How to Cancel Your Poly AI PC Subscription

How to cancel Poly AI on your computer

To cancel your Poly AI PC subscription, log into your account on the Poly AI website, go to your account settings or billing section, and look for a "Cancel Subscription" or "Manage Subscription" button. The exact location depends on whether you subscribed directly through Poly AI's website or through a third-party platform like Apple, Google, or your credit card company. If you subscribed through a third party, you must cancel through that same platform, not through Poly AI itself.

Before you cancel, check your billing date. Most subscriptions charge on a set day each month. If you cancel immediately after being charged, you have already paid for that billing period and will keep access until the next charge date would have occurred. Canceling a few days before your next billing date means you will not be charged again. Keep your confirmation email after cancellation. It shows the date your access ends and serves as proof if you are charged again by mistake.

Key Takeaways

Log into your Poly AI account and find the subscription or billing settings to locate the cancel option.
If you subscribed through Apple, Google, or another third party, you must cancel through that platform's settings, not through Poly AI.
Canceling does not refund the current billing period, but stops future charges from going through.
Save your cancellation confirmation email as proof that your subscription ended on a specific date.
If you are charged after canceling, contact Poly AI support with your confirmation email to request a refund.

Canceling a subscription you bought directly from Poly AI

Go to the Poly AI website and sign into your account using your email and password. Once logged in, look for a menu option labeled "Account," "Settings," "Billing," or "Subscription." The exact name varies, but it is usually in the top right corner or in a dropdown menu under your profile picture. Click on that menu and find the option to manage or view your subscription.

You should see your current plan, the amount you pay, and the date you were last charged. Below that information, there will be a button or link to cancel. Click it. Poly AI will usually ask you why you are canceling and may offer a discount to keep you as a customer. You can skip this step and proceed to cancel anyway. After you confirm the cancellation, Poly AI will send a confirmation email to the address on your account. This email will state the exact date your access ends. Your subscription will not renew after that date, and you will not be charged again.

Canceling a subscription through Apple, Google, or another platform

If you subscribed to Poly AI through the Apple App Store, Google Play Store, Amazon, or another third-party platform, you cannot cancel through Poly AI's website. You must cancel through the platform where you made the purchase. After you cancel through the platform, you will receive a confirmation from that platform (Apple, Google, Amazon, etc.), not from Poly AI. Keep this confirmation. Your access will end on the date stated in the confirmation, and you will not be charged again.

On Apple devices: Open the Settings app, tap your name at the top, select "Subscriptions," find Poly AI in the list, and tap "Cancel Subscription." On a Mac, open the App Store, click your account icon in the top right, select "Account Settings," go to "Subscriptions," find Poly AI, and click "Manage" then "Cancel."

On Android or Google Play: Open the Google Play Store app, tap your profile icon in the top right, select "Payments and subscriptions," tap "Subscriptions," find Poly AI, and tap "Cancel subscription."

On Amazon: Go to your Amazon account, select "Login & security," scroll to "Login," and look for "Manage your subscriptions." Find Poly AI and select "Cancel subscription."

What happens after you cancel

Once your cancellation is confirmed, you can continue using Poly AI until the end of your current billing period. For example, if you were charged on the 15th of the month and you cancel on the 20th, you keep access until the 15th of the next month. After that date, your account will be downgraded to a free version if one exists, or you will lose access entirely.

Any content, conversations, or data you created while subscribed may or may not be saved after your access ends. This depends on Poly AI's policy. Before you cancel, download or save anything you want to keep. If you are unsure what will happen to your data, contact Poly AI support before you cancel.

If you are charged after canceling

If Poly AI or the third-party platform charges you after your cancellation date, contact Poly AI support immediately with your cancellation confirmation email. Include the date you canceled, the date you were charged, and the amount. Poly AI should issue a refund within 5 to 10 business days, though this varies. Keep records of all emails and confirmations.

If you subscribed through Apple, Google, or Amazon and were charged after canceling through that platform, contact that platform's customer support first. They handle the refund, not Poly AI. Provide them with your cancellation confirmation and the charge you want refunded. If a refund does not arrive within the timeframe Poly AI or the platform gives you, follow up with another message and reference your previous request.

Restarting your subscription later

If you cancel and later decide you want Poly AI again, you can resubscribe through the same method you originally used. If you canceled through Poly AI's website, you can log back in and choose a plan. If you canceled through Apple, Google, or Amazon, go back to that platform and select Poly AI's subscription again.

Your old account and any saved data may or may not be available depending on Poly AI's retention policy. Contact support if you want to know whether your previous account can be recovered before you resubscribe.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of a billing period?

No. Most subscriptions do not refund the current billing period. You keep access until the end of that period, but you will not be charged again after it ends. If you were overcharged or charged after your cancellation date, you can request a refund from Poly AI or the platform you subscribed through.

How do I cancel if I forgot my password?

Use the "Forgot Password" link on the Poly AI login page to reset it. You will receive an email with a reset link. If you subscribed through Apple, Google, or Amazon, you can cancel through those platforms without logging into Poly AI.

Can I pause my subscription instead of canceling?

Some subscription services offer a pause option that temporarily stops charges without canceling. Check your account settings to see if Poly AI offers this. If not, you will need to cancel and resubscribe later if you want to use it again.

What if I subscribed through multiple platforms?

You must cancel each subscription separately through the platform where you made the purchase. If you subscribed through both Poly AI's website and Apple, for example, cancel through Poly AI's website and then through Apple's settings. Check your billing history to see all active subscriptions.

How long does it take for my subscription to fully cancel?

Cancellation is usually instant. You will receive a confirmation email right away, and your access will end on the date stated in that email. You will not be charged again after you cancel, even if it takes a few days for the confirmation to arrive in your inbox.

This guide is for general information only and is not medical, financial, legal, or other professional advice. For decisions specific to your situation, consult a qualified professional. See our Editorial Policy.