roku.
  • Roku does not issue refunds for the current billing period, but your subscription remains active until that period ends.
  • You can resubscribe to the same channel at any time without penalty or loss of saved preferences.

Cancel a Subscription on a Roku TV or Device

On a Roku TV or streaming device, go to Home, then select Subscriptions or Manage subscriptions. The exact menu name varies by Roku model and software version. Highlight the subscription you want to cancel and press OK or Select. Choose Cancel subscription and confirm.

After you confirm, Roku displays a cancellation confirmation on screen. Write down the confirmation number if you need a record. Your subscription stops charging on the next billing date, but you keep access to the channel for the remainder of your current billing period.

Cancel Through the Roku Website or Mobile App

Log into your Roku account at my.roku.com on a computer, or open the Roku app on your phone or tablet. Go to Account or Settings, then select Subscriptions. Find the subscription you want to cancel and click or tap Cancel. Confirm the cancellation when prompted.

This method works the same way as canceling on a Roku device. The subscription stops charging on your next billing date, and you retain access until the current period ends. You can cancel from any device — you do not have to use the same device where you subscribed.

Cancel a Subscription Purchased Through Apple, Google, or Amazon

If you subscribed through Apple App Store, Google Play, Amazon Prime Video Channels, or another third-party platform, you must cancel through that platform's settings. Canceling through Roku will not work because Roku does not manage the billing.

For Apple: Open Settings on your iPhone, iPad, or Mac, go to your name at the top, select Subscriptions, find the Roku channel, and tap Cancel Subscription. For Google Play: Open Google Play on your phone or at play.google.com, go to your account, select Subscriptions, find the channel, and tap Cancel subscription. For Amazon: Go to your Amazon account, select Prime Video Channels, find the channel, and click Cancel Channel.

What Happens After You Cancel

Your subscription stops charging on the next billing date. You keep access to the channel for the rest of your current billing period — if you cancel on the 15th and your billing date is the 20th, you can still watch until the 20th. After that date, the channel becomes locked and you see a message asking you to subscribe again.

Canceling does not delete your account, saved shows, watchlist, or preferences. If you resubscribe later, those items remain. There is no penalty for canceling and resubscribing, and Roku does not charge a cancellation fee.

If You Do Not See Your Subscription Listed

If you cannot find a subscription in your Roku account, it may be billed through a third-party platform. Check your email for receipts from Apple, Google, Amazon, or another service to confirm where the charge originates. The receipt will show which platform to use for cancellation.

If you see a charge on your credit card or bank statement but cannot locate the subscription anywhere, contact Roku support at support.roku.com or your third-party platform's support team. Provide them with the charge date and amount, and they can help you locate the subscription or dispute the charge if it is unauthorized.

Frequently Asked Questions

Will I get a refund if I cancel mid-billing period?

No. Roku and most third-party platforms do not refund unused time within a billing period. You keep access until the end of that period, but no money is returned. If you believe a charge was made in error, contact the platform's support team to request a refund.

Can I pause a subscription instead of canceling?

Roku does not offer a pause feature. Your only options are to keep the subscription active or cancel it. If you want to stop charges temporarily, you must cancel and resubscribe later.

What if I cancel but the charge still appears on my next bill?

Contact the platform where you subscribed — Roku, Apple, Google, or Amazon — within a few days of the unexpected charge. Provide your confirmation number from the cancellation and the charge date. They can investigate and issue a refund if the cancellation did not process correctly.

Do I lose my saved shows and watchlist when I cancel?

No. Your account, watchlist, and viewing history remain saved. If you resubscribe to the same channel later, everything is still there. You can pick up where you left off.