How to cancel a Roku subscription

You can cancel most Roku subscriptions directly through your Roku account settings on any device — phone, computer, or the Roku player itself. The process takes about two minutes and stops future charges immediately. Cancellation is permanent unless you resubscribe later, and you lose access to that channel's content right away, though you keep any content you purchased outright.

The exact steps depend on whether you subscribed through Roku directly or through a third-party service like Apple, Amazon, or Google Play. If you subscribed through Roku's own system, you cancel in your Roku account. If you subscribed through another platform, you must cancel through that platform instead — Roku cannot cancel subscriptions you bought elsewhere.

Key Takeaways

  • Subscriptions bought through Roku.com or your Roku device are cancelled in your Roku account settings under "Manage subscriptions".
  • Subscriptions bought through Apple, Amazon, Google Play, or another third party must be cancelled through that service, not through Roku.
  • Cancellation stops charges immediately, but you lose access to the channel's content as soon as you cancel.
  • If you cancel and then resubscribe within a short window, some services may restore your previous settings or watchlist.

Cancel a subscription through your Roku account

If you subscribed to a channel directly through Roku — either on the Roku device itself or through Roku.com — you cancel it in your Roku account settings. Log in to your Roku account on any web browser, go to Manage account, then select Manage subscriptions. You will see a list of all active subscriptions tied to that account.

Find the subscription you want to cancel and select the option to cancel or remove it. Roku will ask you to confirm the cancellation. Once you confirm, the subscription ends immediately and you will no longer be charged. You lose access to that channel's content right away, though you can resubscribe at any time.

If you prefer to cancel on your Roku device itself, go to Home, select the channel you want to cancel, press the Options button (the star or asterisk icon on your remote), and look for a Manage subscription or Cancel subscription option. Not all channels offer this on-device option, so the web method is more reliable.

Cancel a subscription bought through Apple, Amazon, or Google

If you subscribed to a Roku channel through Apple TV Channels, Amazon Prime Video Channels, or Google Play, you must cancel through that service. Roku cannot cancel these subscriptions for you because you are not paying Roku — you are paying Apple, Amazon, or Google, and they handle the billing.

To cancel an Apple subscription, open the Apple TV app on any Apple device, go to Account, select Subscriptions, find the channel, and tap Cancel Subscription. For Amazon Prime Video Channels, log into your Amazon account on a web browser, go to Your Account, select Prime Video, then Manage Prime Video Channels, and cancel from there. For Google Play, open Google Play on your phone or computer, go to Subscriptions, select the channel, and tap Cancel subscription.

Cancellation through these platforms takes effect immediately, just as it does with Roku direct subscriptions. You will not be charged again, and you lose access to the channel's content right away.

What happens after you cancel

Once you cancel, your access to that channel ends immediately. You cannot watch any of the channel's content, even if you were in the middle of watching something. Any content you purchased outright (rather than accessed through the subscription) remains yours, but subscription-based content does not.

If you resubscribe to the same channel later, your watchlist, bookmarks, and viewing history may or may not be restored depending on how long you were unsubscribed and how that channel stores data. Some channels restore everything within a few weeks; others do not restore anything. There is no way to know in advance, so do not count on your history being there if you plan to resubscribe.

If you cannot find the subscription to cancel

If you do not see a subscription listed in your Roku account but you are still being charged, the subscription may be tied to a different Roku account or a different payment method. Check whether you have more than one Roku account — some people create separate accounts for different family members or devices.

If you subscribed through a third-party service (Apple, Amazon, Google, or another app), it will not show up in your Roku account settings at all. You must cancel it through that service. Log into your Apple, Amazon, or Google account and check their subscription lists.

If you still cannot locate the charge, check your credit card or bank statement for the exact name of the company billing you. Search that name in your Roku account, Apple account, Amazon account, and Google account. If the charge is coming from a service you do not recognize, contact your bank or credit card company and ask them to identify the merchant.

Preventing accidental recharges

Some channels offer free trials that convert to paid subscriptions automatically. If you do not want to be charged after the trial ends, cancel before the trial period expires. Roku and third-party services send reminder emails before the charge happens, but these emails can end up in spam or go unread.

If you were charged after a free trial ended and you did not intend to subscribe, contact the channel's customer service or your payment provider. Many services will refund a single accidental charge if you ask within a few days, though there is no may provide. Do not wait — the longer you wait, the less likely a refund becomes.

Frequently Asked Questions

Will I get a refund if I cancel in the middle of a billing cycle?

Most Roku subscriptions and third-party services do not refund partial months. You lose access immediately upon cancellation, but you are not charged again. If you were charged for a full month and cancel the same day, contact the channel's customer service and ask — some will refund if the charge was recent, but it is not may provide.

Can I pause a subscription instead of cancelling it?

Roku subscriptions cannot be paused. You either keep the subscription active or cancel it. If you want to stop being charged but think you might return, cancelling and resubscribing later is your only option. Some third-party services like Apple or Amazon may offer pause options, so check their subscription settings.

What if I cancel but the channel keeps charging me?

Contact the channel's customer service immediately with proof of cancellation (a screenshot of your account settings showing the subscription is gone). If they do not refund the charge within a few days, contact your bank or credit card company and dispute the charge. Keep records of all cancellation attempts and communications.

Do I lose my saved shows and watchlist when I cancel?

You lose access to subscription content immediately, but any shows you purchased outright stay in your library. Watchlists and viewing history may or may not be restored if you resubscribe later — it depends on the channel and how long you were unsubscribed. There is no way to preserve this data before cancelling.