How to cancel Chegg

You can cancel your Chegg subscription through your account settings on the Chegg website or mobile app. Log in, go to your account or subscription settings, find the active subscription, and select the cancel option. Chegg will ask you to confirm the cancellation and may offer you a discount to stay — you can decline and proceed with canceling. Your access ends at the end of your current billing period, not immediately.

If you subscribed through the Apple App Store or Google Play Store instead of directly through Chegg, you must cancel through that platform's subscription settings, not through Chegg itself. Canceling in the wrong place won't stop your charges.

Key Takeaways

  • Direct Chegg subscriptions cancel through your account settings on the website or app; app-based subscriptions cancel through Apple or Google settings.
  • Your access continues until the end of your current billing cycle, even after you cancel.
  • Chegg may offer a discount code when you try to cancel — this is optional, and you can decline and proceed with canceling anyway.
  • Keep your cancellation confirmation email as proof in case charges continue after your billing period ends.

Canceling a subscription you bought directly from Chegg

Go to the Chegg website and sign in to your account. Click on your profile icon or account menu (usually in the top right corner), then select "Account Settings" or "Subscription" — the exact wording varies depending on whether you're on desktop or mobile.

Find the section showing your active subscription. It will display your plan type, the amount you're charged, and when your next billing date is. Click "Cancel Subscription" or a similar button next to your plan. Chegg will show you a confirmation screen that may include a discount offer to keep your subscription. You can accept the offer or ignore it and click the button to confirm cancellation. After you confirm, Chegg sends a cancellation confirmation email to the address on your account.

Canceling a subscription through Apple or Google

If you subscribed to Chegg through the Apple App Store, open the App Store app on your iPhone or iPad. Tap your profile icon in the top right, then tap "Subscriptions." Find Chegg in the list, tap it, and select "Cancel Subscription." Apple will ask you to confirm; tap again to complete the cancellation.

If you subscribed through Google Play, open the Google Play app on your Android device. Tap your profile icon, then tap "Payments and subscriptions" and "Subscriptions." Find Chegg, tap it, and select "Cancel subscription." Confirm when prompted. Both platforms send a confirmation email after you cancel.

What happens after you cancel

Your Chegg account and access to textbooks, study guides, and other features remain active through the end of your current billing period. If your next charge date is in two weeks, you have access for those two weeks. After that date passes, your account loses access and you cannot view or download materials.

Chegg does not refund charges for the current billing period, even if you cancel on the first day. If you were charged and then canceled, that charge covers your access through the end of that period.

If charges continue after cancellation

Check your cancellation confirmation email to verify the date your subscription was supposed to end. If you see a charge after that date, log into your account and check whether the subscription is still listed as active. Sometimes a cancellation doesn't process correctly.

Contact Chegg's customer service with your confirmation email and the unexpected charge. Chegg's support team can see the cancellation in their system and issue a refund if the charge occurred after your access should have ended. Keep the confirmation email and any screenshots of the charge for reference.

Avoiding accidental reactivation

After you cancel, do not click "Reactivate" or "Resume" if you see those options in your account. Some users accidentally reactivate their subscription while looking at their account settings. If you see a reactivation offer and don't want it, simply close the page or app.

If you plan to use Chegg again in the future, you can always start a new subscription later. There is no penalty for canceling and resubscribing at a different time.

Frequently Asked Questions

Do I get a refund if I cancel mid-cycle?

No. Chegg does not refund charges for the current billing period. Your access continues through the end of that period, but you won't receive money back for unused time. If you were charged in error or after your cancellation should have taken effect, contact Chegg support with your confirmation email.

Why is Chegg still charging me after I canceled?

The most common reason is that the cancellation didn't process. Log in and check whether your subscription still shows as active. If it does, try canceling again. If you canceled through Apple or Google but your account still shows active on Chegg's website, you may have canceled the wrong subscription. Check both places and cancel in both if needed.

Can I pause my subscription instead of canceling?

Chegg does not offer a pause feature. You can only cancel or keep your subscription active. If you want to stop charges temporarily, cancel now and restart your subscription when you're ready to use it again.

What if I subscribed through a third-party website or promotion?

If you signed up through a partner site or used a promotional code, you still cancel through either Chegg's website or the app store where the subscription is active. The source of the promotion doesn't change how cancellation works. Contact Chegg support if you're unsure which platform holds your subscription.