Cancel Dropbox through your account settings

Log into your Dropbox account on the web, go to your avatar in the top right corner, and select Settings. Click the Billing tab on the left side. Under your plan name, you will see a Change plan button. Click it, then select Downgrade at the bottom of the page. Dropbox will walk you through the downgrade process and ask you to confirm.

When you downgrade, your paid plan ends immediately. Your account converts to Dropbox Basic (the free tier), which gives you 2 GB of storage. You keep access to your files, but if you are storing more than 2 GB, you will not be able to upload new files or sync changes until you delete files or upgrade again.

Dropbox does not refund unused portions of monthly subscriptions. If you paid for a full month and cancel mid-month, that money is gone. Annual plans sometimes have different refund terms depending on when you cancel — check your original receipt or contact Dropbox support to ask about your specific subscription.

Key Takeaways

  • You cancel through Settings > Billing > Change plan > Downgrade on the Dropbox website; there is no phone number to call.
  • Your paid plan stops immediately when you downgrade, and your account becomes Dropbox Basic with 2 GB of free storage.
  • Monthly subscriptions are not refunded if you cancel partway through the billing cycle.
  • If you have more than 2 GB of files, you cannot upload or sync new changes after downgrading until you delete files or pay for a plan again.
  • Annual subscriptions may have different refund policies — contact Dropbox support to ask about your specific plan.

What happens to your files after you downgrade

Your files do not disappear when you cancel. They stay in your Dropbox account as long as you keep the free Basic plan active. You can view, download, and share files normally. The only restriction is that you cannot upload new files or sync changes from your devices if your total storage exceeds 2 GB.

If you want to keep all your files and continue syncing, you have two options: delete files to get under 2 GB, or upgrade to a paid plan again. Dropbox will remind you of this limit when you try to upload or sync, so you will not lose work by accident.

Downgrading versus deleting your account entirely

Downgrading to the free plan keeps your account and files intact. If you want to remove your account completely and delete all your files permanently, that is a separate process. Go to Settings > Account, scroll to the bottom, and click Delete your account. Dropbox will ask you to confirm and warn you that this action cannot be undone.

Most people downgrade instead of deleting because they want to keep their files or may return to a paid plan later. Delete your account only if you are certain you will not need Dropbox again and do not want your files stored there anymore.

Canceling a family or team plan

If you are on a Dropbox Family plan, only the account owner can cancel the subscription. The owner goes to Settings > Billing > Change plan > Downgrade. When the plan ends, all family members lose their paid storage, but each person keeps a free Basic account with their own files.

For Dropbox Business or team plans, the admin or account owner cancels through the team admin panel, not personal settings. The process is similar — go to Billing and select the option to downgrade or cancel the team plan. Team members will be notified when the plan ends.

If you cannot find the downgrade button

Some older accounts or accounts with special pricing may not show a Downgrade button. If you see only Change plan with no downgrade option, contact Dropbox support through the Help Center on the Dropbox website. They can cancel your subscription manually and explain any special terms on your account.

You can also reach Dropbox support by clicking the question mark icon in the bottom right corner of your account settings page. Select Contact us and describe your issue. Response times vary, but Dropbox typically replies within one business day.

Frequently Asked Questions

Can I cancel my Dropbox subscription and get a refund?

Monthly subscriptions do not refund unused time. Annual plans may have refund options depending on how long you have had the plan — contact Dropbox support with your receipt to ask. Some credit card companies or payment services offer purchase protection that might cover it, but that is between you and your card issuer, not Dropbox.

What if I cancel and then want to upgrade again later?

You can upgrade back to a paid plan anytime by going to Settings > Billing > Change plan and selecting the plan you want. Your files will still be there, and you will regain full upload and sync access immediately after you pay. Dropbox does not charge a penalty for canceling and restarting.

Will my files be deleted if I downgrade to the free plan?

No. Your files stay in your account. You just cannot upload new files or sync changes if you are over 2 GB of storage. Once you delete files to get under the limit, or upgrade again, syncing works normally.

Do I need to uninstall Dropbox from my computer to cancel?

No. Canceling your subscription through the website stops your paid plan, but the Dropbox app stays on your computer. It will continue to sync files as long as you are under 2 GB. You can uninstall the app anytime, but it is not required to cancel your subscription.